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I ordered for food on Saturday from malecon restaurant with order number 886B6 and I was charged $49.95 but I never received my food .i need my money back

Ubereats - I ordered for food on Saturday from malecon restaurant with order number 886B6 and I was charged $49.95 but I never received my food .i need my money back
Ubereats - I ordered for food on Saturday from malecon restaurant with order number 886B6 and I was charged $49.95 but I never received my food .i need my money back
Ubereats - I ordered for food on Saturday from malecon restaurant with order number 886B6 and I was charged $49.95 but I never received my food .i need my money back
I ordered for food on Saturday 4th of April, I never received my food, and I was charged $49.95.been trying to reach Uber eat but all to no avail.please I need my money back

User's recommendation: Never.

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ID
#1855829 Review #1855829 is a subjective opinion of poster.
Location
The Bronx, New York
Service
Ubereats Delivery Service

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Verified Reviewer
New Reviewer

Order taking longer than expected

My order has been taking 40mins and it is not even prepared
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ID
#1855693 Review #1855693 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Cons
  • Customer support nonexistant
  • Order not completed
Loss
$18
Preferred solution
Let the company propose a solution

Missing two items from my order and want a refund

Ubereats - Missing two items from my order and want a refund
I orders 3 items and only got 1 I want a refund for the 2 I didnt get I sent proof that I ordered 3
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ID
#1855591 Review #1855591 is a subjective opinion of poster.
Location
Phoenix, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Got a new number say I have a account but don't know the password

I got a new number and it says it has a account already associated with the number dont know the password
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ID
#1855560 Review #1855560 is a subjective opinion of poster.
Product
Ubereats Account
New Reviewer

They canceled my order and took my money

Ubereats - They canceled my order and took my money
Ubereats - They canceled my order and took my money
They couldnt find a driver so they canceled my order but did not give me my money back
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ID
#1855559 Review #1855559 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Ubereats Delivery Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My order keeps getting delayed

Three different drivers assigned. By the time a driver was sent the place closed. I put my order in well in advance. Its not Fair to the uber driver either! This is ridiculous. It's now 10:39 p.m. and no food

User's recommendation: Do not use ubereats.

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ID
#1855548 Review #1855548 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$21
Preferred solution
Let the company propose a solution
New Reviewer

My order was incomplete

My order wasnt incomplete and I order Strawberry shake and a frappe and I didnt get that
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ID
#1855545 Review #1855545 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Cons
  • Company not caring about customers
Loss
$16
Preferred solution
Full refund
New Reviewer

My order waa damaged

Everything in my order was wrong and it was because he mixed up my order with another customer's.I Deadam infuriated with his unprofessional attitude.

User's recommendation: To check their orders before they let their uber driver leave.

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ID
#1855533 Review #1855533 is a subjective opinion of poster.
Service
Ubereats Vehicle Driver
Pros
  • Have been good in the past
Cons
  • No help or assistance
Loss
$16
Preferred solution
Deliver product or service ordered

The site said we were out of range so I ordered elsewhere ,but you processed my order anyway

My card was charged after I cancelled my order since it said we were out of range. It has been nearly impossible to get ahold of any help. Il stick to doordash from now on.

User's recommendation: Use Doordash instead.

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ID
#1855516 Review #1855516 is a subjective opinion of poster.
Location
Germantown, Maryland

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missed items in order

Ordered banana split ice cream but was missing ice cream in my order
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ID
#1855505 Review #1855505 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Have been good in the past
Cons
  • Unreliable
Loss
$22
Preferred solution
Full refund
New Reviewer

Order was incorrect of the address

When I placed my order they changed my address that I had originally had on there the driver had to come out of his way wanted to complain about the issue with the app
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ID
#1855495 Review #1855495 is a subjective opinion of poster.
Service
Ubereats Vehicle Driver
Pros
  • Support doesnt help
Preferred solution
Driver should be Paid for the extra miles he had to go deliver my food
New Reviewer

Never received food

I still have no food and no refund to get more food. Im pregnant with two starving children. We waited over an hour for food to never arrive. Huge inconvenience

User's recommendation: Go get your own food. Can’t trust your food to be delivered.

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ID
#1855478 Review #1855478 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Ubereats Delivery Service

No food

My food was prepared an hour ago no driver and we keep waiting their customer service is a *** joke

User's recommendation: DoorDash.

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ID
#1855456 Review #1855456 is a subjective opinion of poster.
Service
Ubereats Delivery Service
New Reviewer

Driver asleep

Tired of getting drivers who dont move after accepting order. Why do yall not have an option after 30 minutes of not moving for us to change drivers. Makes no sense.
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ID
#1855454 Review #1855454 is a subjective opinion of poster.
Location
Katy, Texas
Service
Ubereats Vehicle Driver
New Reviewer

To request a refund for Ubereats pass order

To request a refund for Ubereats pass order
I accidentally ordered the Ubereats delivery pass trying to figure out if I could switch from a credit card payment to do a cash payment for my order

User's recommendation: I love the Ubereats app would tell anyone to order from them.

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ID
#1855434 Review #1855434 is a subjective opinion of poster.
Loss
$11
Preferred solution
Full refund