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New Reviewer

Driver came to my building with my food and then left with my food.

I never received my food and I have been waiting a very long time. He picked my food up from the place then went the total opposite way from my house. He took way longer than usual. Then once he got here he automatically put the food was delivered and it wasnt. I went downstairs to ask my doorman and he told me the guy came inside and once he asked him which apartment he just went back in his car and drove off and he never called me when he got here. The delivery guys name was Antonio. & my order number is #F3368

User's recommendation: Never use this app.

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ID
#1853887 Review #1853887 is a subjective opinion of poster.
Service
Ubereats Vehicle Driver
Loss
$33
Preferred solution
Full refund
New Reviewer

Can't access Uber eats

Number in use and not my account

User's recommendation: I won’t recommend uber.

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ID
#1853853 Review #1853853 is a subjective opinion of poster.
Preferred solution
Need problem resolved: need access to my account
New Reviewer

Is my order already paid for?

Got a message that Uber Eats was not providing phone support.
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ID
#1853772 Review #1853772 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charge on my account not mine

Ubereats - Charge on my account not mine
They are 2 charges on my account Of something I haven't authorize
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ID
#1853674 Review #1853674 is a subjective opinion of poster.
Loss
$58
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I'm being charged by Uber but it's not me making the purchases

My bank account is being charged by Uber and Im not making the purchases.
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ID
#1853655 Review #1853655 is a subjective opinion of poster.
Pros
  • Support doesnt help
Cons
  • Need to talk to live person
  • Could not contact driver
  • Company not caring about customers
Loss
$43
Preferred solution
Full refund
New Reviewer

Refund money

Received my food with items missing and damaged. Hot food was cold, cold food was thrown into the packaging without any care. Uber told me too bad they won't refund me.

User's recommendation: Use skip the dishes instead of Uber eats.

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ID
#1853605 Review #1853605 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Get food delivered
  • Have been good in the past
Cons
  • This service allowed my account to be stolen from
  • Poor quality food
  • Not getting my money back
Loss
$75
Preferred solution
Full refund
New Reviewer

Someone used my account to ordered food

Someone used it to ordered food when yesterday I worked how could I possibly order those foods
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ID
#1853598 Review #1853598 is a subjective opinion of poster.
Loss
$80
Preferred solution
Full refund
New Reviewer

Account

I cant order on my account because it says I have a business account. But this is my personal phone number and I have $50 in cash I cant use and I cant get help on the phone its very frustrating
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ID
#1853596 Review #1853596 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Ubereats Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I oder McDonald's 2 tripple chess meals and only got one meal

Only one meal came in the bag
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ID
#1853522 Review #1853522 is a subjective opinion of poster.
Location
Augusta, Georgia
Service
Ubereats Delivery Service
Loss
$7
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delay delivery

Hace mas de una hora hice el perdido a McDonalds y todavia ni lo envian, tube que darle de comer otra cosa a mi hijo y si intento cancelar me quieren cobrar cargos
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ID
#1853509 Review #1853509 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No refund

I placed an order 3 days ago and the restaurant canceled it and i havent gotten a refund. Ive been trying to get in contact with you guys since, but its so damn difficult to contact your customers service, im writing you guys a damn email. The fact that this is even an issue is baffling and seriously making me consider sueing for this. So please get in contact with me as soon as possible and give me my money back for something i never even got.
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ID
#1853481 Review #1853481 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Cons
Cons
  • Very difficult to contact customer service
  • Need to talk to live person
  • Never got food
Loss
$65
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund

Ubereats - Refund
The whole order was wrong I demand full refund to my debit card

User's recommendation: Do not use ubereats.

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ID
#1853339 Review #1853339 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Cons
  • No total refund of amount charged to credit card
  • Uber support team no help
  • I need my money
Loss
$18
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order messed up/Refund "issued" but never received/then I was charged again for nothing

Ubereats - Order messed up/Refund "issued" but never received/then I was charged again for nothing
Ubereats - Order messed up/Refund "issued" but never received/then I was charged again for nothing
An order I placed on April 1st was completely messed up when it arrived at my door. I paid the full amount for a deep dish pizza and instead received a flimsy medium thin crust. Mind you, this was from a place with "Deep Dish Pizza" in their name. After reporting it to Ubereats, I was notified that a $35 refund would be applied (total was $42, but I'm ok with the driver keeping the tip as it wasn't his fault). That negative amount of $35 is still on my account. This morning, I attempted to contact customer service about the still existing charge by reporting it again and instead of reimbursing me, I WAS CHARGED ANOTHER TWENTY DOLLARS! So now I'm owed $55 and customer service is completely non-existent with this terrible company. I am definitely reporting this to the better business bureau.

User's recommendation: Don't order UberEats.

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ID
#1853304 Review #1853304 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Ubereats Delivery Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I didn't want to add a tip because I gave a tip in cash some how was charged additional for tip

I didn't want to give a tip because i gave a tip in cash and somehow I was charged for an additional tip $4.59 please call me at 484714**** to resolve the issue
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ID
#1853292 Review #1853292 is a subjective opinion of poster.
Pros
  • Payment
Cons
  • Lack of customer service
Loss
$5
Preferred solution
Return tip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never using this app again was not satisfied

I never received my order on yesterday went back into my account couldnt retrieve my information like my password wouldnt go through to contact support.. at this point I just my refund the same way I paid for my order $18.32 I want back into my account

User's recommendation: I won’t recommend anybody.

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ID
#1853290 Review #1853290 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$18
Preferred solution
Full refund