Unclaimed
Ubereats
Reviews and Complaints
6.3M
CLAIMED LOSSES
38K
TOTAL REVIEWS
1.2M
PAGE VIEWS
167
ISSUES RESOLVED
Ubereats Reviews
Over an hour for taco bell
It took almost an hour and a half to get my order. The food was cold and my frozen drink was melted.
User's recommendation: Don’t use Uber Eats.
ID
Location
Dallas, Texas
New Reviewer
Company is not what it use to be
This is the second time in a month, my order has not been received by Arby's. I even called Arby's after an hour of waiting and they said they had no orders for Uber, even though my phone kept showing them working on it. I also called the driver, who could not speak English.Becareful
ID
Service
Ubereats Delivery Service
Pros
- Nice select of restaurants
Cons
- Terrible customer service
- Driver didnt care
- No live help
Preferred solution
Let the company propose a solution
Missing trips
I've done 8 trips and now I want to cash out.Its only showing 2 trips. I've already reported this problem and it's still not fixed
ID
Location
Natchitoches, Louisiana
New Reviewer
Didnt get my food
I want my money back bc i didnt get my food so guve me my money back cause they cancelled my order..
ID
Service
Ubereats Customer Care
Pros
- That it comes to my house
Cons
- Charges for inexplicable things
Loss
$42
Preferred solution
Full refund
My order
I placed a order for McDonalds it never arrived at my house. The order was completed before I seen anyone?
ID
Location
Rockaway Park, New York
New Reviewer
Can’t contact customer service and can’t get help on the app
My order was missing items and I couldnt find the order in my app to even complain about it. I didnt even get an email for my order
ID
Location
New York, New York
New Reviewer
Need to update my phone number
I need to update my phone number it want let me do it online I've tried it so many times I don't know what else to do
ID
Preferred solution
New phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCharged incorrectly
Update by user Jun 03, 2021
not resolved
Update by user Jun 03, 2021
Was not resolved
Original review posted by user Jun 03, 2021
I was charged for canceled order even though I canceled 30 seconds after submitting & reordered the same exact meal to be charged against another card. Please fix. ID
Pros
- Idk anymore
Cons
- Wont give me a refund never received food
Loss
$32
Preferred solution
Full refund
New Reviewer
Did not receive my order
The Uber driver never got my order to me and I was charged for it. I was waiting at the front door for him . He texted me and told me to call him but he never answered then I was at the front door looking for him he never showed up then he texted me on the app and said that he left it at the front door but he never did . I want my *** refund d back
User's recommendation: Let them deliver my *** ***.
ID
Loss
$11
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissing payments
Im a delivery driver for Uber eats. And today I did 8 deliveries and have only been paid for 4. I would like to know what I can do to get the money I earned
ID
Location
The Bronx, New York
I wrote a complaint and attached the receipt...
I wrote a complaint and attached the receipt... and no one has contacted me to resolve the issue. I warn against Toulouse Petit,. Awful. Also Uber for not responding.
ID
Location
Seattle, Washington
New Reviewer
My money was taken but I never received my food
I ordered the food, it went through, then it said to get it off my porch and it wasnt there. I went back to the app and it disappeared as an order.
ID
Loss
$34
Preferred solution
Full refund
New Reviewer
Cancelled order
Original review updated by user Jun 03, 2021
I recently started to use Uber Eats. It was my second order. I tried to send food to my sister in Another city in FL. When I submitted the order I found out that it will be delivered to my address and I did cancel it less than 15 seconds to put new order with updated address. It does shows that order cancel in 2 mininstead of 15 sec. I wish I would just let it deliver it to my address because Now I'm out of $75 dollars. Im trying to contact Uber Eats all day yesterday and today throughout the app, email and phone, but I have not received any response. This is unfair. User's recommendation: Do not use.
ID
Service
Ubereats Customer Care
Loss
$75
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer Service is not reliable and don’t care to help in any matter.
I placed and order. When clicked to pay I noticed the order had 2 items of the same which i only needed 1. It was a system glitch. I couldnt get in touch with the restaurant. Understand that restaurants doesnt fix order problems. Thats always their response. So I immediately canceled and re order. I still got charged for the initial order and my reorder. Thats beyond unacceptable. I reported the issue while my correct order was being cooked and UberEats still charged me for both orders. Even after trying to get them on the phone which is IMPOSSIBLE
User's recommendation: Dont expect Uber Eats to give you good service. They don’t even have a phone to contact them directly. What kind of business does that.
ID
Service
Ubereats Customer Care
Pros
- Difficult to go contact uber
- Drivers are awesome
Cons
- Never again
- Customer service needs a phone number
- Charged without delivery
Loss
$37
Preferred solution
Full refund
New Reviewer
Was charged incorrectly on March 17th$53.17
I was charged $53.17 on a cancellation order my 8 year old order and once I got the email I canceled it
ID
Service
Ubereats Delivery Service
Loss
$53
Preferred solution
Full refund
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Ubereats