Dan D Qlk

Address change unavailable

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All of a sudden our address was out of range and we could not change it. This all came about after the order somehow got placed..it then stated out address was out of range!!!! Really? The address that was used is even farther out
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Loss:
$40

Preferred solution: Not sure yet

Anonymous

Food prepared but not delivered. Charged anyway.

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The restaurant staff stated they prepared my food and provided it to the Uber delivery person. My food was never delivered. Yet my bank account shows a charge was made. I want to know what happened to my order?? what will happen with the delivery person?? when will I be reimbursed??
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Loss:
$35
Pros:
  • Refund
Cons:
  • Food never arrived

Preferred solution: Full refund

User's recommendation: Get contact info for the delivery person.

S J

I didn't get the order I paid for

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I ordered Popeyes and the delivery guy brought me KFC. I will like a refund. Thanks We had to find an in person Popeyes since no answer from company
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Loss:
$22

Preferred solution: Full refund

User's recommendation: Lobby for a faster response to issues with service

Anonymous
map-marker Laguna Niguel, California

This was my first time that I ordered food but I couldn’t able get right order and nobody didn’t help or call me.

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This is my first time I have ordered the food with special coupon $20 off and I haven't received yet
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Jatara Iee

Card declined

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It was great until they decided my card doesn't work and left me stranded in Arkansas.i called my bank and it's not being declined on their end. Also it sure would be great if you could actually talk to someone when you need help. I'll stick with lyft from here on out.
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Cons:
  • Difficult to get help

Preferred solution: Deliver product or service ordered

Ashley B Rbb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I only ordered 2 tacos and 2 drinks I was charged for a total of 4 tacos and two drinks

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Placed my order 2 tacos and 2 sweet teas I received 4 tacos and 2 sweet teas I paid nearly $ 30 I have not heard back from ubereats at all Horrible customer service
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Loss:
$15
Pros:
  • No phone you can call to reach anyone
  • Charged incorrectly
Cons:
  • No communication
  • Customer service non existent

Preferred solution: Price reduction

User's recommendation: Don’t use ubereats

Diana S Wno

Got completely wrong order and no one has fixed it

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I ordered on March 8 a Starbucks and the order was totally wrong no added shots no cold foam yet you charged me foe them and the grande drink was spilled and half empty I have submitted this three times and have gotten no response back .
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Loss:
$24

Preferred solution: Full refund

User's recommendation: Don’t get any add ons they won’t do it waste of money

Shemika Y

Money out my account

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Ubereats owes me 44.19 and I have proof that your review site won't allow the upload but I want my money back for the order that was never placed but taken out my account
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Loss:
$44
Cons:
  • 20 dollars per person

Preferred solution: Full refund

User's recommendation: Only use ubereats when the sun is out

Quinette Xmk
map-marker Philadelphia, Pennsylvania

I can't get started

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Ubereats - I can't get started
The problem is that Ill try to sign up and I came to an error so I need help signing up for this Uber eats.
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Pj Nws
map-marker San Diego, California

Complaints

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I ordered a 2 piece chicken strii, only got one. I ordered sauces gor my grandchildren's 12 piece nuggets, and received none.
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Anonymous
map-marker Foley, Alabama

Food was not delivered at all

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My wife ordered some Taco Bell to avoid getting out during peak traffic time. The Uber eats driver said they were outside but never showed but showed the food as delivered, so we were unable to contact the driver after. Needless to say it may be the last time we ever use their service.
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User's recommendation: Use a different service if you can.

Sarah B Kvg

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Verified Reviewer

They charged me for an order they cancel

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They dont take phone calls anymore. Theres nothing else I can really say but I have to fill the rest of the s pace to proceed with this
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Loss:
$40

Preferred solution: Full refund

Kimla T
map-marker Lafayette, New Jersey

Botched order and delivery

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We placed an order-$$ was taken INSTANTLY from my account. First Driver reached restaurant only to call and tell me the order was never placed and not paid. I called the restaurant who told me the Uber driver has to order and pay for it. I called the first driver back and told him this only for him to tell me it did t work like that, Driver then cancelled the request. SO, I found a second restaurant that delivered and placed the order. In the meantime, I went into app to try to reach ubereats to get my refund and cancel the order but the app wouldnt let me cancel. To my surprise another driver accepted the Uber eats and in fact went to first restaurant and ordered and paid and ultimately delivered our food, at the EXACT same time as the second order. So I received 2 food orders that cost me twice as much as I planned on spending, and was more food than we needed. I would like a refund for the confusion, inconvenience
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Loss:
$30
Pros:
  • Cant reach customer service
Cons:
  • Order was never placed or made and promo code never worked

Preferred solution: Full refund

User's recommendation: Will not recommend at this time due to the incredible difficulty and confusion

Anonymous
map-marker Nashville, Tennessee

Didn't get my food restaurant is closed cancel this order

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I could not talk to a person, I believe the restaurant received my order but they were trying to close, and the driver got there and they were closed before their scheduled time and she was picking up 2 orders. Had to get the driver to cancel the order. Pitiful service. I should have been allowed to cancel this order myself especially since the order was at Taco Bell and very close to my house. Thats why I tip after I get my food because they canceled my order but they credit your tip. They do not give you back your money for the tip.
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User's recommendation: Don’t order from certain restaurants and Uber eats should have a person available to speak to regardless the time.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Groton, Connecticut

Uber driver order food,did not pick up

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Ubereats - Uber driver order food,did not pick up
Hi, Uber driver order food, total value $39.67 at sushi kawa(507 Gold star Hwy , Groton, Ct. 06340) 1 spicy tuna roll 1 eel cucumber roll 1 chicken pad Thai 1 beef pad Thai 1 eel avocado roll When he came, he tried to pay, but it didnt successful, later he called Uber for helping, but turned out he came back said Uber said Uber do not have solution on this issue. And he left! So we waste food! His phone number 86050**** And one more thing, I try to call Uber customer service, but not available!
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