Ainslee W

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Verified Reviewer

Cancelation/Refund

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I canceled an order and was charged $35 and my refund is only going to be $22? I know that yall are not reimbursing the company. The extra money is going straight into Ubers pockets. Yall dont pay your drivers so its really just the 1% stealing from the others. I need my full refund. Im sick as *** of getting stolen from from this company. I will be calling if the issue of not fixed by the time I get my refund.
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Loss:
$13
Pros:
  • Easy
Cons:
  • Slow and poor customer service

Preferred solution: Full refund

User's recommendation: I don’t recommend. It’s consumer greed.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hartford, Connecticut

Charged for order but not delivered

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Ubereats - Charged for order but not delivered
I was trying to purchase a 12 pack of bud light and did the payment process. I even put a side note giving the delivery person my contact information so that they could call me once they were outside not sure what happened but I was charged $21.14 and still no beer.
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User's recommendation: Okay to use.

Resolved
Jason P Rjg

Resolved: Charged for meal I didn't receive and very poor customer support.

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Charged me for a meal your own employee suggested I cancel and reorder due to an error at the restaurant and then have the worst customer service Ive ever received in my life.
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Loss:
$30
Pros:
  • Convenient
Cons:
  • Bad service and horrific customer service

Preferred solution: Full refund

User's recommendation: Use Door Dash

Marcia F Fuy

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Verified Buyer

Money issues

Ubereats - Money issues
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Ubereats - Money issues - Image 3
Ubereats - Money issues - Image 4
I was given a 40% promo when the order was placed it wasn't taken off causing me to be overdrawn!!!.
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Loss:
$48
Cons:
  • False advertisement of promos

Preferred solution: Full refund

User's recommendation: Make sure it's taken off before placing your order

Helen S Lii
map-marker Fort Saint John, British Columbia

Fraud i dont have an account

Ubereats - Fraud i dont have an account
Yes someone is using my info went into my cc today and had to cancel it!!! Nov 15, $83.91 Nov 15, $5 Nov 15, $5 Nov 16, $4.54 Nov 16, 29.14 There are more i can get the exact times You say my email is associated with ubereats, but i don't have an account with you??? I live in Fort St John, British Columbia, Canada Shrug my email is barreled62@***.com as you can see they use my email also but i have never registered with ubereats ever!
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User's recommendation: First of all find out the address and report it to pc financial.ca the person/s who is taking trips and eating on my dollar thankypu.my credit card number was 5181 27** **69 6377.i had to cancel my card frigging thieves so PC MasterCard upset

Michael A Arl

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Verified Reviewer

Uber 1 not working!

This has happened so many times! I purchase the Uber1 and then after a while it won't accept my card!!
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Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Las Vegas, Nevada

Need help to get my 20$ reward

Ubereats - Need help to get my 20$ reward
When do I get my 20$ refund I signed up and did everything they ask and how long does it take for me to receive my money as well
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Susan L Qbs

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Verified Reviewer
| map-marker Lebanon, Ohio

Late delivery

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Late delivery and wrong item delivered Food was cold and delivered lately and food did not taste right cold and delivery person seemed confused about the delivery address
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Laurie C Ckm

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Verified Buyer
|

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Verified Reviewer
| map-marker Shreveport, Louisiana

Charged for something never received. Food. Since I didn’t call within 48 hrs, they cannot refund me. My husband had emergency surgery and I am just now trying to resolve this. Do not use Uber Eats ev

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Ubereats - Charged for something never received. Food. Since I didn’t call within 48 hrs, they...
Charged for something never received. Food. Since I didnt call within 48 hrs, they cannot refund me. My husband had emergency surgery and I am just now trying to resolve this. Do not use Uber Eats ever!! Its a rip off!!!
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User's recommendation: Never use Uber for food delivery. It’s a scam!!!!

Alma P Jge

Disputes

I want my food. I want my Uber discount I want what I paid for. I ordered to redeem my coupon. Couldnt enter my coupon. Tried to cancel And reorder but got charged full price. I need this resolved.
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Loss:
$30
Pros:
  • No pros at all
Cons:
  • Needs coupon option

Preferred solution: Full refund

User's recommendation: Don’t use this service.

ann c Fdg

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Verified Reviewer

Refund money

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Someone used my debit card to order from Uber eats. I have never ordered anything from Uber eats. It comes out to $250. Who can I talk to? I don't know what to do.
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Loss:
$250

Preferred solution: Full refund

Resolved
Israel M Wkn

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Verified Reviewer

Resolved: They only gave me partial of my money

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Updated by user Sep 30, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 30, 2023
Passed off they only gave me $4.13 of my money I didn't even get meat with my tortilla no cheese on my burrito bowl no avocado no sauce dry and you guys only gave me $4.13 yeah I could come and pick this *** up
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Loss:
$30
Pros:
  • You got to eat something baby

Preferred solution: Full refund

User's recommendation: No if I don't get my money

Anonymous
map-marker Prentiss, Mississippi

Complaint

This was not a good experience. Drivers called my phone saying they were there and then next thing I know They canceled it completely and only wanted to give a 10 credit. I started my order at 7:19 and here it is 842 and still no food.
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Maxcine Uvv
map-marker Hamilton, Ontario

Log in help

My account was locked and did not open kindly help me to open my account so I can enjoy the food and order anywhere
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Samantha T Yri

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Verified Buyer
|

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Verified Reviewer

I didn’t get my food

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Ubereats - I didn’t get my food
My driver drove off and didnt give my order, I payed for everything but he drove off and now I dont have my food. I want a refund.
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Loss:
$22
Pros:
  • Food
Cons:
  • Slow delivery

Preferred solution: Full refund

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