Ubereats Reviews

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Fraud??

My debit card number was stolen and used at a McDonalds in NY ( I live in Maine) I have been told the order was made online. I am trying to get in touch with someone bc the person used Uber Eats to have it delivered. Its very frustrating when you can not contact anyone. Thanks

User's recommendation: Be very careful with your card number.

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ID
#2041249 Review #2041249 is a subjective opinion of poster.
Location
Portland, Maine
New Reviewer

Order cancel and charger

I ordered food from a restaurant on the 3rd of July and when I called the restaurant they said they were waiting for a driver. A driver never came my food was there for 2 hours I didn't g set it out refund my money
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ID
#2041224 Review #2041224 is a subjective opinion of poster.
Location
Monroeville, Pennsylvania
Loss
$53
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I was charged 16.94 plus tip for my order and then told the restaurant was closed

I placed an order through the app for McDonald's. I submitted the order and it immediately paid, then I received a message saying the restaurant is closed and to choose another restaurant to order from all this after they had already taken my payment. I tried canceling the order through the app there's a statement saying that due to Covid19 that wasn't possible. I want all my money back just as fast as you've taken it.
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ID
#2041101 Review #2041101 is a subjective opinion of poster.
Pros
  • I get my food delivered in a timely manner
  • Get food delivered
Cons
  • Uber support deliberately delays and makes handling difficult
Loss
$17
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem with the order

I need a refund or half of refund on the food. The food was first off not delivered in priority that I paid for. Second my order did not have everything that I asked for/ordered

User's recommendation: Not priority if u paid extra.

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ID
#2040940 Review #2040940 is a subjective opinion of poster.
Pros
  • False advertising
Cons
  • Poor quality
Loss
$8
Preferred solution
Price reduction
New Reviewer

Did not get order

Ubereats - Did not get order
Ubereats - Did not get order
I ordered an hour before the restaurant closed kept tracking my order (no show) finally called the driver and he said the restaurant is closed and I need to call Uber eats. I want a refund
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ID
#2040892 Review #2040892 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Preferred solution
Full refund
New Reviewer

The driver never called me and canceled my order I texted him multiple times

Never tried calling me I texted him multiple times offered to go outside never responded

User's recommendation: Don’t order Uber eats.

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ID
#2040891 Review #2040891 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund
New Reviewer

Still have not received my food

Did not receive food after waiting for 2 hours
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ID
#2040890 Review #2040890 is a subjective opinion of poster.
New Reviewer

Wrongly Charged

When I was trying to order foods from Ubereats, there was internet issue so the order didn't go through to the restaurant but Ubereats still charged me.
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ID
#2040849 Review #2040849 is a subjective opinion of poster.
Product
Ubereats Mobile Application
Loss
$15
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My whole order was cold and ice cream melted

Ubereats - My whole order was cold and ice cream melted
My whole order was cold and ice cream melted. After waiting 2 hours for it to arrive. I would like my money back and they can come pick this trash up. Completely unacceptable
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ID
#2040848 Review #2040848 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$44
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund money

Restaurant was closed and I didnt receive my order so I need my refund
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ID
#2040847 Review #2040847 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Easy to order
  • Trackable deliver & confirmation of received order
Cons
  • No customer service to help
Loss
$21
Preferred solution
Full refund
New Reviewer

Poor customer service

The app doesn't let me complete a complaint and they're not offering phone support. Therefore I can't seem to get any help with the fact that my chicken was pink. UNACCEPTABLE

User's recommendation: Stay away from boneless wings at taco Mac.

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1 comment
#1889913

Why are you reviewing ubereats if it was the restaurant's fault? How stupid are you?

ID
#2040799 Review #2040799 is a subjective opinion of poster.
Pros
  • Wait time was too long
Cons
  • Cant get ahold of anyone if you need help
Loss
$29
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery and refund

My food has not been picked up for hours and my refund was not in full I been trying to get my for for 2 hours
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1 comment
#1889900

Just think of the mind boggling meal you could have prepared in that amount of time ; probably at much lower cost and healthier. Naturally that would require preparation and cleanup.

ID
#2040773 Review #2040773 is a subjective opinion of poster.
Pros
  • Non what so ever
Cons
  • Difficult to find no one is available to help immediately
  • Did not receive my refund
  • I had to throw the food away
Loss
$80
Preferred solution
Deliver product or service ordered
New Reviewer

Emergency

Ubereats - Emergency
Ubereats - Emergency
Ubereats - Emergency
This is unacceptable you guys took my money and my order, and made my children an wait 3 hours only to cancel the order last second. There will be accountability.

User's recommendation: Boycott Uber Eats.

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1 comment
#1889901

If that was your sole plan for feeding them and there was nothing else on hand .... you need a new plan. Emergency.

ID
#2040764 Review #2040764 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Cons
  • Disgrace
Loss
$43
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Emergency

Where the *** is my food. It has been 2.5 hours. Unacceptable
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ID
#2040689 Review #2040689 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$43
Preferred solution
Let the company propose a solution
New Reviewer

Did not receive food

Ubereats - Did not receive food
Ubereats - Did not receive food
My food never arrived because a driver never became available. I am asking for a refund since we have been waiting over an hour, out food never came and after calling the restaurant they said they through our food away because no driver ever showed up

User's recommendation: Don’t go through Uber eats.

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ID
#2040682 Review #2040682 is a subjective opinion of poster.
Location
Princeton, New Jersey
Service
Ubereats Delivery Service
Loss
$26
Preferred solution
Full refund