Ubereats Reviews

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I need to delete card information

Ubereats keep charging the wrong card, even though I'm checking the right card and I can't delete on the app!! I'm very pissed
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ID
#1968582 Review #1968582 is a subjective opinion of poster.
Service
Ubereats Customer Care
Preferred solution
delete card from my account
New Reviewer

Because they gave me a whole different order

Because they gave me a whole different wrong order number or somebody else's order so I would like my money refunded back to my car ASAP thank you
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ID
#1968540 Review #1968540 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Lots of food missing
Cons
  • Did not receive full order
Loss
$51
Preferred solution
Full refund
New Reviewer

443651****

The option on Uber eats mad me choose sides and I didnt receive any and charged for each one
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ID
#1968517 Review #1968517 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

My order is an hour and a half late

We ordered an hour and a half ago and it keeps getting pushed back. This is ridiculous. I want my money back and I tried to cancel and they want to charge me $17. Which is also ridiculous.
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ID
#1968387 Review #1968387 is a subjective opinion of poster.
Location
Manteo, North Carolina
Service
Ubereats Customer Care
Pros
  • Was charged and never recieved my meal
Cons
  • Lack of customer service
Preferred solution
Full refund
New Reviewer

Complaint about an order

I placed an order for food. At around 5:51pm, just 24 minutes before it was supposed to have arrived, I find out that the order was CANCELED with NO explanation given. But here's the thing: the message says that I wasn't charged for the order, but according to my bank account, it's still a pending charge that HAS NOT returned to me!! I don't know what the *** is going on, especially when I didn't have problems before, but this has completely wrecked my opinion of Uber Eats as a whole. So!! I'm sitting here with about 27 bucks in my *** account, the 26 and change is out in limbo or some *** and what the bloody *** am I supposed to do in the meanwhile for dinner for my family tonight!?

User's recommendation: Avoid these clowns like the plague. Try out Door Dash, GrubHub, ANYBODY except these inept losers!!

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ID
#1968321 Review #1968321 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Identity theft

My company credit card was compromised. Charges were generated from your business on June 2nd 2020 at or around 3pm for a good purchase to Sweet Auburn BBQ in Atlanta ga. I notified the restaurant of this issue. I’m filling a police report to get resolution to this. Please call me at 404 514**** I’m trying to gather more evidence for prosecution... thanks Robert Campbell

User's recommendation: Watch your accounts at all tomes.

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ID
#1968248 Review #1968248 is a subjective opinion of poster.
Product
Ubereats Account
Loss
$174
Preferred solution
Documents
New Reviewer

Over charged

No answers to the call and charging me double the price

User's recommendation: watch out.

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ID
#1968220 Review #1968220 is a subjective opinion of poster.
Location
Westfield, New Jersey
New Reviewer

Legal matter woth minor child

I am a mother and legal guardian of Julian hammer, My minor child has ordered deliveries to my home which I owner without approval.my address: 1034 marshane road, reisterstown, MD 21136. I am requesting you to close his Uber eats account ASAP!
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ID
#1968054 Review #1968054 is a subjective opinion of poster.
Preferred solution
Closed my child acct: phone number: +1 (443) 539-6643
New Reviewer

Need tax information to file my taxes.

No one answered the phone. I still did not get tax papers to file.
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ID
#1967956 Review #1967956 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

The status of my account

I cant seem to get into the account. It says that the email doesnt match my phone number
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ID
#1967902 Review #1967902 is a subjective opinion of poster.
Preferred solution
Open account for me to use
New Reviewer

Uber never pick up my order and he charge the order

because they are not taking phone calls

User's recommendation: ubset with uber eats.

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ID
#1967836 Review #1967836 is a subjective opinion of poster.
Pros
  • Where is my order
Cons
  • Unprofessional
Loss
$38
Preferred solution
Full refund
New Reviewer

Awful service

Have ordered 4 different times from 4 different restaurants and it keeps getting canceled. Why are restaurants allowing to order but not delivering?
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ID
#1967696 Review #1967696 is a subjective opinion of poster.
Pros
  • If u want to eat 3 days from now
Preferred solution
Do not allow restaurants on Ubereats if not available
New Reviewer

Why my order keep being delayed

I got a recording and is said that nobody they want to take my phone call I really would like to talk to somebody because my orders keep on getting cancelled and I want to know why I ordered three different things yesterday and no one came to my house what do you order I want online check status, and they said that my orders were cancelled please tell me why
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ID
#1967566 Review #1967566 is a subjective opinion of poster.
Cons
  • Horrible delivery drivers
Loss
$46
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My money

I canceled my order and the money still hasnt been returned to my card. Not to mention I also had a messed up order.

User's recommendation: I wouldn’t smh.

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ID
#1967500 Review #1967500 is a subjective opinion of poster.
Pros
  • Usually the correct order
Cons
  • No customer support available at all
  • Never got my refund
  • Was charged and never received my food
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never Received Order

Ubereats - Never Received Order
Yesterday @1:30 I pre-ordered from China Hut in Boynton Beach, FL for a delivery to arrive 7-7:30 for my daughter's birthday dinner. I took a picture of the confirmation but I expected an email or text to directly confirm this as well but received neither. My bank account WAS charged immediately. That evening at 7:32 I hadn't heard from UberEats about the status of my delivery so I called the restaurant (561.735.3838). I was told that they don't even work with UberEats and they never received my order. I looked up my order on the UE website and it is right there and I checked my bank account and the charges were reversed. So did UberEats cancel my order and not inform me?? Also why did China Hut say they don't use your company for deliveries when your website is clearly where I placed the order?? Needless to say I had to make other last minute plans and my family ended up eating dinner at 9:15 instead of 7:30 as planned. Yes - I am a "Pissed Consumer" and I was quite disappointed last night. This is under my "Past Orders" : China hut 8 items for $0.00 • Jun 03 at 07:30 PM 1 Seafood Delight Rice • Brown Rice 1 Buddist Delight Rice • Brown Rice 1 Egg Foo Young Vegetable 4 Spring Roll (One Piece) 1 Vegetable Fried Rice Small

User's recommendation: This company can't be relied on if you order through their website.

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ID
#1967478 Review #1967478 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Variety of options
Cons
  • Unreliable
Preferred solution
Let the company propose a solution