Ubereats Reviews

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order food eats refund driver money service account delivery card
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New Reviewer

My food was over cooked and was cold

Ubereats - My food was over cooked and was cold
My wings were burned and cold. My other two orders weren't what I asked for and just thrown in the box. Very unsatisfied and I want a refund. Paid $60 and didn't eat the food
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ID
#1964073 Review #1964073 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
New Reviewer

I want my refund

My order was delivered to wrong address, I was told I will get my full refund and I havent received it yet, I wasnt given any type of credit for the mistake You all made, and the person was rude and disrespectful. I spent my last dollars with you all and I couldnt eat in 4 days because of you all mistake
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ID
#1963975 Review #1963975 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I cant get into my ubereat app

I received the message for link, but when I open to return a same page.
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ID
#1963914 Review #1963914 is a subjective opinion of poster.
Product
Ubereats Account
Preferred solution
Let the company propose a solution

Forgot items in my order

I just want my money back this is not the first time I've received half my order

User's recommendation: P.

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ID
#1963904 Review #1963904 is a subjective opinion of poster.
Location
Memphis, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charge

I didn't place an order however my account was charged i need a refund
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ID
#1963764 Review #1963764 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

My order

My order has been sitting at red lobster this is the third time this happens already. The first 2 times I never received my food and it's not the restaurant it's your company. Can someone go pick up my food now? I'm not going through this again with you guys. If you do not have enough drivers then your company should not be open. This is very inconvenient to the customers.

User's recommendation: I will not recommend to anyone.

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ID
#1963721 Review #1963721 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Needs better customer service
Cons
  • Not customer first
Preferred solution
Stop making customers wait so long for their food
New Reviewer

Charged me for a cancelled order

I was charged 44 bucks for a cancelled order...I'm pissed and will never use Uber eats again if this is not resolved
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ID
#1963673 Review #1963673 is a subjective opinion of poster.
Loss
$44
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never received food or refund

My order was delivered to wrong address a week ago I was promised a refund that I still have not received when I go to help center on app it says order was refunded allow 5-10 days I called my bank they said they do not see any pending credit from Uber eats the phone number says no live agents. This is terrible customer service since civid19 the drivers are incredibly rude and literally are randomly delivering food to any address the driver could not even tell me what building she left my order and I contacted her with in seconds of when it said she had delivered order I just want my refund it shouldnt be this hard.

User's recommendation: Avoid until covid is over.

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ID
#1963523 Review #1963523 is a subjective opinion of poster.
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraud

Some one needs to call me about this issue, my card has been used twice and I didn't do that
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ID
#1963491 Review #1963491 is a subjective opinion of poster.
Location
Dallas, Texas

Missing items

I not received some item from my order I only receive two drinks and part of my orde not receiving I want my money from the item I not receive I dont want credit I want my order money
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ID
#1963469 Review #1963469 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Fraudulent activity

There are two orders on my card that I did not do and someone needs to contact me
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ID
#1963448 Review #1963448 is a subjective opinion of poster.
Service
Ubereats Customer Care
Cons
  • Horrible customer service because there is no one to talk to
  • Hard to get ahold of
  • Bad service
Loss
$42
Preferred solution
Full refund
New Reviewer

Customer service is non existent

I was charged multiple fees, drivers changed 3 times and my food was undeliverable. I was still charged $15.00

User's recommendation: Door dash is so much better!! Stay away!

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ID
#1963262 Review #1963262 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Usually the correct order
Cons
  • Fast to take your money
Loss
$14
Preferred solution
Full refund
New Reviewer

Refund

I placed an order with McDonald's and forgot to order an additional item. I cancelled the order within second but YOU still charged me $20.44 for nothing.

User's recommendation: Don’t use Ubereats.

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ID
#1963088 Review #1963088 is a subjective opinion of poster.
Location
North Hills, California
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged a tip fee on an order not received

Ubereats - Charged a tip fee on an order not received
Ubereats - Charged a tip fee on an order not received
I was charged a tip fee for an order that never arrived , got a message saying the charge was reversed

User's recommendation: Show up or let customers know they order was stolen or canceled and return the funds as quick as you take it.

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ID
#1963050 Review #1963050 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Cons
  • Food gets lost yet you still get charged
Loss
$4
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Food didn’t come

Said my food was on the way & then it was outside but the person never delivered it
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ID
#1963008 Review #1963008 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund