Arvell Zlk
map-marker Foley, Alabama

Change my phone number on email

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no I didn't resolved my issue I need change my phone number and my email address non my ubereats appt I try to recover my email address but it's not allowing me because my phone number has change my orignal number is for my account is (602)299-**** bgdaddy39@***.com and to change it to(480)819-**** azgrneyez1@***.com can you plz help...for tax information and plus I need some additional question as well so you can call me at (480)819-**** victor cortez thank you
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Ariel V

Foods

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My food is either always messed or cold or its never right .... Im just annoyed at this point.... I sat here for 4 different days trying to get ahold of customer service . I even called the store ... like .... its ridiculous .... this isnt the first time something like this happened .... Ive ordered food that drivers have picked out of ... its super frustrating when I pay good money and get screwed
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Loss:
$100
Pros:
  • Unavailability outweighs the convenience of food delivery
Cons:
  • Very poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Blehhh

Cuauhtemoc Khs

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Verified Reviewer
| map-marker Dorchester, Massachusetts

Double order

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Uber eats order was ordered twice for some reason. Card was charged twice. Did not order two times. Will not use Uber eats ever again if I will be getting scammed like this. I only ordered once, why would the app put two orders in without me doing so? I will be using grub hub from now on. Their customer service policy and customer service phone line, service and service fees are much less than what you are providing now.
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User's recommendation: Go to grub hub if you do not want to be scammed

verdell m

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Verified Reviewer

Food had rodents!!!

Ubereats - Food had rodents!!!
I am very angry !! never experienced something disgusting like this in my life!! Roaches were in my food , and my bags was not tied up or nothing !!! The uber driver car was a disgrace and thats where the roaches came from!!!
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Cons:
  • Roaches in food

Preferred solution: for the safety needs uber eats need better rules in place when dealing with customer food

User's recommendation: dont use uber eats you dont know who and what is being done to your food

Laquone M

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Verified Buyer
|

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Verified Reviewer

Unauthorized purchase on my card

Ubereats - Unauthorized purchase on my card
Ubereats - Unauthorized purchase on my card - Image 2
Ubereats - Unauthorized purchase on my card - Image 3
Ubereats - Unauthorized purchase on my card - Image 4
Ubereats - Unauthorized purchase on my card - Image 5
My card was being used without my permission
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Loss:
$247

Preferred solution: Full refund

Anonymous
map-marker Fort Lauderdale, Florida

Paid for order not received

Lost My Monies And Food Wrong Not A Way A Business Should Run. Thank You For Your Time In This Matter.
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Grafton Rtz
map-marker The Bronx, New York

McDonald's said the driver stole my food and y'all keeps sending other driver. His name is Mohammed

The driver stole my food and McDonalds knows he did and they keep sending drivers over there but the first driver Mohammad stole the food the first driver stole my food
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Anonymous
map-marker Dagenham, England

Was not happy with my food came frozen then was refused a refund

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Ordered cupcakes they came frozen I called the restaurant the assistant was rude I was refused a refund
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User's recommendation: Do not buy from cake box cranbrook road Ilford

Anonymous

No masks

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When we are in a pandemic people that are handle food should be wearing a mask in which several times driver that work for u didnt wart a mask while dropping off the orders and on top of that do not follow any instructions that a consumer leave on the app. With the civic cases still high this needs to address if u want the business.
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Cons:
  • Not accurate about how the food is being delivered and time

Preferred solution: Fixed the issue on wearing mask.

Michael H Qnr

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Verified Reviewer

Driver ate half of my food

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I called Taco Bell. the Uber driver came in 8 1/2 I spent $49 I gave him a $10 tip before I realized what happened. PA half of my food almost all all my food and it gave it to me it was in a bag in a little box and he in a left and now I got paid $49 for food that do black people hate and I call Taco Bell I made a report.
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Loss:
$65
Cons:
  • Where is my order

Preferred solution: Full refund

User's recommendation: Go eat at casino.

Juwon Sax
map-marker Oak Creek, Wisconsin

Late meal

I ordered this food 2 hours ago and its still not here. I tired calling the help number and it hung up on me. This service was unacceptable. I want my money back.
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User's recommendation: Don’t use Uber eats

Emma K Vwy

My order never got picked up/delivered

My order was delivered to the wrong home and I can not even get in contact with ubereats customer service to rectify the situation and I lost my $25 coupon
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Loss:
$9
Pros:
  • No customer service rep
Cons:
  • Horrible delivery drivers

Preferred solution: My refund and coupon back as well as a free meal for my troubles

Jarett Kyp
map-marker Orlando, Florida

Order was missing a meal

I received my order from Berryfresh. We were missing the Berry Fresh Slam. I called Berry Fresh and they told me the meal was left behind. I could come pick it up or call Uber eats for the return. I didnt have a vehicle to pick it up so I tried calling Uber eats 800 number and it isnt working at this time? Just wanting a refund for the meal please.
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Anonymous
map-marker Albuquerque, New Mexico

I never received my food

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Just never got my food kinda upset due that I was starving, and the delivery took forever I'm from nm, so they close everything at ten, so it's not like I could've gone and get food myself cause everything was about to be closed
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Anonymous
map-marker Harvey, Louisiana

Undelivered food

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My money was not refunded, no representative reached out, and I was notified by a fellow driver that this practice still takes place. You have no customer service or corporate number. If it stopped occurring it's only because I stopped allowing you to steal from me. I'll be notifying the BBB.
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