Unclaimed
Ubereats
Reviews and Complaints
6.3M
CLAIMED LOSSES
38K
TOTAL REVIEWS
1.2M
PAGE VIEWS
167
ISSUES RESOLVED
Ubereats Reviews
New Reviewer
Horrible service
Never picked up our food. It sat ready for 2 hours and the restaurant closed
ID
Location
Fayetteville, Georgia
New Reviewer
Hair in my food
I have sent pictures and messages in the app, no one responded, I found a hair in my curry, I threw it away. *** nasty and a waste of money, I would like a refund please.
ID
Loss
$34
Preferred solution
Full refund
New Reviewer
Servicese
WIt is a joke, especially when there isnt even customer service available right now. Consistent issues with orders. Waited 50 minutes for an order that was never delivered when it said it was and the answer is just a sorry,we will refund you in 3-5 days App isnt working now or recognizing my account to cancel eats pass, how convenient. Says you dont event deliver in my areas. I want to cancel my account. Same order with Door Dash was delivered in half the time
ID
Service
Ubereats Customer Care
Cons
- Very difficult to contact customer service
- Never got my food and no one called or texted
- No customer service to contact
Loss
$20
Preferred solution
I want to cancel my account
New Reviewer
Terrible service
I ordered at 7:40 the time is now 9:00 I have been tracking my order and the delivery person is not picking up my order. I would like a full refund and some kinda of coupon this is ridiculous.
User's recommendation: Just order straight from the restaurant this service is very unreliable.
ID
Loss
$44
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan't use debit card to place order
I tried using a visa gift card to place order and it wont go through
ID
Preferred solution
Help place order
New Reviewer
Restaurant called and no driver has responded
Cant reach anyone! The resturant has my food getting cold and no driver. Come on folks. We ALWAYS tip 25% to help.
User's recommendation: Unsure.
ID
Service
Ubereats Vehicle Driver
Loss
$52
Preferred solution
Deliver product or service ordered
New Reviewer
Unilateral cancellation no warning
An hour and a half after ordering I got a message my order was cancelled. I have a newborn. 3 days old. Cant leave and have no food. Was told to reorder. 2 hour wait. Totally unprofessional
ID
Preferred solution
Deliver product or service ordered
New Reviewer
Speak to a manager
My account was deactivated, i i dont know why??? I would like some one to email.. Vestapau05@***.com. or call 347419**** My name is vesta paul Please be a help to me , i would like to know the reason i was deactivated.. I would live to have my job back...
ID
Location
New York, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan't get into account
I can't get into my account, I've downloaded the app and it keeps asking me to put my phone number. I had created an account before with my email but I didn't put my phone number. Now that put it, I put my password and it says that its wrong. I put my email and it says that the email doesn't belong to the phone number. Also, the app won't let me to log in with my email I have to put my phone number.
ID
Preferred solution
I want to get into my account to be able to use UberEats for the future:)
New Reviewer
My order never arrived
I ordered food at 6:55pm and its 8:35pm and I never received the food. Ive never waited almost 2 hours to get a meal before. I canceled my order and I was still charged for my order and I want to refund. This is unacceptable and And bad customer service. Thank you
ID
Loss
$31
Preferred solution
Full refund
Food not here yet
I ordered food and it took an hr and 1/2 to get it. It has never taken this long
ID
Location
Mentor, Ohio
Service
Ubereats Delivery Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDo not have this phone number and need my reward and $50 reward for being a loyal customer
I have a $50 customer reward program that takes money out of my account monthly but I can't get into my account and I had a $50 reward with the buy one get one free up to $50 free
ID
Product
Ubereats Subscription
Pros
- Getting food hot & ready
- Food was received and somewhat of a timely fashion
- Never delivered
Cons
- Waiting over 2 hours
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer
The driver ate my food
When I opens my Panda Express plate, the chowmein was obviously eaten, I had no orange chicken, and the greens were half eaten and smashed
ID
Service
Ubereats Delivery Service
Loss
$17
Preferred solution
Full refund
New Reviewer
Charged me for food that I did not order. I complained about this 2 years ago now I'm being charged
I placed my Uber eats order. I get 2 charged on my account. I see what Uber is talking about. It about orders that happen 2 years ago. I complained about both orders when both transactions happen. Now Im being charged for them. Now Im pissed. Somebody needs to contact me about my money
ID
Pros
- No food
Cons
- Took my money
Loss
$62
Preferred solution
Full refund
New Reviewer
I can't change my account to walking mode
On my account, it is set as bicycle mode. I cant change it into walking mode. And I want to work ASAP.
ID
Location
Brooklyn, New York
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Ubereats