Ubereats Reviews

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New Reviewer

Cancel order

The restaurant was closed and Ubereats wont let me cancel the order, saying its done cooking. But the Uber driver literally called and said they were closed. Ubereats keeps sending out drivers to pick up the food that was never cooked bc the restaurant is bloody closed apparently. I have been charged for non existent food.

User's recommendation: Terrible customer service when *** goes wrong.

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ID
#1837723 Review #1837723 is a subjective opinion of poster.
Cons
  • No service
  • Very hard to get in touch with
  • Unprofessional
Loss
$30
Preferred solution
Full refund

Wrong order

Ubereats - Wrong order
I ordered and got the wrong food then the food they did send me was greasy as *** like they just took it from the grease right in a tray then I still havent even got a response back from Anyone and I tried contacting someone all night and day

User's recommendation: Don’t order from rebel wings on the west side of Chicago.

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ID
#1837454 Review #1837454 is a subjective opinion of poster.
Location
Roselle, Illinois
New Reviewer

Can't cancel my order

i cant cancel the order and you keep sending me drivers I cant get rid of it
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ID
#1837410 Review #1837410 is a subjective opinion of poster.
Cons
  • Lack of customer service
Loss
$40
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

My order was canceled I want refund

My stuff was canceled out an I want my money back
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ID
#1837371 Review #1837371 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery issue

I have two complaints since both deliveries, lunch and dinner, were troublesome. The earlier mess up I have emailed and hope to hear back with a refund for at least the portion of the food that was not delivered. Tonight, the driver accused me of changing addresses. I have always had the same address and have been receiving deliveries from your company for some time. To boot, he completed his delivery by telling me to *** Off!." How nice

User's recommendation: Aggressive and unhelpful driver.

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ID
#1837334 Review #1837334 is a subjective opinion of poster.
Pros
  • Easy to order
Cons
  • Impossible to have a problem corrected
Preferred solution
Let the company propose a solution
New Reviewer

I need a refund

The driver said the restaurant is closed so I can't get my food and have to take it up with overeats phone line
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ID
#1837331 Review #1837331 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I'm not getting promotion

Ubereats - I'm not getting promotion
I should have received a promo code by referring a friend but received no funds in return. This is ridiculous.
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ID
#1837330 Review #1837330 is a subjective opinion of poster.
Cons
  • Not getting my money back
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery issue

I ordered lunch and then dinner today. Both times the meal was a failure. First, as I wrote several times but never a response from you at all, that our order was two tacos short and completely screwed up...Now, the driver has accused me of giving the wrong address as she attempts to deliver dinner. I have not moved, Nothing has changed. How frustrating. But there are other services and my experience has been that they act and respond to customer complaints and delivery problems.

User's recommendation: Be very wary of Ubereats. If something goes wrong, you are out of luck. No person to talk to, no one to fix things...just a bill and an incorrectly filled order.

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ID
#1837328 Review #1837328 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Didn't receive order

Driver marked order as delivered, was not delivered.
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ID
#1837309 Review #1837309 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The app won't allow me to use my Uber credits

I have credit on my Uber account and now I don't have a reason to use them for rides I wanted to use them for food being without work. But when I try it requires me to use pay pal or a credit card, which I have neither. I buy the Uber gift cards to load my account. I should be able to use it towards the Uber eats without having to add other payment. If this cannot be resolved, I would like a refund of my money so I can delete my account.

User's recommendation: if consumers use gift cards, then don't require then to use other part formats.

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ID
#1837282 Review #1837282 is a subjective opinion of poster.
Location
Blue Springs, Missouri

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Verified Reviewer
New Reviewer

Missing food in order

Ubereats - Missing food in order
Ubereats - Missing food in order
I placed an order for 4 burrito bowls and only got 2 labeled number 3 and 4
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ID
#1837272 Review #1837272 is a subjective opinion of poster.
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer

Didn't receive my promotion

I did not receive the promo code I added but it said it was.
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ID
#1837266 Review #1837266 is a subjective opinion of poster.
Loss
$30
Preferred solution
Price reduction
New Reviewer

Requesting refund for inedible food delivery.

Food contained raw chicken and undercooked rice. Had to throw all of it away. Help through the UberEATS app was useless, as they just repeatedly tell me they won't refund my food without any regard to the specifics of my issue.

User's recommendation: Don't expect good, helpful service from UberEATS. They're too big a company now to care.

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ID
#1837200 Review #1837200 is a subjective opinion of poster.
Pros
  • Delivery
Cons
  • No liability on bad orders
  • Customer support nonexistant
Loss
$15
Preferred solution
Full refund
New Reviewer

Email change

I have an email associated with my phone number that has been lost and i would like to change it
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ID
#1837196 Review #1837196 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong order

We ordered from Dickeys BBQ and they just delivered. But upon opening the bag and containers we found that they gave us the completely wrong order. We need the food WE ordered. They wont answer the phone and Uber eats phone service is also not working.
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ID
#1837173 Review #1837173 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered