New Reviewer

My order

More than pissed, The order shows being made and driver waiting for order then an hour later it's cancelled, My money was taken, How are you going to hold my money for 3-10 business days when you cancelled order, yes I'm pissed
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ID
#1802013 Review #1802013 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$42
Preferred solution
Deliver product or service ordered
New Reviewer

I think somebody is using my information to order food through your app

I do not have the Uber eats app I think somebody has created a false account using my information
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ID
#1801875 Review #1801875 is a subjective opinion of poster.
Preferred solution
Figure out if somebody has used my information to open app with you

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Verified Reviewer
New Reviewer

Charged after cancellation

Ubereats - Charged after cancellation
Ubereats - Charged after cancellation
Ubereats - Charged after cancellation
I ordered food from a restaurant and did not realize that they were closed. I cancelled the order but I was still charged. UberEats said they would not refund me because the food was already being cooked. That's not possible because the restaurant was closed.
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ID
#1801788 Review #1801788 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Food
Cons
  • No total refund of amount charged to credit card
Loss
$39
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Be careful. Watch your billing.

Ubereats - Be careful. Watch your billing.
I ordered food from a restaurant not realizing they were closed. I cancelled the order but my account was still charged. UberEats said they would not refund me because the food was cooked. That's not possible if the restaurant is closed.
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ID
#1801777 Review #1801777 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$39
Preferred solution
Full refund
New Reviewer

Order add

Was charged extra call customer service and they did not do anything
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ID
#1801732 Review #1801732 is a subjective opinion of poster.
Pros
  • Good selection of resturants
Cons
  • Drivers eating my food
Preferred solution
Full refund
New Reviewer

Because I ordered and the chicken does not look eatable

Ubereats - Because I ordered and the chicken does not look eatable
The chicken is not eatable
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ID
#1801730 Review #1801730 is a subjective opinion of poster.
Location
San Bernardino, California
Preferred solution
Full refund
New Reviewer

Order add

I was given a free delivery after placing my order I was charger extra. Very disappointed
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ID
#1801729 Review #1801729 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Increasing number of lazy drivers who dont follow instructions
  • Difficult to reach customer service
  • Fewer menu choices than grub hub and door dash
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Uber Costumer service is terrible

Ubereats - Uber Costumer service is terrible
I was creating my Uber account and can't sign in to finish uploading documents.
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ID
#1801386 Review #1801386 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Customer service
Preferred solution
Let the company propose a solution
New Reviewer

I have a new phone number and I cannot order because this use to be someone else's number.

I was pretty upset that I couldnt use uber eats. I have a new phone number and the phone number that i now have is associated to another account which belongs to the previous person who had my phone number. Then I called customer service she said i can login to my account and update my information. But that is false because when I tried that it ask me for my email address...I entered my email address...then it asked me for a password I forgot my password so I clicked on forgot password.... then it said enter your phone number... I entered my phone number lol check this out then it stated this number is already associated with an account login.
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ID
#1800815 Review #1800815 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Total lack of customer servicenot user friendly
  • Customer service

Don't use Ubereats. The customer service sucks

I ordered from Taco Mac with Uber Eats on 2/20/20 and the driver took someone else's deliver before mine and when my food got to me, it was cold. I called Uber eats customer service and the lady said that they couldn't do anything since the transaction was completed. I asked to speak to a manager and she said one would contact me within 24 hours so I demanded to speak to one then so she put some Bozo on the phone and said he was the manager and he told me the same thing. I will never use Uber Eats again.
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ID
#1799900 Review #1799900 is a subjective opinion of poster.
Location
Parsippany, New Jersey

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Verified Reviewer
New Reviewer

If refunded, assure that amounts match

Ubereats - If refunded, assure that amounts match
Placed an order &;;;charged $64.38 to my Visa, for food not received. Refunded $57 (+change); offered $6 ubercash" I texted, emailed, & called as I wanted EVERYTHING charged to my card refunded. However, the $6 service fee or tip (they were the same amount) wasn't returned to my card. Various customer service agents proclaimed that I received a full refund but that is not true. The difference of $6 ubercash that I receive only AFTER I place another order. Then an additional $5 in ubercash doesn't make it any better, nor offer enough of an incentive to use this service again, because I have to place ANOTHER order to get MY money. They quickly took $64.38, I'm going to need that same energy put back on my VISA in the amount of $64.38, not $57. No, I didn't want to tip or pay a service fee (whichever) because I didn't get my food!! Do yourself a favor and get your money through the bank!
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ID
#1799701 Review #1799701 is a subjective opinion of poster.
Pros
  • Quick order
  • Good selection of resturants
Cons
  • No total refund of amount charged to credit card
  • Difficult to reach customer service
Loss
$7
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

To report a driver

When I received my Order the seal was broken and my fries were half eaten.
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ID
#1799687 Review #1799687 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Good selection of resturants
Cons
  • Customer service
  • Drivers eating my food
Loss
$9
Preferred solution
Full refund

Have been getting error message when I try to order

I got an error every time I tried to order. I also wanted a refund of the $50 in my Uber eats wallet. Turns out my account had been locked for no apparent reason and I needed to talk to another department to get it unlocked. I declined to talk to anyone else but Ive already received my refund.
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ID
#1799583 Review #1799583 is a subjective opinion of poster.
Location
Memphis, Tennessee
Product
Ubereats Account
New Reviewer

Never use this driver I just used !

Ubereats - Never use this driver I just used !
Update by user Feb 20, 2020

My food is soggy & cold because the Uber eats driver took over 40mins to deliver my food when the food place was only 12mins away

Original review posted by user Feb 20, 2020
My Uber eats delivery is taking longer than it should it's taking them over 30mins to drop off my food that was only 10mins away and now my food is going to be cold
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ID
#1799507 Review #1799507 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Food
Cons
  • Fewer menu choices than grub hub and door dash
Loss
$14
Preferred solution
Full refund

Refund

The employee assured me the refund would be processed.
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ID
#1799450 Review #1799450 is a subjective opinion of poster.
Location
Aurora, Illinois
Service
Ubereats Customer Care