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Verified Reviewer
New Reviewer

Not accepting payments

After contacting my financial institution I was told that they found no issues with my method of payment and that their system was showing everything was going through without problem. When I contacted Ubereats, the only thing they could keep telling me is to contact my financial institution. Wouldn't look into things and further, even after explaining I already contacted my financial institution. As usual, anything Uber sucks.
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ID
#1794014 Review #1794014 is a subjective opinion of poster.
Service
Ubereats Customer Care
Preferred solution
Let the company propose a solution
New Reviewer

Don’t even bother calling for a refund

These people suck. I had placed an order of $40 for food I didnt eat because of the *** quality and when I called to complain and request a refund, they said that they couldnt do anything for me but give me $5 uber credit and leave a comment to the restaurant. Thats some *** So Im left with virtual money, $40 short and some food that I didnt eat because it was horrible. These people really do the minimum.
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ID
#1793845 Review #1793845 is a subjective opinion of poster.
Pros
  • Food
Cons
  • Increasing number of lazy drivers who dont follow instructions
  • Customer service
  • Not getting my money back
Loss
$35
Preferred solution
Full refund
New Reviewer

Customer Service is not helpful

My order was 30 mom late. The driver was unresponsive so i called customer service and asked them to contact the driver to ensure my food want cold. The driver didn't respond to customer service calls. After 30 min late, of course the good was delivered cold and fries were hard. Called customer service back and they told me there was nothing they could do about it and that i should leave a bad review for the driver. I asked to be transferred to a manager. The supervisor got on the phone and acted like she couldn't hear me.
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ID
#1793217 Review #1793217 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Cons
  • Total lack of customer servicenot user friendly
  • Customer service
Loss
$21

My food is mess up

My food was cold my daughter chicken sandwich was rubbery and it makes no sense cause it's only 5 blocks away from my house so that means they served us old food
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ID
#1792967 Review #1792967 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

I could not tip on the app successful

When to add a little bigger tip and ended up tip 48.00 that should have been a red flag and never processed
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ID
#1790337 Review #1790337 is a subjective opinion of poster.
Service
Ubereats Customer Care
Loss
$48
Preferred solution
Price reduction

Don’t use Uber eats

I called to have an issue resolved and was hung up on. Very unprofessional and rude. Im a gold member and deserve better customer service. I will not be using them again.
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ID
#1790168 Review #1790168 is a subjective opinion of poster.
Location
Miami, Florida
Service
Ubereats Customer Care
New Reviewer

Dispute charges

I was hung up on by victor and no issues were resolved
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ID
#1790139 Review #1790139 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Non
Cons
  • Total lack of customer servicenot user friendly
  • Increasing number of lazy drivers who dont follow instructions
  • Customer service
Loss
$40
Preferred solution
Full refund

Did not authorise a charge on my card

Ubereats - Did not authorise a charge on my card
I was hung up on. I deleted my account weeks ago yet uber eats is still taking money from my account.
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ID
#1789974 Review #1789974 is a subjective opinion of poster.
Location
Wildwood, New Jersey
New Reviewer

Fraud

Terrible...... someone stole my credit card information and they allowed someone to charge over $600.00. And when we called they could not tell us how or where the charges occurred. They had no department to help with that. And were unwilling to even attempt.
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ID
#1788445 Review #1788445 is a subjective opinion of poster.
Location
Mooresville, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Anybody open to deliveries

I wish to delete my account, so I may create a brand-new account with my proper information.
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ID
#1787979 Review #1787979 is a subjective opinion of poster.
Preferred solution
Delete my account

Driver didn't show up

WAITED 2 HOURS FOR MY FOOD TO ARRIVE. ON THE MAP THE DRIVER DIDNT MOVE AT ALL. THE APP DIDNT PROVIDE A NUMBER TO CALL TO CANCEL THE ORDER OF A NUMBER TO CONTACT THE DRIVER OR RESTAURANT. ONLY FAQ'S, WAS ABLE TO CONTACT CUSTOMER SUPPORT AFTER FINDING PISSED CONSUMER THANK YOU PISSED CONSUMER
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ID
#1787888 Review #1787888 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can not log in

My number 735826****.when I login, it says 'your account doesn't have password' and not allowing me to enter the uber Eats app
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ID
#1785617 Review #1785617 is a subjective opinion of poster.
Product
Ubereats Account
Pros
  • Fast response
Preferred solution
Resolution for login problem
New Reviewer

Delivery guy wanted to fight me

Driver stole my food and wanted to fight me over it customer support said they cant do anything about
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ID
#1784836 Review #1784836 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Customer service
  • Total lack of customer servicenot user friendly
  • Not getting my money back
Loss
$40
Preferred solution
Fire drivers for stealing food
New Reviewer

Unauthorized purchase on my card

i was charged for a ride share pass
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ID
#1783282 Review #1783282 is a subjective opinion of poster.
Location
Smyrna, Georgia
New Reviewer

Issue with an order

I don't understand how your driver can go to the next building and yet I'm being charged. Worst of all is that when I explained this to your "foreign" customer service he hung up on me. Either you make this right or I will advocate to my friends and family against Uber Eats. FIX IT !!!!!
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ID
#1781575 Review #1781575 is a subjective opinion of poster.
Pros
  • Non
Cons
  • Customer service
  • Total lack of customer servicenot user friendly
  • Fewer menu choices than grub hub and door dash
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund