Victor C Stp

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Verified Reviewer

Canceled order

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Ubereats - Canceled order
Ubereats - Canceled order - Image 2
I followed your steps as I was told by your app made contact with driver said he contacted uber so can update in system I called 5 time and text after being told that he updated my address I'm not paying for item I did not receive.
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Loss:
$52
Pros:
  • Ok in past
Cons:
  • No way to contact them
  • Theif
  • Where is my order

Preferred solution: Full refund

User's recommendation: Update us app system

Glenda P Fxx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Someone is using my card on their account

There are 2 charges on my visa debit card for uber eats....I do not utilize uber eats for anything.... Today My visa debit card has 2 charges....13.74 and 14.97....I want my money put back on my visa debit card....I did not authorize any tranasctions with uber eats period
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Loss:
$29

Preferred solution: Full refund

Dava C

Ordering not being picked up

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I placed a order through the app and somebody never picked it up and my order is just sitting at Chick-fil-A
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Loss:
$18
Pros:
  • Unreliable
Cons:
  • Waiting over an hour

Preferred solution: Full refund

User's recommendation: To have drivers on hand

Zaniyah H

My food sell was broken and my food don't look good

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I ordered food today Red Robins and my food seal was broken and the food dont look good I will never order through Uber eats the drivers and vehicles trusted to bring your food is dirty and not acceptable.
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Loss:
$21
Pros:
  • No pro

Preferred solution: Full refund

User's recommendation: Just go pick up your own food...

Tracy U Goz

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Verified Reviewer
| map-marker Corona, California

My food is just sitting at restaurant

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I will never use this company again!! I can not cancel my order, I cant even get the receipt to cancel. They were suppose to be dropping it off at 715 its now 7:45 and still no food! It is sitting at the restaurant waiting for a driver. Uber Eats doesnt even have a phone number to call for help! BS!! The time just changed to 8:30 WOW!!!
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Loss:
$27

Preferred solution: Full refund

User's recommendation: Doordash

E Burner

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Eaten chicken bone in my fish sandwich

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Ubereats - Eaten chicken bone in my fish sandwich
Ubereats - Eaten chicken bone in my fish sandwich - Image 2
Can I have my money back
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Loss:
$20
Cons:
  • Customer service didnt listen to a word i said
  • Driver and restaurant unhelpful in solving issue

Preferred solution: Full refund

Tonya M Uod

My delivery very late

I need call back now this crazy he was less 2 miles away 8 minutes ago
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Preferred solution: Price reduction

User's recommendation: Don’t use David

Taylor A Rtt

Wrong food item

I ordered tonight and all three items were wrong but I only got credit for one salad and all three were wrong
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Loss:
$29

Preferred solution: Full refund

Melissa D Rgq

Order was never delivered

I called the Farm Stores place where the order was made and they were closing so they left the order outside and nobody has picked it up.
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Loss:
$17

Preferred solution: Full refund

User's recommendation: I need the order to be picked up

jessica f Ike

Missing items

no sodas on my order , food was not in boxes , tacos crushed . i called taco bell and they stated to call you guys to have someone deliver the proper items and now im calling and no one available to have a driver send the right order. I always have an issue with my order with uber and then you guys dont want to refund because you have refunded my orders before , but maybe your uber drivers arent properly sending the orders !!!!! im about to stop using uber all together its annoying at this point
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Loss:
$27

Preferred solution: Full refund

Anonymous
map-marker Sarasota, Florida

NEVER GOT THE ORDER

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WE ORDERED OUR FOOD AT STARBUCKS. GOT A TEXT THAT OUR FOOD WOULD BE ARIVING IN 40MIN. AFTER AN HOUR IT STILL DID NOT ARRIVE SO I CALLED STARBUCKS AND THEY TOLD ME IT WAS GETTING COLD WAITING FOR PICK UP. ANOTHER HOUR WENT BY AND THEN RECEIVED A TEXT THAT UBER WOULD NOT BE DELIVERING THE FOOD!!!!! NEEDLESS TO SAY BY THAT TIME WE WERE VERY UPSET. IT WAS MY 30TH WEDDING ANNIVERSARY AND WAS TRYING TO SURPRISE MY HUSBAND WITH A DELIVERY WHICH MADE THE EXPERIENCE WITH UBER EATS TWICE AS BAD!
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Janette C Fhb

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Verified Reviewer

Dissatisfied customer

My order was not delivered. The driver drove off after slowing down without stopping. My son was waiting outside. He never called because he was probably expecting a woman. Even though I was refunded I was left hungry. Driver should be held responsible for his actions.
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Pros:
  • Fast and convienent
Cons:
  • Orders not delivered

Preferred solution: Let the company propose a solution

Christopher D Gqa

Payment and order

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I ordered from A&;;;;;;;;;;;;;;;W and order was missing most of it and was wrong and they were holding of on refund and now Uber eats is holding $30 for 5-10 business days because they screwed up?
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Loss:
$30
Pros:
  • Easy to use
Cons:
  • Doesnt refund
  • No customer service to help

Preferred solution: Full refund

Dee P Wzt

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Verified Reviewer

Food took over an hour and was cold

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Updated by user Nov 09, 2020

Ubereats never got back to me and they ignored my refund request. I threw my money down the drain along with my food!

Original review Oct 10, 2020
My food was not fresh upon arrival.
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Loss:
$23
Pros:
  • Too long
Cons:
  • No customer service number
  • Orders are always wrong drivers are always rude
  • Driver doesnt read or speak english

Preferred solution: Full refund

John L Ptz

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Verified Reviewer

Order was wrong

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The order didnt have what I ordered.
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Loss:
$24

Preferred solution: Full refund

User's recommendation: Hire better drivers

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