Unclaimed
Ubereats
Reviews and Complaints
6.9M
CLAIMED LOSSES
45.2K
TOTAL REVIEWS
1.8M
PAGE VIEWS
250
ISSUES RESOLVED
Ubereats Net Promoter Score (NPS)
-46
low
NPS
-100
100
- 23% Promoters
- 8% Passives
- 69% Detractors
Ubereats's estimated NPS of -46 considered to be low. 23% of users would likely recommend Ubereats to a friend or colleague.
Customer Satisfaction
Ubereats Reviews
Card used
I wasnt sure what card I used as the receipt does not indicate the card that was used. So I called customer service yet no one is working?? Interesting how you can still use the service to deliver food and drive people but dont have anyone to answer customers phone calls.
User's recommendation: Have someone answer the phones. Put the card used on the receipt.
ID
Location
Elmhurst, New York
I CANT ORDER ANYTHING
I loaded 30.00 on an Uber card and after selecting my order i cant go any further when i select place or i keep getting told to put in a payment method, when i do that im advised that there are already credits applied to the account its very frustrating not only because im trying to feed my children but also because i cant talk to anyone live.
ID
Location
Phoenix, Arizona
Violent ubereats delivery person
Very violent. Threw food. What kind of company hire someone like this? Beware of uber or ubereats.No screening process apparently.
User's recommendation: Avoid.
ID
Location
San Jose, California
New Reviewer
Wrong address
I cancelled my order due to wrong address. I am reordering please credit my acct asap
ID
Pros
- Usually the correct order
Loss
$27
Preferred solution
Full refund
New Reviewer
Order was canceled
We put in our order. As soon as the driver was leaving the restaurant the order came up as canceled on our app. We were charged for the food but never received it. Called store manager and it was canceled on their end as well after the order left.
User's recommendation: Be aware our order was canceled during delivery was charged for it and never received our food.
ID
Location
Keller, Texas
Loss
$52
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI GOT CHARGED FOR 3 ORDERS BACK TO BACK THAT I NEVER PLACED!!!
I GOT CHARGED FOR 3 ORDERS BACK TO BACK THAT I NEVER PLACED!!!!
ID
Cons
- Terrible customer service
Loss
$151
Preferred solution
Full refund
New Reviewer
Need driver sent to pick up order
A driver is supposed to be sent out to restaurant to pick up order that was supposed to be delivered with previous order ASAP
ID
Preferred solution
Get my food ASAP
New Reviewer
Late delivery
Update by user Jul 11, 2020
The lightly salted chicken wings, lightly spiced, are always hot, crisp and tasty. Due to the late delivery, they arrived late, cold and soggy. Very disappointing.
Original review posted by user Jul 11, 2020
I ordered food from Uber Eats about 7:00 pm last night. It said that delivery will be by 7:30, the latest... ID
Pros
- Sometimes there are discounts
- Food delivered
Cons
- Poor communication
- Late delivery
- Poor customer service
Preferred solution
Let the company propose a solution