New Reviewer

Undelivered food

Poor service unable to contact Uber. Person delivering food not who is on app. Poorly worded directions. Wont use use your service ever again. I am going to dispute my charges with my bank.

User's recommendation: Give a damn.

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ID
#3978044 Review #3978044 is a subjective opinion of poster.
Location
Lexington, Kentucky

Wrong order

Uber Eats sucks! Have had this issue multiple times with them. We ordered Indian food and waited two hours. Once it was delivered and we get it inside, it was from a Mexican restaurant. We tried calling the driver, no answer. Left a message, no call back. Call customer...
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ID
#3977689 Review #3977689 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Length of time for refund.

My order was not delivered. The photo showing delivery was not my location. I did check with next door and was not there either.
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ID
#3977630 Review #3977630 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Absolutely Disgusting Wrong And Missing Order

Ubereats - Absolutely Disgusting Wrong And Missing Order
Ubereats - Absolutely Disgusting Wrong And Missing Order
Ubereats - Absolutely Disgusting Wrong And Missing Order
Ubereats - Absolutely Disgusting Wrong And Missing Order
I ordered a large brunch for my family of four from Cracker Barrell. It took two hours to be delivered, and every single piece of food was freezing cold (well below room temperature). The food itself was completely overcooked (dark brown pancakes and eggs that had the...
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ID
#3977590 Review #3977590 is a subjective opinion of poster.
Location
Lake Worth, Florida
Service
Ubereats Customer Care
Pros
  • Only if something is missing you can get a refund
Cons
  • Take forever to answer emails
  • Generic bot-like replies
  • Do not understand problems not in the customer support manual
Loss
$115
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Wrong order

Initially my drink wasn't delivered. When I started to eat my food I realized the wrappers were weird. The receipt on the bag had the right order but inside the bag were the complete wrong items. I tried to reach out via the app and couldn't find a phone number. So I found your site, made the call and my order was immediately refunded. At times you really do need to call into businesses, but it's almost as if they're scared for you to call them because you have to jump through so many Hoops to find their phone numbers. Thank you pissed consumer!
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ID
#3977548 Review #3977548 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Missing food

The person from customer service can only tell you what they can't do. Absolutely terrible and the customer service is a joke.

User's recommendation: Use doordash.

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ID
#3977528 Review #3977528 is a subjective opinion of poster.
Cons
  • Terrible customer service
Preferred solution
Full refund
New Reviewer

Cant complete order

Trying to use a $100 gift card and message keep saying use another payment method but we have credit. Added a debit card to the account so we could use the gift card and still doesn't work. Called customer service and all they said was try it on the website instead of app. callbackifitdoesnt work, OMG

User's recommendation: I'm never buying another Ubereats gift card. I don't want anyone else going through this hassle.

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ID
#3977475 Review #3977475 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Gift card was offered so i chose it for my son
Cons
  • We cant use it
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Missing item on order

My son placed a food order with beverage to Philly Steak for me. I received the food but not the beverage. Called Philly Steak, was told there was nothing they could do; to call Uber Eats. Uber Eats said they would credit my son's account. I withhold judgement until I see the credit. I still don't have anything to drink.

User's recommendation: This process should be simpler.

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ID
#3977416 Review #3977416 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Order never received

Order was never deliver photo in front of home wantsn mine and they still will not reimburse for purchase. Need to freed my family

User's recommendation: Dont use uner eats for groceriers.

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ID
#3977155 Review #3977155 is a subjective opinion of poster.
Pros
  • Coneinsnce
Cons
  • In cinsistennt dekivery
Loss
$60
Preferred solution
Full refund
New Reviewer

I received a wrong order

Driver was rude customer service was rude over the phone as well & too too it off I get the wrong order
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ID
#3976720 Review #3976720 is a subjective opinion of poster.
Preferred solution
I need my food

Ordee imcomplete

Ubereats - Ordee imcomplete
Ubereats - Ordee imcomplete
Of my order I just got the two plates with eggs sausage and bisquet and the milk. But not even one hotcake,the extra hotcakes and the extra eggs. I did get it.

User's recommendation: Well the check this particular restaurant.

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ID
#3976643 Review #3976643 is a subjective opinion of poster.
Location
El Segundo, California

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Verified Reviewer
New Reviewer

Disgusted

I'm am disgusted with uber eats they need to check out who they employ as my daughter just paid sixty pounds for food to be delivered and the driver gave it to different address and when we knock at that address they said they didn't receive it yet on app it says who they delivered it too how can an order go to someone else when it shows who the address it is ment to be delivered to

User's recommendation: Be aware your order might not get to you.

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ID
#3975258 Review #3975258 is a subjective opinion of poster.
Pros
  • Are fast
Cons
  • Your orders dont come
Loss
$60
Preferred solution
Full refund

Refund issues

I have already been informed of a refund for the wrong McDonald's delivery order and would like to know when it will be processed. Thank You. Daniel Chelf
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ID
#3975052 Review #3975052 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Wrong order

Ubereats - Wrong order
Ubereats - Wrong order
Wrong order delivered it came with the wrong name, cost less than half of my order. I just want a refund

User's recommendation: Make sure you check your delivery.

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ID
#3975024 Review #3975024 is a subjective opinion of poster.
Pros
  • Convenient
Cons
  • Problems
Loss
$53
Preferred solution
Full refund
New Reviewer

I need to start driving

Ubereats - I need to start driving
I need to know if my background check passed and so I can start driving I uploaded my insurance alreadydr
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ID
#3974866 Review #3974866 is a subjective opinion of poster.
Pros
  • Tips
Cons
  • No gas
Preferred solution
To start driving