Ubereats Reviews

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order food eats refund driver money service account delivery card
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New Reviewer

Not refunded money from canceled order

Ordered food 25 minutes before place closed and then got notified that it was being made then 5 minutes later it got canceled but it hasnt been refunded to my account

User's recommendation: Make it to where the app only allows in store pick up at a certain time.

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ID
#3127656 Review #3127656 is a subjective opinion of poster.
Loss
$93
Preferred solution
Full refund
New Reviewer

Did not receive my order and does not show on the app so I can get my refund

Ubereats - Did not receive my order and does not show on the app so I can get my refund
Ubereats - Did not receive my order and does not show on the app so I can get my refund
I ordered from Asian fresh. It's at most, 5 minutes from my apartment. I tracked the person who was picking it up on bike. But it didnt show that person had picked up my order and was on the way to dropping it off at my door. I paid already for the order but it does not show in my app in recent orders so I can indicate whether I got the order or not. I had to call and place the order again because they indicated the person had picked up the order, I had to take time from working at home to go and pick it up myself. I was charged again for them having to remake the food ! I would like my refund from the app order please of $27

User's recommendation: Just pick up your order yourself rather than trusting this app.

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ID
#3127648 Review #3127648 is a subjective opinion of poster.
Cons
  • No customer service options
Loss
$28
Preferred solution
Full refund
New Reviewer

Payment

I was charged for items that where not delivered and I called the shop that I ordered from and said they had cancelled the order
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ID
#3127610 Review #3127610 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

I asked for glazed donuts because i don't like chocolate and every donut is chacolate

i ordered from dunkin donuts and i got the 6/12 box of normal glazed donuts because i dont like chocolate and all of them are chocolate how do i refund
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ID
#3127607 Review #3127607 is a subjective opinion of poster.
Location
Guilford, Connecticut
Loss
$15
Preferred solution
Full refund

Driver and delivery

We resolved the promo code issue and you graciously gave me a full refund. Thank you! My problem is with the delivery and the driver. I called Jayme to cancel my order and she confirmed she would cancel it. The restaurant confirmed that she picked up my order & the tracker said it was delivered. However even after saying she'd cancel the order Jayme still picked it up and never delivered it. That is theft of service and I'm not happy at all with that! She doesn't need just a slap on the hand she needs to be reprimanded and should have to pay the money back because she basically stole food out of my family's mouth on a $43 order. For this reason I can't even give 1 star for this order.

User's recommendation: I will NOT recommend your company to anyone!!!

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ID
#3127598 Review #3127598 is a subjective opinion of poster.
Location
Amarillo, Texas
Service
Ubereats Delivery Service
Cons
  • Way to contact customer service
Loss
$43
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad food

Looking for our money back which the manager approved. He said to contact you. Please refund asap. Thank you we appreciate your help in this
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ID
#3127597 Review #3127597 is a subjective opinion of poster.
Location
Southington, Connecticut
Pros
  • Fast
Loss
$75
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad order

Ordered from Buffalo Wild Wings and the order was cold and incomplete. We talked to the manager who said he would credit our gift card the full amount of the order but he was unable to because we ordered through you and to call you directly.
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ID
#3127589 Review #3127589 is a subjective opinion of poster.
Location
Southington, Connecticut
Loss
$75
Preferred solution
Full refund

Could not apply promocode

Ubereats - Could not apply promocode
I had a promo code that was sent to me $25 on them it says i was a first time user n i tried to use it an it just says oops this promo had already been applied but it wasnt even applied honestly makes me upset for a first time user that got lied too i would like this to be solved so I can get my meal for free like promised i am a customer who would be using this app alot because i have no car to go places ap i order out everytime im off
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ID
#3127565 Review #3127565 is a subjective opinion of poster.
Location
Raymore, Missouri
Pros
  • There are no

Could not apply promocode

Ubereats - Could not apply promocode
I got an email from Uber Eats saying meal on them $25 off the code was 11EATSUS21FN when I went to apply it says oops promo has already been applied, so I went to see if it was applied n no promo was applied to i tried 4 other times n keeps saying the same thing it was my first time ever using Uber Eats and was very disappointed on the app my first time trying it and getting lied to n the promo won't even work very disappointing

User's recommendation: Had a bad first impress on this app.

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ID
#3127550 Review #3127550 is a subjective opinion of poster.
Location
Raymore, Missouri
New Reviewer

Got charged for something that want ordered

Ubereats - Got charged for something that want ordered
PURCHASE UBER *EATS SAN FRANCISCO CA CARD7441 $61.71 12/06/21 I was charged for something that wasnt order yet I was still scanning on what to order and they charged me
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ID
#3127534 Review #3127534 is a subjective opinion of poster.
Location
Atwater, California
Cons
  • Not always on time very poor customer service they were better
Loss
$62
Preferred solution
Full refund

Hulu Benifit

I am not pissed off. Dont know how that came up. I am supposed to get 6 free months delivery, with Uber eats. It is asking for my credit card number and I want to change credit cards. So verifying if I get 6 months free as new Hulu member and why now you need my credit card number. Please let me know. Also when I put in my phone number it showed as Albert and not Ann. Thanks
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ID
#3127531 Review #3127531 is a subjective opinion of poster.
Location
Round Rock, Texas
New Reviewer

Needle found in good

Ubereats - Needle found in good
Found a sewing needle with thread in food. Was stabbed by needle in left thumb. I contacted restaurant and was hung up on. Local police department is coming now for report

User's recommendation: Delete uber app.

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ID
#3127497 Review #3127497 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Lawsuit
New Reviewer

Bad order amount

Cancel the order ! I am not paying $38! This is a rip off ! RETURN MY MONEY NOW ! RETURN MY MONEY NOW ! RETURN MY MONEY NOW ! RETURN MY MONEY NOW ! RETURN MY MONEY NOW !

User's recommendation: Don’t buy from this.

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ID
#3127490 Review #3127490 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$38
Preferred solution
Full refund

Complaints *** order

I asked to be met at the door with my food. Instead I received no notification that my food arrived andcthe driver placed it on the cold concrete. My drink was not with the order.

User's recommendation: Don't use this service.

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ID
#3127481 Review #3127481 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Really bad service

Food was missing. I have tried to contact Ubereats through two methods and cannot reach a person. I will never use them again.

User's recommendation: Don’t use this service.

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ID
#3127457 Review #3127457 is a subjective opinion of poster.
Pros
  • Nice offers but difficult to get customer service
Cons
  • Missed food
Loss
$6
Preferred solution
Deliver product or service ordered