Ubereats Reviews

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order food eats refund driver money service account delivery card
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Dissatisfaction with service ...

Dear Sir/Madam: I have been using the UberEats app. for quite sometime now. Without any type of explanation or warning, my credit cards are now being declined by UberEats on behalf of the restaurants that I'm trying to order from. I would appreciate receiving some type of explanation for this problem immediately. Thank you for your time and assistance. Mrs. Bennett.
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ID
#3116821 Review #3116821 is a subjective opinion of poster.
Location
Naperville, Illinois

Refuse to let me cashout

After an hour and a half on the phone Monday I finally got to speak to a supervisor who went on to tell me that they have to verify my insurance which I gave them proof of when I originally signed up first it was my profile picture then it was my insurance and they've been holding my money hostage for a month and a week they're just refusing to let me cash out I advise them when I did the work they got paid so how come I can't get paid and I still cannot get a solid answer and I still cannot cash out.
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ID
#3116447 Review #3116447 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Sucks ***

Update by user Dec 02, 2021

They won't help all they want to do is pass you on to someone else

Original review posted by user Dec 02, 2021
Can't even help when you have been charged and your bank account shows that the money has been taken out and they won't even let you talk to a supervisor about it even when you have written programs that deal with support such as theirs so I urge people to go a different route and not let them steal your money

User's recommendation: Stay away from Uber eats.

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ID
#3116401 Review #3116401 is a subjective opinion of poster.
Location
Boca Raton, Florida
Loss
$30
Preferred solution
Full refund
New Reviewer

I was charged for food halfway across the country

Extremely mad about a food order to my local city when I was 2000 miles away I will definitely be disputing the charge since I was picked up by your regular Uber app in Florida but you sent my food to Washington state I have no idea I dont understand and I will never use Uber in my life ever again after at least 1500 Uber trips
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ID
#3116380 Review #3116380 is a subjective opinion of poster.
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrong food order

Ubereats - Wrong food order
Ubereats - Wrong food order
They charged me for a taco pizza I order and brought me a small pepperoni pizza and diet coke which I didnt order I'm very upset over this makes not want use ubereats I work hard for my money and for people to take and steal from customers it's sadden me I will have to not recommend at all not hard to do a job and if you not capable of completing that tasks that are required then I suggest find a new occupation yes I'm very upset for the improper service that I was acomudated today
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ID
#3116375 Review #3116375 is a subjective opinion of poster.
Preferred solution
Full refund and have a good investigation on training and management
New Reviewer

Wrongful changed

U placed and overall order 3000 miles away. Still charging total amount. Filled fraud charges against uber
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ID
#3116362 Review #3116362 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

50 minute wait plus on order, not even picked up yet to deliver

My order got canceled and now it's taken 50 minutes for my new order and no one ever picked up the order to deliver or nothing I'm *** pissed this is ridiculous. I want a refund and my next meal free or you will lose a customer who use this app all the time. What the *** are your delivery people doing this is so *** stupid.
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ID
#3116248 Review #3116248 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund

Order issue

How am I suppose to order food from a restaurant expecting it to be hot yet my driver has a stop after picking up my order? That makes no sense to me so if the food is cold when it arrives I will like a full refund.
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ID
#3116236 Review #3116236 is a subjective opinion of poster.
Location
Henderson, Nevada

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never received my order

Ordered at 10pm its after midnight and still nothing where the *** is my food I paid 30 plus tip I need my money or my food Now
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ID
#3116226 Review #3116226 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$30
Preferred solution
Full refund
New Reviewer

Wrong order urgent

Wrong order and I was suppose to surprise my wife I need help to go pick up order and bring my correct food
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ID
#3116155 Review #3116155 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

My food wasn't delivered!!

Food never delivered, but says it was on the app. After driving 12 hours, and not getting any food is just ridiculous!! First time using uber eats, and will never use it again!!!ont don't
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ID
#3116090 Review #3116090 is a subjective opinion of poster.
Cons
  • Never delivered the food
Preferred solution
Deliver product or service ordered
New Reviewer

Missing items

Ubereats - Missing items
Ubereats - Missing items
I order from Jin Shabu for Family Shabu. Im supposed to get 6 plates of beef belly but I did not get any. And I also did not get the extra peanut sauce that I paid $1 extra.
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ID
#3116083 Review #3116083 is a subjective opinion of poster.
Loss
$68
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged without getting food

I ordered food from McDonald's today Dec 1 2021.. I paid with my credit card. I didn't rec food. Then we ordered again. For this the food was very cold. I. Would like to get a refund for both orderselh order O der was the same mcrib combo,another mcrib justt the sandwich n then a 10 piece chicken combo.each order cost $ 30:00 n I'm only about ten minutes away from the restaurant.

User's recommendation: I will advise Corp about this problemn.

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ID
#3116064 Review #3116064 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund
New Reviewer

Account fraud

Ubereats - Account fraud
There is an address on my UberEATS account I do not ever recognize getting food orders too.it says heubner Rd. Ive had a phone missing I'm not sure if that is how my account was being used.i posted one picture but I see several I do not recall ordering .

User's recommendation: Chek your orders on a daily.

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ID
#3116007 Review #3116007 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Full refund
New Reviewer

Stolen order by driver

Literally no customer service? Will never use this service again. What a joke of a company. You employ people like this? I know its 20 bucks but Jesus Christ I hate *** thieves!!! Do better!!!

User's recommendation: Stolen food by driver, no customer support. Want the lady fired.

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ID
#3115978 Review #3115978 is a subjective opinion of poster.
Location
Florence, Kentucky
Preferred solution
For a call back, it’s not the money it’s the principal of it!!!!!