Show reviews that mention
order food refund driver eats money account service card delivery
Filter review
New Reviewer

Order cancelled

I canceled the order and I was still charged. Even though I use their regular service. They dont even refund as a courtesy and understand that we personally went to pick up the order and paid to the hotel. Which mean they want me pay twice and why do I have to pay twice if I am not having food.

User's recommendation: Do not trust their refund policy.

View full review
ID
#2619578 Review #2619578 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Cons
  • Zero customer service
Loss
$43
Preferred solution
Full refund
New Reviewer

Food delivery came incomplete

Ordered Taco Bell: 2 - soft burritos supremes 4 - crunchy taco supremes 1 cheese potatoes 1 - Chicken quesadilla 6 sauce packets napkins - utensils total price $40.00 special delivery notes - knock/leave est. time 12:05 pm. 12:23 pm no knock, food left outside door cold. Chicken quesadilla was steak, but looked like SLOP IN A BAG! No cheese potatoes Crunchy tacos were soggy falling apart No sauce, no napkins, no utensils Bag was also soggy and disintegrating So ticked off, I drove 7 miles at 1:00 am, showed Taco Bell Manager, she was mortified, gave me Uber Eats phone number but "No Answer". Positive: App has "rate order" and allows you to check missing items and CREDITS back instantly. So $40. order ended up charging $29. plus $5.21 TIP----VERY UNDESERVED! Empty Belly, Empty Wallet = UNACCEPTABLE!

User's recommendation: Do NOT use UBER EATS! 2nd time, same result.

View full review
1 comment
#2025082

So you learned that you should go pick it up yourself.

ID
#2619563 Review #2619563 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$35
Preferred solution
Full refund
New Reviewer

I WANT A REFUND!

order keeps getting delayed i want a refund. i dont know what else to say other then i know my food will be cold and i want a refund

User's recommendation: idk.

View full review
ID
#2619558 Review #2619558 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • I need a full refund of my order
Cons
  • Cant contact
Preferred solution
Full refund
New Reviewer

Someone stole my card and is buying food

I received an email stating that my Uber eats order was ready and its not me or my address. This person logged me out of my account and used my card information
View full review
ID
#2619531 Review #2619531 is a subjective opinion of poster.
Pros
  • Get my money back
Loss
$27
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charge

I cancelled my order in less then 3 minutes due to my address is incorrect I don't understand why? I put in my address it comes up something and somewhere else. So I cancelled then u send me a receipt from postmates saying cancelled but they prepared it how in 3 minutes 2 sandwiches a scam. You call postmates they don't know why what is going on ? This is not right to not refund me they did not start my order
View full review
ID
#2619514 Review #2619514 is a subjective opinion of poster.
Service
Ubereats Customer Care
Cons
  • Cant get a hold of customer service
Loss
$35
Preferred solution
Full refund
New Reviewer

Order never arived

My order never arrived and I used a coupon and didnt get full refund !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
View full review
ID
#2619508 Review #2619508 is a subjective opinion of poster.
Loss
$15
Preferred solution
Deliver product or service ordered
New Reviewer

Issue was not solved

I tried Ubereats website first time on June 16 for the promotion $30 you sent to me in the email. I did not order anything. I was going to order on June 17th, but the website indicated the promotion code was used already. I did not use it. Please contact me.
View full review
ID
#2619472 Review #2619472 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

An order

I had ordered five guys to find out it was closed. So no one brought my order and I was wondering if u will get a refund. Next time dont let people order from closed restaurants!
View full review
ID
#2619466 Review #2619466 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund
New Reviewer

Help with order

I was supposed to receive an order through Uber eats.When I checked my phone it said that my delivery partner was picking up the food from the restaurant. If you minutes later Uber eats alerted me saying my order was canceled but when I called the restaurant and they said they didnt cancel my order. I believe my food was taken.
View full review
ID
#2619456 Review #2619456 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Loss
$89
Preferred solution
Deliver product or service ordered
New Reviewer

Bad Service

I waited 3 hours for my food then you canceled my order Very bad You need to issue me a credit for my inconvenience on my next order
View full review
1 comment
#2025049

You should go pick up your food next time or cook at home. Easy solution.

ID
#2619436 Review #2619436 is a subjective opinion of poster.
Cons
  • Food was never delivered
Loss
$100
Preferred solution
Credit on my next order
New Reviewer

My delivery extremely late and cold

My order kept delaying and delaying and delaying and delaying and it finally arrived more than two hours after it was placed and it was cold.
View full review
ID
#2619424 Review #2619424 is a subjective opinion of poster.
Pros
  • Special offers
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Diver damaged my property

Uber driver delivered food to my neighbor. As the driver was leaving he caused damage to my property. My neighbor submitted a claim and talked to someone and no one reached back out.
View full review
ID
#2619420 Review #2619420 is a subjective opinion of poster.
Loss
$150
Preferred solution
Compensation for my damaged property

Overcharge

Ordered food on 6/11. Charged twice for same meal. Contacted them at least 3 times through Help link on app. Received form letter each time and advising me I must be confused. Case closed without resolution. No telephone number to contact. Send me my money Uber! You owe me $30.21watch for

User's recommendation: Watch for duplicate charges.

View full review
ID
#2619415 Review #2619415 is a subjective opinion of poster.
Location
Georgetown, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pricing

I'm confused as to why when I tried to order a item for 9.10 at the check out this uber eats tried to charge me $25.54 tired to call someone all numbers not working

User's recommendation: CHECK YOU TOTAL BEFORE CHECKING OUT.

View full review
ID
#2619398 Review #2619398 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Dear Support, I noticed today that there are many of transaction made by ubereats on my credit card which i don't authorize, i didn't use ubereats at all. here is some of the transaction made on card :- 16/06/2021Uber Trip Help.uber.coUBER TRIP HELP.UBER.CO...
View full review
View full review
ID
#2619389 Review #2619389 is a subjective opinion of poster.
Loss
$350
Preferred solution
Full refund