Unclaimed
Ubereats
Reviews and Complaints
6.3M
CLAIMED LOSSES
38K
TOTAL REVIEWS
1.2M
PAGE VIEWS
167
ISSUES RESOLVED
Ubereats Reviews
Getting charges when I canceled Uber months ago.
I keep getting charges for monthly pass when I canceled this months ago. I can't even access my account anymore. When I call the customer service number, you go through all these options only to be told they arent providing phone services now. Okay so how in the flying bees am I suppose to request help if I cant access the account I no longer have ?????
ID
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Verified Reviewer New ReviewerHave not received my refund
Update by user Aug 11, 2021
I'm still waiting for my refund
Update by user Aug 11, 2021
There's been no solution to my problem
Original review posted by user Aug 11, 2021
Two Saturday's ago I ordered from an Italian restaurant on Uber eats. I've been using UberEATS for 4 years now and rarely do I ever have a serious problem. This time however I ordered $113 worth of food for me and my family ($93 plus $10 because I had assumed nothing would go wrong.) My Uber driver picked up the food, cancelled the order, took my food, refused to answer the restaurant when they tried to contact him because ofcourse they're notified when something like that happens. He went m.i.a and nobody could find him. I contacted Uber about it and they said I would get a refund. I waited a week and still don't have my money back. I contacted them about the situation again and they said I won't be charged, but my bank statement still clearly says that I'm missing the money from that day. So at this point I feel I should assume I'll never receive my compensation, I'll never get my refund because I've waited a while now and I still haven't gotten my money back. User's recommendation: Screen shot every notification you get, and screen shot the profile picture of every driver you get in case a situation like this occurs.
ID
Pros
- Get food delivery
Cons
- Fraudulent charge with no refund
- Long process to receive a refund
Loss
$113
Preferred solution
Full refund
Sent me an improper promotion
Worst experience with food service of any kind. Please do not contact me again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
User's recommendation: Horrible service.
ID
New Reviewer
Pissed and disappointed
Missing items Foreign object in food Bag delivered in a store shopping bag that wasn't from Burger King. The bag was left open on my porch in the rain.
User's recommendation: NO NEVER.
ID
Loss
$43
Preferred solution
Full refund
Need help with account
I can't log into my Uber eats account because I don't have the debit card information that I used that card is no longer available. Can I please get some help. I tried to call the toll free number and it said there was no help available in the line hung up exclamation
ID
Location
Mesa, Arizona
New Reviewer
Call disconnected
Thsi number is not working I have an issue wirh my order voucher not applied plesse check and fix the issue
ID
Location
Beaverton, Oregon
Sick of having problems
I have deleted my account I have had nothing but issue with u guys including with my orders from burrito boys
User's recommendation: Choose wisely.
ID
Location
Mississauga, Ontario
New Reviewer
To make sure payment on order canceled refunded money
Explanation above. Make sure receive money back for canceled order. Some please contact me to let me know.
ID
Loss
$22
Preferred solution
Full refund
New Reviewer
Payment Method
I have earned over $1,100 and I cannot establish a pay payment due to the fact that the app does not allow me to register my birthday
ID
Location
Orlando, Florida
New Reviewer
I got charged when i cancelled membership
I got charged 9.99 when I canceled membership I want refund please. I canceled it because I can not afford right now I need the 9.99 back
User's recommendation: Good.
ID
Pros
- Very convenient easy app to maneuver through
Cons
- Charged more then should have
Loss
$10
Preferred solution
Full refund
New Reviewer
Refund for my food
I order 4 items i only got 2 I just want my refund please . I want my money please this is unbelievable
ID
Loss
$20
Preferred solution
Full refund
New Reviewer
I was charged to much
I was told a different amount than what was actually charged. I would like an explanation as to why and I would like a refund of the difference.
User's recommendation: Customer service.
1 comment
ID
Pros
- Great timing on pickup
Cons
- Cancel subscription please
Preferred solution
Price reduction
New Reviewer
My food was cold and order not complete.did have my steak in it
They did put my steak in my quesadilla I'm very mad cuz I ordered a steak quesadilla and I didn't get it
User's recommendation: They need to give money back I resolved the issue.
ID
Loss
$28
Preferred solution
Full refund
New Reviewer
Wrong order
The driver dropped off my order and it was completely wrong. Not only that, but whoevers order it mightve been it was almost melted. Same name as mine but wrong order.
User's recommendation: Always check order before eating or drinking.
ID
Location
Riverside, California
Pros
- No phone you can call to reach anyone
Cons
- Customer service not available
Loss
$15
Preferred solution
Full refund
Didn't honor the coupon
Miss leading and false advertising of 30$ coupon for first order. Didnt honor that. Paid full price for the order.
ID
Location
Miami, Florida
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Ubereats
"I was told"... Did you get it in writing? I didn't think so....