Getting charges when I canceled Uber months ago.

I keep getting charges for monthly pass when I canceled this months ago. I can't even access my account anymore. When I call the customer service number, you go through all these options only to be told they arent providing phone services now. Okay so how in the flying bees am I suppose to request help if I cant access the account I no longer have ?????
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ID
#2763808 Review #2763808 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Have not received my refund

Ubereats - Have not received my refund
Ubereats - Have not received my refund
Ubereats - Have not received my refund
Ubereats - Have not received my refund
Update by user Aug 11, 2021

I'm still waiting for my refund

Update by user Aug 11, 2021

There's been no solution to my problem

Original review posted by user Aug 11, 2021
Two Saturday's ago I ordered from an Italian restaurant on Uber eats. I've been using UberEATS for 4 years now and rarely do I ever have a serious problem. This time however I ordered $113 worth of food for me and my family ($93 plus $10 because I had assumed nothing would go wrong.) My Uber driver picked up the food, cancelled the order, took my food, refused to answer the restaurant when they tried to contact him because ofcourse they're notified when something like that happens. He went m.i.a and nobody could find him. I contacted Uber about it and they said I would get a refund. I waited a week and still don't have my money back. I contacted them about the situation again and they said I won't be charged, but my bank statement still clearly says that I'm missing the money from that day. So at this point I feel I should assume I'll never receive my compensation, I'll never get my refund because I've waited a while now and I still haven't gotten my money back.

User's recommendation: Screen shot every notification you get, and screen shot the profile picture of every driver you get in case a situation like this occurs.

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ID
#2763797 Review #2763797 is a subjective opinion of poster.
Pros
  • Get food delivery
Cons
  • Fraudulent charge with no refund
  • Long process to receive a refund
Loss
$113
Preferred solution
Full refund

Sent me an improper promotion

Worst experience with food service of any kind. Please do not contact me again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Horrible service.

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ID
#2763785 Review #2763785 is a subjective opinion of poster.
New Reviewer

Pissed and disappointed

Ubereats - Pissed and disappointed
Ubereats - Pissed and disappointed
Missing items Foreign object in food Bag delivered in a store shopping bag that wasn't from Burger King. The bag was left open on my porch in the rain.

User's recommendation: NO NEVER.

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ID
#2763719 Review #2763719 is a subjective opinion of poster.
Loss
$43
Preferred solution
Full refund

Need help with account

I can't log into my Uber eats account because I don't have the debit card information that I used that card is no longer available. Can I please get some help. I tried to call the toll free number and it said there was no help available in the line hung up exclamation
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ID
#2763718 Review #2763718 is a subjective opinion of poster.
Location
Mesa, Arizona
New Reviewer

Call disconnected

Thsi number is not working I have an issue wirh my order voucher not applied plesse check and fix the issue
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ID
#2763714 Review #2763714 is a subjective opinion of poster.
Location
Beaverton, Oregon

Sick of having problems

I have deleted my account I have had nothing but issue with u guys including with my orders from burrito boys

User's recommendation: Choose wisely.

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ID
#2763689 Review #2763689 is a subjective opinion of poster.
Location
Mississauga, Ontario
New Reviewer

To make sure payment on order canceled refunded money

Explanation above. Make sure receive money back for canceled order. Some please contact me to let me know.
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ID
#2763616 Review #2763616 is a subjective opinion of poster.
Loss
$22
Preferred solution
Full refund
New Reviewer

Payment Method

I have earned over $1,100 and I cannot establish a pay payment due to the fact that the app does not allow me to register my birthday
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ID
#2763587 Review #2763587 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

I got charged when i cancelled membership

I got charged 9.99 when I canceled membership I want refund please. I canceled it because I can not afford right now I need the 9.99 back

User's recommendation: Good.

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ID
#2763552 Review #2763552 is a subjective opinion of poster.
Pros
  • Very convenient easy app to maneuver through
Cons
  • Charged more then should have
Loss
$10
Preferred solution
Full refund
New Reviewer

Refund for my food

I order 4 items i only got 2 I just want my refund please . I want my money please this is unbelievable
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ID
#2763521 Review #2763521 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

I was charged to much

I was told a different amount than what was actually charged. I would like an explanation as to why and I would like a refund of the difference.

User's recommendation: Customer service.

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1 comment
#2046149

"I was told"... Did you get it in writing? I didn't think so....

ID
#2763461 Review #2763461 is a subjective opinion of poster.
Pros
  • Great timing on pickup
Cons
  • Cancel subscription please
Preferred solution
Price reduction
New Reviewer

My food was cold and order not complete.did have my steak in it

Ubereats - My food was cold and order not complete.did have my steak in it
They did put my steak in my quesadilla I'm very mad cuz I ordered a steak quesadilla and I didn't get it

User's recommendation: They need to give money back I resolved the issue.

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ID
#2763383 Review #2763383 is a subjective opinion of poster.
Loss
$28
Preferred solution
Full refund
New Reviewer

Wrong order

The driver dropped off my order and it was completely wrong. Not only that, but whoevers order it mightve been it was almost melted. Same name as mine but wrong order.

User's recommendation: Always check order before eating or drinking.

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ID
#2763374 Review #2763374 is a subjective opinion of poster.
Location
Riverside, California
Pros
  • No phone you can call to reach anyone
Cons
  • Customer service not available
Loss
$15
Preferred solution
Full refund

Didn't honor the coupon

Miss leading and false advertising of 30$ coupon for first order. Didnt honor that. Paid full price for the order.
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ID
#2763373 Review #2763373 is a subjective opinion of poster.
Location
Miami, Florida