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1.9

We placed an order-$$ was taken INSTANTLY from my account.

First Driver reached restaurant only to call and tell me the order was never placed and not paid.

I called the restaurant who told me the Uber driver has to order and pay for it.

I called the first driver back and told him this only for him to tell me it did t work like that,

Driver then cancelled the request.

SO, I found a second restaurant that delivered and placed the order.

In the meantime, I went into app to try to reach ubereats to get my refund and cancel the order but the app wouldnt let me cancel.

To my surprise another driver accepted the Uber eats and in fact went to first restaurant and ordered and paid and ultimately delivered our food, at the EXACT same time as the second order.

So I received 2 food orders that cost me twice as much as I planned on spending, and was more food than we needed.

I would like a refund for the confusion, inconvenience

User's recommendation: Will not recommend at this time due to the incredible difficulty and confusion.

Monetary Loss: $30.

Preferred solution: Full refund.

Ubereats Pros: Cant reach customer service.

Ubereats Cons: Order was never placed or made and promo code never worked.

Location: Lafayette, New Jersey

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