Ubereats
Reviews and Complaints

I paid roughly $140 for a large meal from Red Robin. I noticed that our order was taking a little longer than I thought it was going to take. I saw that our driver had stopped on the way from Red Robin, and our estimated time of arrival had changed quite a bit - by approximately 10 or 15 minutes. I was a bit disappointed because I had hoped that with such a large order and tip, they would not stop on the way to us. I was concerned that the food would be cold. When the order arrived, I touched the food and right away, I could tell that it was, honestly, colder than I had anticipated. There was absolutely no warmth to it at all. I immediately contacted customer service because, from past experiences, I know how they are with their general lack of customer service. Especially if you don't contact them right away. I selected the option that it was in regard to my most recent order and the poor quality of the food due to it being cold, and they said they would get back to me.

After not receiving a response for a day or two, I contacted them again. I was told they'd already replied to me and that my issue had already been resolved. I didn't recall getting their response, let alone a resolution. So I selected a couple of different options in an attempt to speak with an actual representative. Once I got hold of one, I reiterated that I had contacted them right away after the order was delivered.

As per usual, when I contact them, they don't read anything that I write. They said that because I didn’t contact them within two days of the order, they can do nothing for me. That's what the first two people I spoke with said and I was expecting this response. I was becoming upset and even though I knew what to expect from them, I simply wanted them to read my messages before they responded. I couldn’t get anyone to read my message before responding. It honestly seemed like I was talking to a bot, but they wouldn't confirm or deny that. They just kept repeating the same scripted response. And, as I've learned before from past experiences, either they're coached or they're bots, or they don’t have supervisors. According to them, I can't speak with anyone higher up.

Their answer to everything is that there isn’t a resolution. 'Thank you for contacting us. Goodbye' - that’s how they try to resolve everything.

In addition, this is the second situation where I've had such an experience. The first one was with Dunn Brothers, where they charged me a cancellation fee and then charged me for the order that I canceled, which I did not receive. I had absolutely zero resolution from that situation as well and I lodged a complaint about that. I am tired of being treated in such a manner by Uber Eats' customer service representatives, if they are, in fact, actual representatives. Aside from this, I don't have many issues with Uber Eats - I think it's a great company as a whole. The drivers are great, they’re really fun people and they do a good job for the most part. The prices are a little high, but not quite as high as DoorDash. I would actually like to work for Uber Eats, especially in the customer service department because they could use a lot of help and I think I could really work with them to help them better serve customers.

Finally, I will attach proof of what happened below. There might be a few typos throughout this text; I apologize. It's late and this is taking so long because of how hard it is to explain things through written words. I am using voice to text, so I'm sure there are typos. I hope you can understand the situation for the most part.

I ordered on January 28, 2025 and the food made me violently ill. After I felt slightly better I reached out to UBEREATS for a peaceable resolution but was shut down and the supervisors made it seem it was my fault.

Told they wouldn't refund my order due to other concessions.

I even reached out on their Twitter page with no response.

I eventually reached out to the restaurant my order came from and left a review on their Google page.

I hope to hear back from them sooner than later

I'm extremely upset about this. And on top of that they took $13.99 out my account after l couldnt find a way to cancel Uber One.

In short I despise UberEATS to the utmost.

Driver did not check order. Three items missing.

Rude at drop off, smelled heavily of marriwana. I called to see if a bag was left in her car & she hung up on me. Theres ZERO customer support for wrong orders. The driver is supposed to check the order at pick up.

I guess she got the munchies & ate the rest of my order. meanwhile I scrambled to make my 83 year old mother something to eat.

I have been using Uber since it launched in SF Ive used Uber Eats for years as well. There are times when little things go wrong & pass as bygones.

This was absolutely unacceptable. & $2.48 refund is an insult.

The worst part I cant contact anyone to correct it.