Show reviews that mention
order food refund driver eats money account service card delivery
Filter review
New Reviewer

Issue with Canceled order

Im highly upset as my order was canceled and not left at my front door as instructed. When submitting my order, I selected leave at front door because I knew I may not be available at the exact time of delivery. Because I missed the delivery person and their call they canceled my order. I even called the missed call number back and was unable to get connected to a person. However more upsettingly they did not leave my order at the door as instructed. I am requesting a full refund for my order $21.04 to Dae Nelson, email Danette.t.nelson@***.com.

User's recommendation: Do not use Uber Eats.

View full review
ID
#2621540 Review #2621540 is a subjective opinion of poster.
Pros
  • Help me
Cons
  • Do not do as they say they will do
Loss
$21
Preferred solution
Full refund
New Reviewer

There constantly taking money off my card

Everytime I order Uber eats they take the money off my card then a few days later they take it again why is it doing that and how can I get my money back
View full review
ID
#2621529 Review #2621529 is a subjective opinion of poster.
Service
Ubereats Customer Care
Loss
$15
Preferred solution
Full refund
New Reviewer

Delivery Stolen

*** never delivered the food and never answered the phone. All I want is a name. I tried to dial the 800 number and "we're not answering phone" at this time" I never used Uber for transportation, and I'll never attempt to use this trash again.

User's recommendation: Make No Attempt.

View full review
ID
#2621493 Review #2621493 is a subjective opinion of poster.
Location
Atlanta, Georgia

Disappointed

food delivered to wrong house. had to go to every door looking for my order. when i found it, it had melted
View full review
ID
#2621480 Review #2621480 is a subjective opinion of poster.
Loss
$8
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I did not receive an item I paid for

I requested a refund for a. Item I ordered and did not receive. I was told on the urber rats app that because of multiple requests I would not be receiving an refund. This is fraud I paid for something I did not receive. I will be cancelling your app. Extremely disappointed
View full review
ID
#2621474 Review #2621474 is a subjective opinion of poster.
Service
Ubereats Customer Care
Loss
$4
Preferred solution
Full refund
New Reviewer

Never received my order

My order never came I am highly pissed of $56.00 dollars down the drain. The stupid *** delivery person obviously cant read my address and apartment is correct I want my money back

User's recommendation: Don’t use Uber eats.

View full review
ID
#2621473 Review #2621473 is a subjective opinion of poster.
Loss
$58
Preferred solution
Full refund
New Reviewer

Delivery fees

Screen shows one delivery fee but when I add items to my cart and go to checkout there is a higher delivery fee
View full review
ID
#2621472 Review #2621472 is a subjective opinion of poster.
Cons
  • High fees
Preferred solution
Let the company propose a solution
New Reviewer

Money issue

My card is being used on uber eats but I didnt order anything. This is like the 3rd time this has happened! Please contact me about this issue ASAP
View full review
ID
#2621470 Review #2621470 is a subjective opinion of poster.
Loss
$43
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charges to my card I didn’t make

Had charges to my card and I dont have Uber eats or have I ever used Uber eatsAngryAngryaaaaAasaaaaaaaassssssss

User's recommendation: Watch your card for charges.

View full review
ID
#2621453 Review #2621453 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund
New Reviewer

Refund request

Bad customer service. No one answered the phone and no one was able to resolve my problem. It would be nice to speak with someone.
View full review
ID
#2621450 Review #2621450 is a subjective opinion of poster.
Location
Katonah, New York
Loss
$20
Preferred solution
Full refund
New Reviewer

Free trial not working

I did a free trial for delivery and it is not working???????????????????????????????????????????????
View full review
ID
#2621409 Review #2621409 is a subjective opinion of poster.

Order sent to my hoise

I was merely trying to fond out the correct place a delivery should go to on Benjamin Drive in Reynoldsburg, OH (43068). Instead I have been inconvenienced by your lack of customer service. The help app for the topoc was useless and your 800#...why bother to have one when you are immediately told no one is available?
View full review
ID
#2621404 Review #2621404 is a subjective opinion of poster.
Location
Reynoldsburg, Ohio
New Reviewer

Excellent customer support

I placed an order. My delivery driver gave my order to the house before me and gave me their order. I told him that I ordered Panda Express and he said he wasnt paying attention and that he remembered the address and would go back to get my food. With everything going on I didnt want the food if it was already in someone elses house. I called customer service. I cant remember the name of the lady who took my call but she was above and beyond and did an excellent job.
View full review
ID
#2621403 Review #2621403 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Wrong location was sent to a driver

The driver delivered my food to a wrong location. He said system told me I'm at a Mexican restaurant, but I am staying at a hotel. I think this is a system error.
View full review
ID
#2621315 Review #2621315 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Order never received and no refund offered

Im an immobile hospital patient , who decided to order through Uber eats only, for the food to not be revived and or delivered . Even after contacting the driver and giving specific instructions , driver left with food and marked order as completed . I contacted Uber eats and they denied me of a refund of $37.01 .
View full review
ID
#2621271 Review #2621271 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Unreliable
Cons
  • Customer service
  • Unreliable
  • Customer refund policy
Loss
$37
Preferred solution
Full refund