Ubereats
Reviews and Complaints

They left my boxer Pizza outside on the banister next to the bush not even the portraits of stuff and they left it right there with all the bugs are at I've never had a driver do that before never they usually call or I look at my phone and say arriving now I went outside to my front door two times and arriving now no one didn't show up came back and got my phone went back out there waited looked outside someone told me look outside they don't accept my pizza on the banister by bushes and I took a picture of it I'm a highly pissed customer and I want to refund but you guys make it real hard to contact someone with something is bad but when it's good it's easy and they give time for people to say why didn't you contact earlier

good evening UberEATS. I am very, very disappointed with Uber Eats.

I ordered one jalapeno fries and one Streetwise Two with fries, and then my bill came. I was supposed to pay R113.06. I never remember ordering a Coke, but it was added to my bill, and my bill came to R139.60. I asked the delivery guy how he could add something that I didn't order because I never ordered the Coke.

Anyways, I paid the amount that Uber claimed I was supposed to pay. On top of that, I tipped the delivery guy. I paid R200, and after paying the delivery guy, he had the guts to cancel the order. So if the order is canceled, according to Uber, they will think that I didn't receive the order.

Now I ordered something and then I didn't get it, so I was wasting Uber's time, so Uber would charge me. Now I look at my receipt; Uber says that the delivery guy canceled the order. I have the order with me. The order number is 79A24.

My order was checked by Mbali, and the number of bags is one. So how can Uber claim that I never got my food? I got the food, and I paid an extra amount for a Coke that I did not even order. And your delivery guy says that he didn't deliver the food.

I have the food with me, and I'm not going to eat this food. I am tired of Uber. I want this food to be collected tomorrow morning. I want my money back, along with the money that I tipped the delivery guy, who claimed his name is Josh.

I will send you the number plate of his motorcycle. The delivery guy by the name of Josh was operating a motorcycle, and here is the number plate of the delivery guy, so it's clear that Josh is a pathological liar. Why is this guy lying about me? Why?

I won't eat this food. I won't open this food even tomorrow. I want Uber to come and fetch their food, and they must bring back my money, along with the tip that I gave to the motorcycle delivery guy. I want it in cash, not on the app, but cash because I paid in cash.

The delivery guy had the guts, right after I received the order and tipped him, to go ahead and cancel the order. Why would he do that? Why is he doing that? I'm very, very, very, very, very, very, very, very, very, very, very, very, very disappointed in you guys as Uber.

You are not doing anything to better your service. My ratings are five stars, but yet I'm not happy with your service. Sometimes you bring food that is dry, and I have to pay with my money that I work hard for, and you even put things that we didn't even order, and I have to pay for something that I didn't order using my money. You are not thinking for your customers; you are not thinking about your customers.

What you are doing is wrong, and I'm done with you people. I am literally done with you. This thing that you're doing is very, very wrong. Even the delivery guy, he didn't have a motorcycle license, he didn't have his traffic registration, and he didn't have his disc on the motorcycle.

Please, tomorrow send someone to come and fetch this food and bring my money in cash, please, because I won't allow myself to be treated like this. This is so wrong on so many levels. I am being undermined; I am not being appreciated as a customer. This is undermining, and I'm not going to be disrespected like this.

So please do me this favor: make sure tomorrow you tell whoever is responsible to come and take this food because I promise you I won't open this food. I won't eat it. They must come and fetch this food and bring back my money in cash. Don't send money to my Uber app because after the food has been taken, I am going to delete this app.

I am done. Thank you for the service that's not even 100%. I have heard so many complaints about you people, but I decided to turn a blind eye. But after today, after tonight, I am done with you and your delivery people.

You don't appreciate customers with five stars. I feel that I am being undermined; I don't feel appreciated.

So I will take my money elsewhere, where I will be appreciated. Thank you.

My entire order was wrong just now and you credited me $12 only seven of which was mine. I want the rest of my God damn money back so I can buy something to eat from somewhere else and I'm through using Uber eats. That was a 30 something dollar order and now they're going to give me a refund of seven *** dollars when I didn't receive any of the food I ordered are you kidding me I receive two boxes of *** raggedy *** tortilla chips that are so hard you can't eat them and I received the box that had some lettuce and tomatoes and greasy *** meat in it and that's it and there was Grease sitting on top of the *** box I want all my money back now

Do I cancelled my order after I saw how long it would take the supposed delivery driver to deliver my order from KFC on Taylor Street. It took Saniyah 30 minutes to get to KFC where she told them to cook my food fresh because she was on an actual bicycle and not a vehicle.

After waiting on the food to be recooked, it would have taken her another 31 minutes or longer to get to me. I explained this in Uber Eats chat with Karen and Carmen, and there was no resolution, not even a refund. They kept the entire $33 and no food, not even an exchange in delivery people.

No understanding at all; we don't want stale or dried-out chicken and potato wedges, which it would have been by Saniyah delivering it! I ordered the food at 6 PM or a little afterwards, like 6:05 PM.