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Good evening,

This afternoon my Fiancé ordered two burritos from the Midlothian Turnpike Ste A Chipotle. When the notification told her it was delivered, she went outside to look for it.

When she couldn't find it anywhere, she went on to calling the deliverer, Troy. When Troy answered, she kindly explained who she was and the situation, asking where he left it in case she was overlooking it. The response she got back was RIDICULOUSLY RUDE! The man started to curse her out and continue to be ugly and disrespectful.

He went on to say he just delivered for somebody else and was currently on a different delivery. This experience was so rough for her, she is scared to even order again from you all.

Not only did she get her order take most likely, but when she tried to locate it, she got berated! This is unacceptable, and we won't be using your services until something changes, which is a shame because we order from you like 5 times a week each.

User's recommendation: Use Grubhub or Doordash.

Monetary Loss: $3.

Preferred solution: Let the company propose a solution.

Ubereats Cons: Never show up with food, Over half of food was missing and no, Wont give me a refund never received food, Restaurant gave my food to someone and i got nothing.

Location: South Crenshaw Avenue, Richmond, VA 23221

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