Ubereats Phone Numbers and Emails

Toll-Free Number:

  • (800) 253-9377

Customer Service:

  • +8 223 404 0003

Ubereats Emails:

Customer Service
Legal
Privacy Inquiries

Ubereats Contact Information

Ubereats Website:

Ubereats Help Center:

Corporate Office Address:

Uber Technologies, Inc.
1455 Market Street
San Francisco, California 94103
United States
Edit Business Info

How to contact UberEats?

Contact Uber Eats Customer Service Via Phone

When you make a call, be sure to prepare the details of your order. You’ll be asked to provide the order number, the amount, the date, time, and location as well as any messages or confirmations you have received.

The main Uber Eats phone number is (800) 253-6882. This number is used by customers to call Uber Eats support if they need to make a quick change to their order, or if there is a problem.

Having a phone number available, however, doesn’t guarantee success with customer service. If you don’t succeed with the above Uber Eats phone number, you can also contact the company via the service phone number at (800) 253-9377 or (913) 442-8075.

Before contacting Ubereats customer service department via phone, please, make sure you have an Uber Eats account and find a 10-digit phone number associated with the account.
After dialing (800) 253-9377 you will hear:
“Thanks for contacting Uber Eats support.
Please enter the 10-digit phone number associated with your Uber account followed by the pound key.
Please contact our support center through the help section of your app.”

Contact Uber Eats Customer Service Via Social Networks

Uber Eats help center has social networks like Twitter or Facebook. The company routinely tweets specials and information via Uber Eats Twitter and also announces the same promotions and offers via Facebook. So, you can use Twitter and Facebook feeds as a way to contact the Uber Eats customer service.

This form of Uber Eats contact is very public, which can lead to faster results by the company. It turns out that the social media accounts are monitored by Uber Eats support.

To contact Uber Eats customer service on Twitter, you can visit their page at @UberEats or tag them in your post. If you prefer Facebook, you can find the Uber Eats social page in the search and follow it.

Contact Uber Eats Customer Service Via Email

You can send an Uber Eats customer service email through the company’s help pages. If you visit the page for an Uber Eats complaint that is unrelated to the help menu selections, there is a more generic online form that you can use to submit a complaint to the company.

More information

Ubereats Rating Based on 18.5K Reviews

Rating details

1.5
more details
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Ubereats Customer Service Calls

250K TOTAL
CALLS
02:32 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ubereats Customer Service?

Shipping and Delivery Question:

  • “Order wasn't delivered”
  • “Order delivered to wrong address”
  • “Ordered never arrived”

Product/ Service Question:

  • “Promo not working”
  • “Food hazzard”
  • “Diver is not picking up my food”

Payments and Charges Question:

  • “Issue with payment”
  • “Discount code”
  • “9.95 charge”

Activation/ Cancellation Question:

  • “Cancel & order”
  • “Cancel ubereats pass and need a refund”
  • “Store is closed need to cancel order”

Refund Question:

  • “I'm expecting to refunds I want to make sure that I get it”
  • “Refund”
  • “Refund of food order”

Account Question:

  • “I want to use my uber eats of $35 balance on the gift card”
  • “Account”
  • “Credit not on my account as told it was”

Request for Information Question:

  • “To confirm the promotional offer”
  • “Questions about being partners”
  • “Need help with delivery”

Cards Question:

  • “Gift card issie”
  • “Wrong credit card used for order”
  • “Giftcard”

Staff Question:

  • “Got rude delivery driver”
  • “*** service”
  • “Talk to customer service”

Website/ Application Question:

  • “Application Info”
  • “Site won’t work”
  • “Your website and system sucks”

Return/ Replace Question:

  • “Won't let me change address”
  • “Changing uber account on my phone number”
  • “Returning food”

Employment Question:

  • “Job application”
  • “I am applying for a job. Have questions”
  • “Job”

Other Question:

  • “To change promotions”
  • “My order is cold an not on time”
  • “Dissatisfied customer”

About

Ubereats Delivery Policy
To read more: https://www.ubereats.com//uber.com/drive/delivery/
Ubereats Terms of Service
To read more: https://www.ubereats.com//www.uber.com/legal/terms
Ubereats Privacy Policy
To read more: https://www.ubereats.com//www.uber.com/legal/privacy/users/
Ubereats FAQ
Download the app and add The Customer's delivery address. Choose from the full menu of The Client's city’s best restaurants. The extra fee ensures reliability. Sometimes there are more orders in a certain area than delivery partners who are able to deliver them. Booking fees are the standard fee that The Customer pay for using Company's service. This additional fee will only appear if Uber Eats is busy in that particular area. Pricing is dynamic and is calculated by taking into account how many people want to use the service and how many delivery partners are on the road in a certain area. No, not at all. The extra fee will only appear when Uber Eats is busy in certain areas, and will go away when the amount of orders balances with the number of delivery partners. Fees for busy areas are dynamic so they may come and go depending on the availability of delivery partners in a specific area and demand for Uber Eats in that same area.
To read more: https://about.ubereats.com/faq
Top Ubereats Services

Customer Care, Delivery Service, Vehicle Driver

Top Ubereats Products

Account, Mobile Application, Subscription

Ubereats Pros and Cons

Pros: Convenient, No pros, Delivery, Convenience, No customer service

Cons: Customer service, Difficult to reach customer service, No customer service, Unreliable, Very difficult to contact customer service

Related Companies

Uber, Postmates

Ubereats reviews and complaints

Ubereats is ranked 97 out of 325 in Food Delivery category

Area Served

USA, Canada, UK, Worldwide, Other, Australia

Payment Methods

VISAMasterCardAmerican ExpressPayPalDiscover

Edit Description

Compare Ubereats To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

DOORDASH
24957 reviews
1.8
Grubhub
3120 reviews
1.6
Postmates
10740 reviews
1.4
Write a review
Do you have something to say about Ubereats? What happened? What can we help you with?
Submit review Don't show this popup