Ubereats Phone Numbers and Emails

Toll-Free Number:

  • (800) 253-9377

Customer Service:

  • (800) 253-9377
  • +8 223 404 0003

Ubereats Emails:

Customer Service
Legal
Privacy Inquiries

Ubereats Contact Information

Ubereats Website:

Ubereats Online Chat:

Corporate Office Address:

Uber Technologies, Inc.
1455 Market Street
San Francisco, California 94103
United States
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How to contact UberEats?

Contact Uber Eats Customer Service Via Phone

When you make a call, be sure to prepare the details of your order. You’ll be asked to provide the order number, the amount, the date, time, and location as well as any messages or confirmations you have received.

The main Uber Eats phone number is (800) 253-6882. This number is used by customers to call Uber Eats support if they need to make a quick change to their order, or if there is a problem.

Having a phone number available, however, doesn’t guarantee success with customer service. If you don’t succeed with the above Uber Eats phone number, you can also contact the company via the service phone number at (800) 253-9377 or (913) 442-8075.

Before contacting Ubereats customer service department via phone, please, make sure you have an Uber Eats account and find a 10-digit phone number associated with the account.
After dialing (800) 253-9377 you will hear:
“Thanks for contacting Uber Eats support.
Please enter the 10-digit phone number associated with your Uber account followed by the pound key.
Please contact our support center through the help section of your app.”

Contact Uber Eats Customer Service Via Social Networks

Uber Eats help center has social networks like Twitter or Facebook. The company routinely tweets specials and information via Uber Eats Twitter and also announces the same promotions and offers via Facebook. So, you can use Twitter and Facebook feeds as a way to contact the Uber Eats customer service.

This form of Uber Eats contact is very public, which can lead to faster results by the company. It turns out that the social media accounts are monitored by Uber Eats support.

To contact Uber Eats customer service on Twitter, you can visit their page at @UberEats or tag them in your post. If you prefer Facebook, you can find the Uber Eats social page in the search and follow it.

Contact Uber Eats Customer Service Via Email

You can send an Uber Eats customer service email through the company’s help pages. If you visit the page for an Uber Eats complaint that is unrelated to the help menu selections, there is a more generic online form that you can use to submit a complaint to the company.

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More information

Ubereats Rating Based on 15.8K Reviews

Rating details

1.5
more details
Customer service
Reliability
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Ubereats Customer Service Calls

200K TOTAL
CALLS
01:02 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ubereats Customer Service?

Shipping and Delivery Question:

  • “Received wrong order,”
  • “I got wrong order”
  • “Delivery didn't come”

Product/ Service Question:

  • “Food issue”
  • “I cant locate my driver or find my food”
  • “Food didn't show up at apar”

Payments and Charges Question:

  • “Double charge”
  • “Unauthorized charge”
  • “2 orders were charged but never came”

Activation/ Cancellation Question:

  • “Cancel order immediately”
  • “I cancel by mistake and driver asked payment i did pay but the still chager me”
  • “Order not picked up. Would like to cancel.”

Refund Question:

  • “Incorrect refund”
  • “Refund”
  • “Refund needed”

Account Question:

  • “My account”
  • “Sign up new account”
  • “My account was charge and i didn't aproved”

Request for Information Question:

  • “Questions about menu items”
  • “I have questions”
  • “Need help getting into account”

Cards Question:

  • “Need ti correct sn email address for an e-gift card delivery.”
  • “Gift card”
  • “False Uber eats order on my card”

Staff Question:

  • “Customer service”
  • “I need customer service”
  • “Rude service”

Website/ Application Question:

  • “App not working”
  • “Uber eats driver application”
  • “On web site it say I already have an account”

Return/ Replace Question:

  • “Please return my money!”
  • “Miscommunication, and returning meal money back to you”
  • “Tablet return label”

Employment Question:

  • “Background check/ employment”
  • “I need 1099 tax form from uber”
  • “Not getting full wages that are told to me when I accept delivery”

Other Question:

  • “I did not sign up for Uber eats pass”
  • “I can't instant cashout”
  • “My order is meesed up”

About

Ubereats Delivery Policy
To read more: https://www.ubereats.com//uber.com/drive/delivery/
Ubereats Terms of Service
To read more: https://www.ubereats.com//www.uber.com/legal/terms
Ubereats Privacy Policy
To read more: https://www.ubereats.com//www.uber.com/legal/privacy/users/
Ubereats FAQ
Download the app and add The Customer's delivery address. Choose from the full menu of The Client's city’s best restaurants. The extra fee ensures reliability. Sometimes there are more orders in a certain area than delivery partners who are able to deliver them. Booking fees are the standard fee that The Customer pay for using Company's service. This additional fee will only appear if Uber Eats is busy in that particular area. Pricing is dynamic and is calculated by taking into account how many people want to use the service and how many delivery partners are on the road in a certain area. No, not at all. The extra fee will only appear when Uber Eats is busy in certain areas, and will go away when the amount of orders balances with the number of delivery partners. Fees for busy areas are dynamic so they may come and go depending on the availability of delivery partners in a specific area and demand for Uber Eats in that same area.
To read more: https://about.ubereats.com/faq
Top Ubereats Services

Customer Care, Delivery Service, Vehicle Driver

Top Ubereats Products

Account, Mobile Application, Subscription

Ubereats Pros and Cons

Pros: Convenient, No pros, Delivery, No customer service, Convenience

Cons: Customer service, Difficult to reach customer service, No customer service, Unreliable, Very difficult to contact customer service

Related Companies

Uber, Postmates

Ubereats reviews and complaints

Ubereats is ranked 87 out of 346 in Food Delivery category

Area Served

USA, Canada, UK, Worldwide, Other, Australia

Payment Methods

VISAMasterCardAmerican ExpressPayPalDiscover

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