Ubereats Phone Numbers and Emails

Toll-Free Number:

  • (800) 253-9377

Customer Service:

  • (800) 253-9377
  • +8 223 404 0003

Ubereats Emails:

Customer Service
Legal
Privacy Inquiries

Issues fixed by Ubereats

Issue

Refund money

Resolution

«Company fixed the issue and I have been provided with apology. But I would also want my refund or a free order remade cus I payed way to much money for this.»

by Artavia Gdu
Issue

Order taking far too long

Resolution

«Company fixed the issue and I have been provided with full refund. Uber canceled the order, as they were unable to fulfill the request, possibly because they weren't able to get a courier to the location in the time frame of the scheduled appointment..»

by Sohaib Tgu

Ubereats Contact Information

Ubereats Website:

Ubereats Online Chat:

Corporate Office Address:

Uber Technologies, Inc.
1455 Market Street
San Francisco, California 94103
United States

Other Info (opening hours):

How to contact Ubereats

Please make sure you have an Ubereats account. Before contacting Ubereats via phone find a 10-digit phone number associated with the account.

Dial (800) 253-9377 to cintact Ubereats customer service department.

Thanks for contacting Ubereats support.

Please enter the 10-digit phone number associated with your Uber account followed by the pound key.

Please contact our support center through the help section of your app.

Edit Business Info

How to contact UberEats?

How Can I Contact Uber Eats Customer Service Via Phone?

When you make a call, be sure to prepare the details of your order. You’ll be asked to provide the order number, the amount, the date, time, and location as well as any messages or confirmations you have received.

The main Uber Eats phone number is (800) 253-6882. This number is used by customers to call Uber Eats support if they need to make a quick change to their order, or if there is a problem.

Having a phone number available, however, doesn’t guarantee success with customer service. If you don’t succeed with the above Uber Eats phone number, you can also contact the company via the service phone number at (800) 253-9377 or (913) 442-8075.

How Can I Contact Uber Eats Customer Service Via Social Networks?

Uber Eats help center has social networks like Twitter or Facebook. The company routinely tweets specials and information via Uber Eats Twitter and also announces the same promotions and offers via Facebook. So, you can use Twitter and Facebook feeds as a way to contact the Uber Eats customer service.

This form of Uber Eats contact is very public, which can lead to faster results by the company. It turns out that the social media accounts are monitored by Uber Eats support.

To contact Uber Eats customer service on Twitter, you can visit their page at @UberEats or tag them in your post. If you prefer Facebook, you can find the Uber Eats social page in the search and follow it.

How Can I Contact Uber Eats Customer Service Via Email?

You can send an Uber Eats customer service email through the company’s help pages. If you visit the page for an Uber Eats complaint that is unrelated to the help menu selections, there is a more generic online form that you can use to submit a complaint to the company.

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More information

Ubereats Rating Based on 9.7K Reviews

Rating details

1.5
more details
Customer service
Reliability
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Ubereats Customer Service Calls

110K TOTAL
CALLS
00:45 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ubereats Customer Service?

Shipping and Delivery Question:

  • “I didn't get the right item I ordered”
  • “Order not delivered”
  • “Wrong order want refund”

Product/ Service Question:

  • “Food took over an hour and was cold”
  • “No driver for food pickup”
  • “My food”

Payments and Charges Question:

  • “Payments”
  • “Being charged for nonexistent order”
  • “Reimbursement for the extra trip that restaurant has caused me”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Issue with my order from last night, why was it canceled?”
  • “Order was cancelled”

Refund Question:

  • “Order was made wrong. Want a refund.”
  • “Refund”
  • “Refund request”

Account Question:

  • “Account is no longer available”
  • “Why is my account on hold”
  • “Uber eats account hacked”

Cards Question:

  • “Took Money From Card”
  • “Took money off my card”
  • “To block my debt card use on other account”

Request for Information Question:

  • “Question about $”
  • “Question about gift card”
  • “About my order”

Staff Question:

  • “Unhappy with service”
  • “Bad service and missing food”
  • “Poor service”

Website/ Application Question:

  • “Order that I received at the correct time and the application said is delay”
  • “Uber eats does not have our correct menu nor do we want to be on the site”
  • “App”

Return/ Replace Question:

  • “Change”
  • “Time keeps changing”
  • “Change address”

Employment Question:

  • “Applying for job”
  • “I am applying for a job. Have questions”
  • “I am a driver and have been on hold for 3 hours. Assist me please! This is my job!!!”

Other Question:

  • “Dalivery issues”
  • “Problem with order”
  • “You suck”

About

Ubereats Delivery Policy
To read more: https://www.ubereats.com//uber.com/drive/delivery/
Ubereats Terms of Service
To read more: https://www.ubereats.com//www.uber.com/legal/terms
Ubereats Privacy Policy
To read more: https://www.ubereats.com//www.uber.com/legal/privacy/users/
Ubereats FAQ
Download the app and add The Customer's delivery address. Choose from the full menu of The Client's city’s best restaurants. The extra fee ensures reliability. Sometimes there are more orders in a certain area than delivery partners who are able to deliver them. Booking fees are the standard fee that The Customer pay for using Company's service. This additional fee will only appear if Uber Eats is busy in that particular area. Pricing is dynamic and is calculated by taking into account how many people want to use the service and how many delivery partners are on the road in a certain area. No, not at all. The extra fee will only appear when Uber Eats is busy in certain areas, and will go away when the amount of orders balances with the number of delivery partners. Fees for busy areas are dynamic so they may come and go depending on the availability of delivery partners in a specific area and demand for Uber Eats in that same area.
To read more: https://about.ubereats.com/faq
Top Ubereats Services

Customer Care, Delivery Service, Vehicle Driver

Top Ubereats Products

Account, Mobile Application, Subscription

Ubereats Pros and Cons

Pros: No pros, Delivery, No customer service, Get my money back, Convenient

Cons: Customer service, Difficult to reach customer service, No help or assistance, Customer support nonexistant, Lack of customer service

Related Companies

Uber, Postmates

Ubereats reviews and complaints

Ubereats is ranked 79 out of 335 in Food Delivery category

Area Served

USA, Canada, UK, Worldwide, Other, Australia

Payment Methods

VISAMasterCardAmerican ExpressPayPalDiscover

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