Ubereats Phone Numbers and Emails

Toll-Free Number:

  • (800) 253-9377

Customer Service:

  • +8 223 404 0003

Ubereats Emails:

Customer Service
Legal
Privacy Inquiries

Ubereats Contact Information

Ubereats Website:

Ubereats Help Center:

Corporate Office Address:

Uber Technologies, Inc.
1455 Market Street
San Francisco, California 94103
United States

Customer Service Rating and Reviews

1.4 / 5
Bad
Pissedconsumer3997174
We did notnget our food because the uber eats canceled our order
1.0

The Pissed Consumer review? WTF is that. What a slap in the face to customers who truly have an issue. I will never use the app again. The driver who picked our food up told us that your company ...

Pissedconsumer3977689
Wrong order
1.3

Uber Eats sucks! Have had this issue multiple times with them. We ordered Indian food and waited two hours. Once it was delivered and we get it inside, it was from a Mexican restaurant. We tried ...

How to contact UberEats?

Most Popular Number:

(800) 253-9377
  • Total calls: 261 597
  • Issues resolved: 5 626
  • Last call: Sep 24, 2022

Contact Uber Eats Customer Service Via Phone

When you make a call, be sure to prepare the details of your order. You’ll be asked to provide the order number, the amount, the date, time, and location as well as any messages or confirmations you have received.

The main Uber Eats phone number is (800) 253-6882. This number is used by customers to call Uber Eats support if they need to make a quick change to their order, or if there is a problem.

Having a phone number available, however, doesn’t guarantee success with customer service. If you don’t succeed with the above Uber Eats phone number, you can also contact the company via the service phone number at (800) 253-9377 or (913) 442-8075.

Contact Uber Eats Customer Support Via Social Networks

Uber Eats help center has social networks like Twitter or Facebook. The company routinely tweets specials and information via Uber Eats Twitter and also announces the same promotions and offers via Facebook. So, you can use Twitter and Facebook feeds as a way to contact the Uber Eats customer service.

This form of Uber Eats contact is very public, which can lead to faster results by the company. It turns out that the social media accounts are monitored by Uber Eats support.

To contact Uber Eats customer service on Twitter, you can visit their page at @UberEats or tag them in your post. If you prefer Facebook, you can find the Uber Eats social page in the search and follow it.

Contact Uber Eats Customer Service Via Email

You can send an Uber Eats customer service email through the company’s help pages. If you visit the page for an Uber Eats complaint that is unrelated to the help menu selections, there is a more generic online form that you can use to submit a complaint to the company.

Summary of Ubereats Customer Service Calls

270K TOTAL
CALLS
02:45 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ubereats Customer Service?

Shipping and Delivery Question:

  • “Delivery issue”
  • “My order never arrived and I was charged”
  • “Your delivery person walked right inside my Apartment!!!! And I am not *** pleased at all!!!”

Product/ Service Question:

  • “My food never arrived”
  • “Food”
  • “Food missing from order and want replacement or refund”

Payments and Charges Question:

  • “Over charged”
  • “Overcharged”
  • “Billing issue”

Activation/ Cancellation Question:

  • “Cancel my ordet”
  • “Order was not ready when the app said it was and want to cancel”
  • “Cancelled order and refund”

Refund Question:

  • “I need a refund. 87.49”
  • “A refund on Popeye's Chicken I canceled the order cuz they was closed”
  • “Refund issue”

Account Question:

  • “To clear my outstanding balance”
  • “Help with account”
  • “Disabled account”

Request for Information Question:

  • “Order question”
  • “Ask a question”
  • “I need to talk with someone about my order, that I have not received.”

Cards Question:

  • “Credit to my card for missing items”
  • “Gift card”
  • “An order was placed with my card but it's not me”

Staff Question:

  • “Your service is less than even poor.. please please credit the amount to my account.”
  • “Customer service issue”
  • “Customer service representative”

Website/ Application Question:

  • “Because im trying to place an order but your website is putting it throw”
  • “App”
  • “The website says my account is blocked”

Return/ Replace Question:

  • “Returns”
  • “Change address on delivery”
  • “Replace order”

Employment Question:

  • “Trying to apply for your job”
  • “Employment”
  • “Background check/ employment”

Other Question:

  • “Cant order”
  • “Order not started??”
  • “Money loss”

About

Ubereats Delivery Policy
To read more: https://www.ubereats.com//uber.com/drive/delivery/
Ubereats Terms of Service
To read more: https://www.ubereats.com//www.uber.com/legal/terms
Ubereats Privacy Policy
To read more: https://www.ubereats.com//www.uber.com/legal/privacy/users/
Ubereats FAQ
Download the app and add The Customer's delivery address. Choose from the full menu of The Client's city’s best restaurants. The extra fee ensures reliability. Sometimes there are more orders in a certain area than delivery partners who are able to deliver them. Booking fees are the standard fee that The Customer pay for using Company's service. This additional fee will only appear if Uber Eats is busy in that particular area. Pricing is dynamic and is calculated by taking into account how many people want to use the service and how many delivery partners are on the road in a certain area. No, not at all. The extra fee will only appear when Uber Eats is busy in certain areas, and will go away when the amount of orders balances with the number of delivery partners. Fees for busy areas are dynamic so they may come and go depending on the availability of delivery partners in a specific area and demand for Uber Eats in that same area.
To read more: https://about.ubereats.com/faq
Top Ubereats Services

Customer Care, Delivery Service, Vehicle Driver

Top Ubereats Products

Account, Mobile Application, Subscription

Ubereats Pros and Cons

Pros: Convenient, No pros, Convenience, Delivery, No customer service

Cons: Customer service, Difficult to reach customer service, No customer service, Unreliable, No customer support

Related Companies

Uber, Postmates

Ubereats reviews and complaints

Ubereats is ranked 99 out of 320 in Food Delivery category

Area Served

USA, Canada, UK, Worldwide, Other, Australia, Asia, Europe

Payment Methods

VISAMasterCardAmerican ExpressPayPalDiscover

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