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Update by user Oct 26, 2021

After I got talked to the restaurant I got the phone number that was provided to me it ended up being the actual Uber driver who calls in the order which now allows him time the festival to do whatever he needs to do and we're left waiting thinking it would already be done through some location from a corporate standpoint instead of the actual Uber driver itself. I contact the Uber the phone number which is the Uber driver and he admitted that he called in the order.

I asked him why it took from the minute I paid for the order took 40 minutes for the order to go to be placed at the restaurant by him I was then told that I will have no problem the food will be hot and I said that's not the point I should have the food already at the time that it was estimated he stated that he had to wait because the food wasn't ready after I already verified with the restaurant that the food has been sitting there during that time. I was assured not to worry the food will be hot and I'm like that's not the problem the problem is I placed an order that I now had to wait 40 minutes plus well actually over an hour because but a time he drives from his location to the restaurant to me it's going to be well over an hour before it's all said and done

Original review updated by user Oct 26, 2021

Waiting for over 90 minutes to get my order and from what I can see where it's tracked the person is sitting at the same spot for well over 40 minutes went to contact Uber eats and it after making the phone call there's nothing that could be done because they didn't even bother to even pick up the phone went to an automatic system that said we can't help you at this time and disconnected. I then called the restaurant verified the restaurant the order was placed by The Uber driver 40 minutes after I paid and made the order through the Uber eats app.

Product or Service Mentioned: Ubereats Eats Pass Subscription.

Monetary Loss: $43.

Preferred solution: Full refund.

Ubereats Cons: App is useless if you need assistance.

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