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We have a friend who is dying. We and our co-workers donated $200 to the spouse & family using Uber Eats so that the family could have food delivered to them when and as needed during this difficult time.

We bought a Uber Eats gift card at a store for $200. Then we tried to transfer that uber eats gift to them, but instead the App put it into our account! And now we can't get it out. That makes it appear as though we have taken all the donated money and put it in our account!

We contacted Uber Eats customer service (such as it is), and begged them to PLEASE help us make this right.

They do NOT provide a phone number, so all you can do is online chat. We simply wanted to transfer the $200 to our friend where it was supposed to have gone. But of course, no help whatsoever. THEY REFUSED TO DO ANYTHING.


And of course, we will never use them again. And we WILL trash Uber Eats online and to every one we know or meet.

User's recommendation: NEVER use Uber Eats. They are horrible.

Monetary Loss: $200.

Preferred solution: Full refund.

Ubereats Pros: No damn pros.

Ubereats Cons: Refuse to fix problems, Worst customer service experience ever.

Location: Mount Juliet, Tennessee

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Your story doesn’t add up.


Why is your app even involved? You claim you bought a gift card at the store. Why wasn’t the card just given to the person?

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