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I waited an hour for my delivery from Trio Restaurant in Palm Springs. I had DETAILED directions to my condo unit in my complex.

I saw the driver was at the gate, so I texted him through the app (His name was Michael) and gave him precise directions to get to my unit. I never got a response. I went outside to look for him and as I was walking outside it just said " Order Cancelled by Driver" No call, no return text, nothing. Just Cancelled after waiting an hour.

I tried to reach out to Uber eats through the application, but I believe it was just an automated response chat as they kept texting back form responses and assuring me I was not charged for my order. No charge, well fair enough, but still no dinner after waiting an hour. NEVER will I use Uber eats again and Never will I go to Trio in Palm Springs again as long as they continue to support UBER Eats !

! !

User's recommendation: Don’t use them.

Product or Service Mentioned: Ubereats Delivery Service.

Preferred solution: Apology.

Ubereats Pros: Food delivery.

Ubereats Cons: Unreachable, Driver who was, Food not being delivered.

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