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2.3

Of course the DAY I sign up for Eats pass, I find it has little value. I placed an order at 430.

It was due to arrive approx 515. NOW it's not arriving till almost 6!! Because you combined with another order that is getting delivered first in the completely OPPOSITE direction. The app says combining orders saves money.

Bull. The eatspass is supposed to do that! So almost an hour and a half it will be for my order. I'm hungry and now I won't have time to eat, as I have somewhere to be ten minutes after my food is due to arrive.

And of COURSE, I didn't get notified, I just checked the app and it was TOO LATE to cancel my order! So because I'm an eatspass customer now, it's okay to just extend my delivery time because you feel like it??

Preferred solution: I want an apology AND a reduction. And seriously, you should have better customer service than the canned responses in the app..

Ubereats Pros: Order from several locations.

Ubereats Cons: No live customer service.

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