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Driver said he called to confirm house number and he did not, there was no call in my call log. I called the Uber number and was instructed to dial 1 to reach the driver.

The message said the number was no longer in service. I called the restaurant and the order had been picked up. I called customer service and they were not able to reach the driver. I asked to escalate to a manager and was told they would call, and 3 hours later they have not yet called.

I was using a ubereats gift card from my niece to provide dinner for family here to see my husband who is palliative with stage cancer. This has been such a frustrating experience as I after trying to retrieve our food unsuccessfully, had to figure out dinner for our family, when I am emotionally and physically exhausted.

Location: Stoney Creek, Ontario

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