Ubereats - I made a order and they Canceled it
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I used the app to buy some things from Safeway. After making the order, I looked back at my phone and seen that I received an email saying it was canceled.
So I tried again, and 2 minutes later it also said canceled. So I decided to start an order at DoorDash instead since their app seems to be glitching, and I didn't want to call support service from them since it never in the past had actually helped my issue. So I seen my order now has a delivery driver at my DoorDash app and was pleased it was working fine. As I'm putting down my phone, I hear a notification ding.
I looked at my phone, and it tells me now I have 2 live orders going on the UberEats app. I was so frustrated! I cannot afford 3 dang orders that it's gotten to now. So I went straight to chat support, and as always, they have some lame excuse about why they couldn't stop the order.
They have in their system that I made 4, that's right, 4 orders with them, and only 2 were canceled. Mind you, they told me these other 2 orders were placed at 9:36 PM, and my order that I actually made was done at 8:43 PM. They said they couldn't cancel and told me it was me who made this mistake. I was so mad.
I looked at my orders on my app, and on my end, it shows 2 orders made, back to back basically, and 2 orders canceled back to back. That's the right info in my app and account. On their end, it says 4 orders were made, and 2 were canceled. I don't know if this was a glitch or if UberEats is being sneaky, trying to charge customers for double orders knowing that customer support can't or won't help you in most situations.
So today I called. I got so upset trying to explain this again and started shaking and even crying at one point. I seen that I had 3 different grocery orders charged in my bank account. So after explaining it again and him saying the same thing about their side that it says I made 4 orders, no matter what I said, he said they couldn't help me.
I have the order from DoorDash that came in fine with no issues and then 2 extras I didn't need and couldn't afford. The drivers couldn't cancel the order for me either. It said I'd still have to pay regardless.
This is robbery in my opinion. Any suggestions?
Monetary Loss: $97.
Preferred solution: Full refund.
Ubereats Pros: Many places to choose fromdrivers are usually reliable.
Ubereats Cons: Customer service is horrible for customers and their driversits not their fault though the company itself restricts them from being able to be efficient and helpful to them both.
Location: Seattle, Washington
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Comments
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What a terrible experience to go through. $97 is a lot to shell out when your original intent is to purchase only a single meal.
I have the same types of issues with Ubers basically non-existent customer service. I used doordash now never any problems there.
I simply canceled my Uber membership. They need to get a grip. Treat your customers like trash, have no customers.
Definitely don't sign up for the yearly membership because when fit to be canceled they won't refund you your membership fee for failing to abide by their own policies. Really it's a massive class action lawsuit.
Go get your food!
You are not be very helpful, have you ever thought this person may not be able to go get their own food and or shop? Some of us are disabled and have to rely on this kind of service.
Exactly. Stop being lazy.
They are not disabled they just don't do anything right... Invalid person...
Get mental health help for acting like you know if a person is disabled or not behind the screen. You might be schizophrenic.
take a trip to the market
All your bank and contest the $97 charge. They will help.
Call your bank put in an unauthorized charge because it’s not authorized by you
I don't know how Uber Eats works Do you add a payment method to your Uber Eats account? If so, have you thought about calling your bank about the triple charge since Uber Eats refuses to resolve the issue?