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The delivery person from Uber eats was supposed to hand my food to me at the door. Instead, he didnt knock on the door.
I happened to open the door and my bag of food with my soda emptied in the bag all over the food was leaning against the door. I couldnt call, instead I had to complain through the app. I sent pictures of the food in the trash and the paper bag soaked. The sandwiches and the fries were inedible.
I received lame responses saying that because of past Refunds/credits I couldnt receive one now. Thats not ok. Im sure they wouldnt eat soda soaked food. It wasnt just for me, it was for my mom as well.
I had to order from Door dash. And they did a great job. Im a gold member with Uber and that means nothing.
Im livid! Refund my money
User's recommendation: Don’t order from Uber Eats or use Uber. They don’t care about their customers.
Product or Service Mentioned: Ubereats Customer Care.
Monetary Loss: $34.
Preferred solution: Full refund.
Ubereats Cons: Paying for my food and didnt get it, Not user friendly, Pricing, Foods cold or orders wrong.