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We ordered dinner from Buffalo Wild Wings. After 2 plus hours of waiting the order was still preparing, at this point it was near 11pm.

No one from the restaurant or Uber team provided any updates, there was no option on the Uber eats app to reach an agent, live to discuss the issue. After almost 3 hours of waiting I cancelled the order, and was told I am still being charged for a meal that never was delivered to me. I am asking for a refund if you want my continued business with Uber eats. If you will not provide a refund I will have my credit card company take care of this.

I dont pay for service I do not receive.

This is an Uber issue not the restaurant. They do deserve to be paid if they made the meal, but the meal was never delivered to me, therefore Uber should absorb the cost and provide a refund to my card.

Monetary Loss: $59.

Preferred solution: Full refund.

Ubereats Pros: Good selection of resturants.

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