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Take your money elsewhere, such as directly to the restaurants. Most those small businesses need and appreciate the profits a lot more than these folks.Whenever these guys mess up, they place the cost on the customer, unless you go to 1000% effort, you simply lose your (almost non-existent) value for money to all types of nonsense, including but not limited: 1hr+ deliveries for simple 15 minute journeys, couriers driving past your location 4-5 times in a row before actually finally dropping food off, ice cold food/burnt food from the restaurants (*ahem* food safety please!!!), food being swapped for other items without your permission and last, but worst of all - missing items (probably the worst and most common of all of the uber eats problem).
The reason that the missing items point is the worst point is that you are literally just not compensated in any form for them not being provided. You get no sorry notification or call from anyone, you get no refund, you get no item swap. Seems too much, right? Wrong.
It's not too bad for Uber Eats. Even if you calmly let them know, directly, about their transgressions, including such horrors as ice cold food and missing items with zero compense, they will simply copy paste a zero care response to you amounting to "too bad, go cry" rather than actually consider helping you out. The last problem I reported to them, took THIRTY SIX HOURS (lol imagine if I had waited for them to feed me rather than simply moved on, I'd be half dead!) for them to sort out. It was only when I eventually went nuclear, that they finally sucked it up and refunded me.
Although, even then, they noted to me that this was a 'special exception'. Are you kidding me?! Missing food should be refunded as standard. Even if that was done each time, this would still be a 1 star company.
This company is the worst of the worst. No amount of expletives can accurately summarise the pain that comes from dealing with these people.
User's recommendation: Take your money elsewhere, such as directly to the restaurants. Most those small businesses need and appreciate the profits a lot more than these folks.
Preferred solution: Uber Eats need to improve their process for apologising to customers, as well as correctly compensating them..
Ubereats Cons: Sometimes the food is expensive and bad quality, Can not call anyone about order, Delivery takes forever, No food both times.
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