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Update by user Aug 30, 2020
A message from Uber Friday, August 28, 2020 at 8:03:19 PM · Uber Eats Marketplace (Order View) Hi Gene, I'm Rashi from Uber's Priority Support team. I completely understand the importance of receiving a complete order and sorry to hear about this experience.
Please be assured that we’re always working with restaurant person to improve the way items are prepared for delivery.
However, we've checked this issue and it seems that you've exceeded our refund policy, so we are not in the position to offer any compensation for this order. Please know that you also have the opportunity to rate the restaurant in the Uber Eats app and leave comments - any feedback you leave is reviewed and shared with the restaurant.
Original review posted by user Aug 29, 2020
Below find my request for refund of items not available for delivery.
These items constitute approximately 50% of my billed order. They refuse to refund my money.
The manager at the store has called you and was told that a refund will be issued.
So how can you keep my money when the store has contacted you for a fair resolution including my refund?
I'm a Disabled Veteran of Viet Nam. I am on a fixed income, trying to eat. Understand that I dropped my Eats Pass for this same situation before.
I think I shall not renew again.
The store said that they called Uber Eats to get my refund for items that weren't available. Fact is the driver called to inform me of the items were not available while he was at the restaurant before delivery.
2 Large Vanilla Milkshakes
2 Caramel Sundaes
2 Strawberry Cream Pies
2 Apple Pies
I noticed that 1 Chocolate Chip Cookie was missing since my report of missing items.
User's recommendation: UBER EATS is a RIP OFF! Need Class Action! against them.
Product or Service Mentioned: Ubereats Customer Care.
Monetary Loss: $17.
Preferred solution: Full refund.
Ubereats Cons: Total rip off.