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papa johns order included a 2 liter bottle of soda. driver said he had no knowledge of it.

1/2 of my orders have been wrong with this app involving receiving someone elses order, missing my drink, order being placed in the wrong city and now missing a 2 liter bottle of soda.

is there a point where drivers are required to inspect the receipt and ensure the food items they are picking up match with the receipt as well as ensure they are being dropped off appropriately? my driver had dropped off two orders and i have a feeling it might have been given to the other order by mistake but he said he had no knowledge of a bottle of soda and made it sound like he did not even look at a copy of the receipt nor check the food order to see if he had everything ordered

Product or Service Mentioned: Ubereats Delivery Service.

Monetary Loss: $3.

Preferred solution: Full refund.

Location: 4460 Peoria Street, Denver, CO 80239

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