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I Placed an order for the restaurant chipotle at around 9:00 PM 09/16/2020. I waited till 9:45 PM to call chipotle to see if my order has been picked up.

Because they close at 10:00pm. They told me my order has not been picked up so I decided to go to chipotle myself in case no one was going to pick up my order. I arrived at chipotle at 9:58 PM to pick up my order and no driver from Uber eats was there nor was I notified if a driver was on route. I got notified at 10:10 PM that a driver went to go get my order and it would not get to me till 10:20 PM.

By that time chipotle was closed.

Since I picked up my order myself I believe I should have not been charged $42.17!!!! I then contacted the driver and told him the situation and that I did not want to cancel my order because I will be charged a cancellation fee.

User's recommendation: Get your food yourself instead of using Uber eats!

Product or Service Mentioned: Ubereats Customer Care.

Monetary Loss: $42.

Preferred solution: Full refund.

Ubereats Cons: No one to speak with, Not able to contact, Had to pick up my own order.

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If you did not cancel the order and got the food you are not entitled to a full refund. You should be charged for the food, but not the extra they charge to deliver.

You are only entitled to that as a refund.

You should still pay for the food if you got it. If you cannot afford to eat out then don't.




"Get your food yourself" Ding Ding Ding... So, did you tip on your order? If not, your @#$# could sit there all night...

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