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I was really upset because I placed my order before sundown (I observe Sabbath), but never received it. I text the driver via the app to make sure she knew where to go.

She responded and said she was arriving. Well, I waited 5 minutes then I received a your order was delivered notification. I attempted to contact her again via the app by calling her several times. She never answered my call.

I was very disappointed!! I had to place another order because that was our dinner.

But I have to say that Ubereats really cleaned up the mess. They reapplied the promotion to my new order and credited my account for the 1st charge all without me having to make several calls. I honestly expected that I would have to call to get my credits and discount.

Although this experience was not a good one, I will continue yo use Ubereats because of their careful cleanup. Thank you!

Location: Los Angeles, California

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