I placed an order and the oder was never assigned to a driver so i cancelled the order because the restaurant was closed i called the restaurant to verify infact that they were closed and they were uber charged me 11.53 because i cancelled the order and they are saying they cant refund the money because i cancelled the order but the restaurant was closed i call complete *** on that they just dont want to refund the 11.53 because they are cheap i am very pissed off about this they had nothing to do with the food being prepared but they did have something to do with not having a driver available to pick my order up so i get charged because i cancelled an order where the restaurant was already closed thats a bunch of *** They just keep telling me im sorry you cancelled the order more than 5 minutes in to the restaurant preparing it we cant refund the money. I wouldnt have cancelled had the restaurant been open .
User's recommendation: Dont order uber eats and cancel the order after its been more than 5 minutes of them preparing the food.
Product or Service Mentioned: Ubereats Delivery Service.
Monetary Loss: $12.
Preferred solution: Full refund.