I was a patient at Kaiser in Morse Ave. I placed the order and paid,approximately 715pm.
I went to the lobby where drivers have to check in to wait. As time went by I asked security how long they see people waiting ,they said sometimes an hour. At 9pm I check on my order,it said it was picked up at 741pm and delivery time approximately 12 minutes. A few minutes later I checked again and it said order was completed.
I never got it. I called the number and it said "this option is not available at this time". And that was the end of it. Im glad you sent me this message because I'm home now and never got a refund.
I will be calling tomorrow.
This was also the first time I ever used a food delivery service, and I will never do it again. $27 for 3 McDonald's sandwiches.
User's recommendation: I will never use this service again.
Location: Carmichael, California
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