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1.0

I placed an order 24 hours ago to be delivered today to a friend who just had major surgery. I was very specific in ordering as they are vegetarians.

An hour before the food was supposed to be delivered I checked the Ubereats app and called the restaurant to see what was happening. The restaurant told me they dont use Ubereats and knew nothing of my order!!! Yet my order and money were taken by Ubereats! As I was on the phone with the restaurant, only 45 minutes from when the food was supposed to be delivered, Ubereats sent a message canceling the order!

Now I had to place the order with the restaurant and pay not knowing if Ubereats ALSO charged me for this non delivery. I called Ubereats and the recording said they werent accepting calls! Excuse me?? Customers cant reach you by phone???

Buh bye Ubereats. There are plenty of other food delivery services.

User's recommendation: Stay away from Ubereats!!

Monetary Loss: $85.

Preferred solution: Full refund.

Ubereats Cons: Can not get ahold of customer service.

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