Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

I placed an order on 11/23/2021. It was delivered cold and was the wrong order, mix up in the names--it happens.

However, even after I sent in pictures of the wrong food and the wrong receipt (with wrong address), and I was told I would receive a refund within 3-5 business days, I still have yet to receive one. I have called in 5 times now and have spoken with barely literate people who keep saying "check with you bank, you have received the refund" and so forth. I have not. I have been patient and kind while trying to understand reps with poor connections and can barely hear.

I called today and spoke with 2 different people who told me no supervisors are available, etc.

This is bad, these people are poorly trained and all used the same verbiage they were reading off the screen. I will never use Uber eats again, but I am not paying for cold food that was the wrong order

User's recommendation: Never use this service.

Product or Service Mentioned: Ubereats Delivery Service.

Monetary Loss: $21.

Preferred solution: Full refund.

Ubereats Pros: Convenience only.

Ubereats Cons: Rip off restaurants, Overcharge and add high fees, Have very poor customer service, No resolution to complaints.

Location: 2600 Cabin Creek Road, Alexandria, VA 22314

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ubereats Reviews

  1. 13544 reviews
  2. 2477 reviews
  3. 1258 reviews
  4. 616 reviews
  5. 636 reviews
Ubereats reviews