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The Uber eats GPS app does not work properly. Drivers can not switch GPS apps.
I ordered food from Dumm's pizza and subs in Riverdale, MD around 4:30 this afternoon.
I get a phone call around 6pm from the driver, who said the GPS app took her a way that was way off the course.
I then assisted the driver with step-by-step directions to get her here. I am a volunteer Fire Fighter for over 20 years and know the area very well. Where my food was coming from should definitely not of taken that long and the food was cold.
Now, If I didn't live and wasn't a fire fighter, the driver would still been trying to figure out where to deliver my food.
The app on my end said my food was delivered to 62 crescent when I'm actually at 125 crescent.
Now I'm not sure how Uber eats does their mapping, but 2 hours is unacceptable no matter who or where you are. Please help resolve the GPS issue.
User's recommendation: Make sure the driver knows exactly where they are delivering the food.
Monetary Loss: $18.
Preferred solution: Have Uber eats resolve the map issue..
Ubereats Pros: There are no pros to uber eat.
Ubereats Cons: Order might be lost or cold.
Location: Greenbelt, Maryland
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