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Top Question
#63700

Why isnt my promo code working.

I type in my promo code but it wasnt going through, it isn’t expired b/c i got it yesterday.

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by #2305310

I keep having the same issues! They keep sending me $20 and $25 off promo deals. But every time I try to use them it says I'm not eligible and to remove the promo to continue. What a scam!

by #2254669

They told me it doesn’t work with places that deliver their own food…even though the restaurant I tried to use was under “eligible restaurants” For the promo code- it still didn’t matter since they deliver their own food

by #1989006

According to Uber Eats Help, if you're unsure whether your promo code applied to a previous order or has expired, check the Uber Eats app:
  • Tap the profile icon at the bottom of the main screen;
  • Tap "Promotions" - Active promotions appear at the top of the page and display the expiration date, location it can be used in, and other details;
  • Redeemed and expired promos appear in the "Past promotions" section;
  • Tap "View receipt" to see the associated order receipt.

Promo codes can be used only once.
Each promo code has its own terms and conditions. Make sure you're using it in the applicable location, currency and before the expiration date.

by #1984602

You keep sending me promo codes that don’t work. Stop sending me these codes unless they are useable

by #1984604

Your business is a crock of *** I can never order anything with your codes. You people are a bunch of lying bullshitters

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Question:
#67032

Why wasn't my 15% discount use in this present order?I was giving 15% discount for two orders from uber eats. Cause today makes a year that i have been useing uber eats. But, my discount wasn't applied to my order.

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Answer:
by #2006462

Unfortunately, UberEats does not provide any information about possible issues with their discounts on the company website. However, as stated at forums.moneysavingexpert.com, your code could expire.
To get more information about your discount, please contact the UberEats customer care team:
  • via the support section in the UberEats app.

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Question:
#66340

Why was my card used without my permission.

Someone ordered using my card today

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Answer:
by #1998980

Unfortunately, UberEats does not provide any information about why your card was used without your permission on the company website. However, according to the comments posted at reddit.com, if you have noticed any unauthorized charges on your account, you may contact the UberEats customer care team:
  • via the support section in the UberEats app.

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Question:
#65914

How do I pay with cash.

I'm trying to pay cash but cannot find the option

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Answer:
by #1998285

According to the Uber help section, you can use the Uber Cash option in the app. To use it, you should follow these steps:
  • select 'VIEW CART' or 'Checkout';
  • above the 'Place Order' button, tap your current payment method;
  • select Uber Cash on the Payment Options screen;
  • return to the order screen and check that Uber Cash is the selected payment method;
  • review your order and tap 'Place Order'.

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Question:
#65677

I cancel my order then still charge on my account $49.20 how you guys can help me out?I cancel my order on 14th March still charge on my account the money

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Answer:
by #1998156

According to Uber Help, all Uber Eats orders have an "authorisation hold" when you place an order. An authorisation hold will appear as the full value of your Uber Eats order, and will sometimes show on your account as "pending".
After your order is processed, the authorisation hold will become a normal transaction on your account.
If your order is cancelled, the authorisation hold is released and voided. Generally, you will see the amount back in your account within 10 business days.

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Question:
#65502

why am i paying 15.26 for a refund if i’m not getting my order?i ordered my food a uber dasher didn’t pick up, i’ve waited almost a hour n a half and i don’t understand why im paying for more than half of my original price if I’m not getting anything

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Answer:
by #1999863


According to Ubereats FAQs to get in touch about an order that's taking longer than expected, please contact Ubereats support team on 0800-080-4287. Concerning your refund fees you should also contact their customer service. They don't openly provide information on the charges.

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Question:
#65410

why the customer didn't get his order that's been picked up by uber eats driver ?This is Sam from convenience 365 market and deli located at 275 Medford street Charlestown MA 02129. A customer named Patrick ordered from us on 3/11/21 at 7:15 p.m.

and the uber eats driver named Noureddine picked it up. The customer called us saying he never received the order and he rated our store 1 star and that will hurt our business a lot.

The customer and myself tried getting in contact with uber eats and havent been able to get in contact with anyone. Can you please help get this fixed and help with our review because it wasnt our fault.

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Answer:
by #1999865


Your situation is rather specific. In order to resolve the issue you should contact Ubereats customer service and explain the situation to them. You can reach them by phone at 1-83*-275-3278, press 1 for restaurants, and then press 3 to speak with a sales representative between the hours of 10am and 7pm EST.

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Question:
#64541

How can I get my Uber eats voucher?My daughter won an Uber eats voucher from school by her teacher. It’s been two days and still no voucher.

We confirmed my email as well as proof was provided for the paid voucher on teachers end showing the amount of $25.

How can we insure the receipt of the voucher? Thank You- Rae Walker-Noland

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Answer:
by #1991627

According to the Uber Eats help section, to see a voucher in the Uber Eats app, please follow these steps:
  • make sure you have the latest version of the app;
  • update your app or uninstall then reinstall it from the App Store or Google Play Store;
  • try force stopping and restarting the app.

To get more information about how to get your voucher and see it in the app, please contact the Uber Eats customer care team via the app support option.

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Question:
#64227

How can I get someone to respond to my complaint?The got one of my orders wrong.

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Answer:
by #1991630

According to the Uber Eats help section, you may contact the Uber Eats customer care team via the app. As stated at ubereats.pissedconsumer.com/customer-service.html, you should also be able to reach out to Uber Eats:
  • by phone at (800) 253-9377 (toll-free number within the United States);
  • via the company's social networks;
  • by mail to
    Uber Technologies, Inc. 1455 Market Street San Francisco, California 94103 United States

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Question:
#63909

What cars can be used?I’m buying a car and I’m wondering what the oldest year you can register a car is? For example 2000 and up or 1997 and up.

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Answer:
by #1989008

According to Uber Help, vehicle requirements for cars (driving and delivering) are as follows:
    • 2001 or newer;
    • Vehicle insurance (3rd party or higher);
    • Registered in Victoria.

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