Once Uber started requesting gratuity prior to delivery everything changed. When prompted to select tip amount to finalize order, I began selecting $0.

I cannot tip until services rendered as the gratuity is based on the delivery. Slowly, my orders would become delayed by as much as 45 minutes. One delivery was picked up by driver, 3 minutes later it said being prepared. A new driver was assigned to the delivery which took over an hour, 30 minutes more than Ubers commitment.

Ive moved on to DoorDash, the fees are much lower and the delivery is much faster.

I subscribed to the $9.99 monthly no fee program and I havent had any problems. Bye bye Uber Eats, hello DoorDash!

Ubereats Cons: No driver pick up and order got thrown out.

Location: Winter Park, Florida

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