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Update by user Jul 26, 2021

this was poor customer service. additionlly it is difficult to speak to customer service dept to resolve the problem. this company need to review their procedures, and not take customer money and not deliver the goods

Original review posted by user Jul 26, 2021

On April 28, 2021 I placed an order for the amount of $54.31. it took 3hrs and the order never got to my house I went to the merchant and the order was there I then was given the order.

I received an email from you letting me know that you would give me a refund. I placed a stop payment through my bank.

Today I received a letter from my bank stating that you disagee with given me credit back.

You did not delivered the order. I called the driver he did not speak english and I end up picking up my food.

I request that you immediatley return my funds as you did not provide the service i paid for.

my phone number 213 590 **** my name is Gloria Soto

citi bank description inf UBER EATS 800592****

i DONT HAVE THE ORDER # if you can have some one call at 213 590 ****

thank you

User's recommendation: to cancel orders that are over an hour delay. Poor customer service, unable to communicate with any one to complain.

Product or Service Mentioned: Ubereats Customer Care.

Monetary Loss: $54.

Preferred solution: Full refund.

Ubereats Pros: Was charged and never recieved my meal.

Ubereats Cons: Unmotivated drivers, Increasing number of lazy drivers who dont follow instructions, Food not being delivered.

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bad customer service. they take your funds and do not deliver the food

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