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Seats c134 row 18: 4-8

Uber eats is refusing to refund me for a meal that I purchased from them which was undercooked in an able to be eaten. I ordered fish and chips and shrimp and grits from a restaurant nearby on the day that I was moving into a new town.

The order arrived and the box is open for the shrimp and grits and spilled all over everything in the bag the salads were also open and got a gravy from the shrimp and grits all over them. The fish and chips was an edible completely as the fish was undercooked and mushy. I then contacted Uber eats and told them about the issue and had to leave my house while the movers were in it to go and procure food for my family. When I contact UberEats we went back-and-forth for two days and they never mentioned a refund.

Ive email receipts as well as phone calls that Ive made to Uber eats only to find that they decided they will not refund me as they have refunded me in the past. In the past I have gotten orders refunded maybe two or three because they have left meals out of my order, I got Chinese food that was so burnt the Styrofoam container had *** in the bottom, or they completely miss made food that I had ordered. All these things are out of my control as I did not cook the food pack the food or check the food . I paid Uber eats for a service and the service that I paid for was not provided to me.

All I got was the opportunity to double pay for food which is not fair to the customer whatsoever. I will never use this company again as if I am unable to get a refund what is the point of shopping there if I have an issue in the future theyre basically stating they are never going to help me why would I continue to spend my money there?

User's recommendation: Do not use them.

Monetary Loss: $35.

Preferred solution: Full refund.

Ubereats Pros: Nice delivery driver.

Ubereats Cons: Can not contact for help with their crazy software, No easy contact for issue resolution, Scammy promos disappear when you order credit card theft, Refuse to refund.

Location: Saint Cloud, Florida

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