Ubereats

I have a milk allergy. I also have irritable bowel syndrome.

I ordered from Charlies cheesesteak in Holyoke mass through Uber Eats. I indicated that I wanted Swiss topping removed. This was the cheese topping that was put on top of the chicken teriyaki usually. There was no place I could write that I had an allergy or to specifically say no cheese.

But I did say no Swiss. My order came with Swiss cheese all over it. I had to throw my food out. I spoke to three customer service representatives, and they all said the same exact script.

It is obvious they are reading from a script, and they are not really looking into individual instances and state. They cannot make exceptions that that wouldnt be fair to others . I sent them a photo of my receipt with the word no Swiss circled. I also took a picture of my order and show them there was cheese on it.

I said I wanted my money back because paying over $30 for an order that I have to throw in the garbage is not fair . Them giving me five dollars is ridiculous. When I have to throw my food out no one wanted to help me. They all stated that they felt they had helped me and all hung up on the chat with my issue unresolved.

What if I had eaten my sandwich without looking first ? I dont think they would even care if they knew that I would be in the bathroom for over an hour with stabbing pain in my abdomen with a fever almost about to pass out from pain because of my milk allergy. I dont know why I bother. Uber eats gets my order wrong 50% of the time and a lot of my orders will have cheese or they will have missing orders.

If my orders are right Im not trying to get my money back. And I hate the way that these delivery services make me feel like that when all I am trying to do is get my money back for what they are doing that is wrong.

I deserve my money back. I deserve to have real customer service and not someone using a script and telling me the exact same things over and over again and me telling them that Im feeling anxious and stressed by this conversation and they end the chat how freaking cruel of this organization

I wish to request a complete refund for my order placed earlier today. Firstly, the delivery took much longer than anticipated, causing a delay in our group lunch for 13 people until almost 1:00 pm PST.

Adding to the dissatisfaction, there were no food labels or names on the items, and we were not provided with any utensils. The experience was extremely unpleasant. Furthermore, the delivery included the wrong item; we ordered two prawns pad Thai, but only received one. This is particularly concerning as we have individuals with dietary preferences and allergies within the group.
I attempted to contact customer service both via phone call and by leaving a message, but unfortunately, I have not received any response thus far.

This lack of communication is contributing to a negative customer experience on my end. I would like to request a full refund.

Look here, my order just vanished. Literally, like, there's nothing I can even see about it.

It's not returned, it's not cancelled, it's not refunded. It was just on the ongoing order and gone. And now I have been talking with the Uber Eats customer chat, in the phone, nothing. So I spent $15 on the air, I guess, and I tried to even disconnect my card with you guys, because now I'm scared that if this could happen, what else can it happen, right?

I had Uber one membership, I end my membership because I'm freaking out right now, I'm scared. I had to end up my membership, which I just recently got with you guys, because if I didn't end it, I couldn't take off my card from the system even. And my card was ongoing getting charged, and I don't know what's going on, but all I'm saying for now, I know that it costed me $15, I'm already paid for it, and it's just spent on I don't know where. The order is not showing to you guys, nor is showing to me.

It's just completely vanished in the air with my $15, which is very, very stupidy, because I am not sitting on top of the money. I made this order for a reason. And also, by the way, I had to be somewhere but I missed my appointment because I've been sitting here trying to get help, but I ended up with waiting for the further information. The lady who spoke with me on the phone, she was amazing.

She was so nice, understanding, and she was very, very kind. She was helpful. So she did give me a kind of a hope and I am having best customer service experience on the phone call I had with the agent, the lady. She said that I will get an email, an update.

But all I'm saying, I want my money now, or I want those four packs. I want at least drink that drink that I ordered because now I'm sitting here with my food without no drink. You know what I'm saying? It's like, it sucks.

It's very disturbing. But the customer review, I would say to the phone call I had with this wonderful lady, 10 of 10. Thank you so much, guys. I really want to know where my $15 went, or at least not taking for me like days and days waiting.

At least maybe I can get a damn drink and get what I wanted because I'm sitting here with the thirst with no drink and I ate my food like just tasteless. It's all like stupid. I'm sorry to say, but the service is really damn ridiculous.

Look here, my order just vanished. Literally, like, there's nothing I can even see about it.

It's not returned, it's not cancelled, it's not refunded. It was just on the ongoing order and gone. And now I have been talking with the Uber Eats customer chat, in the phone, nothing. So I spent $15 on the air, I guess, and I tried to even disconnect my card with you guys, because now I'm scared that if this could happen, what else can it happen, right?

I had Uber one membership, I end my membership because I'm freaking out right now, I'm scared. I had to end up my membership, which I just recently got with you guys, because if I didn't end it, I couldn't take off my card from the system even. And my card was ongoing getting charged, and I don't know what's going on, but all I'm saying for now, I know that it costed me $15, I'm already paid for it, and it's just spent on I don't know where. The order is not showing to you guys, nor is showing to me.

It's just completely vanished in the air with my $15, which is very, very stupidy, because I am not sitting on top of the money. I made this order for a reason. And also, by the way, I had to be somewhere but I missed my appointment because I've been sitting here trying to get help, but I ended up with waiting for the further information. The lady who spoke with me on the phone, she was amazing.

She was so nice, understanding, and she was very, very kind. She was helpful. So she did give me a kind of a hope and I am having best customer service experience on the phone call I had with the agent, the lady. She said that I will get an email, an update.

But all I'm saying, I want my money now, or I want those four packs. I want at least drink that drink that I ordered because now I'm sitting here with my food without no drink. You know what I'm saying? It's like, it sucks.

It's very disturbing. But the customer review, I would say to the phone call I had with this wonderful lady, 10 of 10. Thank you so much, guys. I really want to know where my $15 went, or at least not taking for me like days and days waiting.

At least maybe I can get a damn drink and get what I wanted because I'm sitting here with the thirst with no drink and I ate my food like just tasteless.

It's all like stupid. I'm sorry to say, but the service is really damn ridiculous.

I placed a food delivery order tonight from Google maps, which relayed to UberEats. I placed my $50 order that had my info saved, but used the delivery address of restaurant.

Rep said its my fault because I didnt log in, right after she admitted a problem with app.
I had to get dressed, to get my order. She wouldnt refund the delivery tip, but lied saying she had no access. The manager at restaurant heard my story. I said why dont you remove them from your website.

He said he will tomorrow.
Restaurant had no way of crediting tip. I called their hidden #. Google phone number for UberEats to speak to human.
Guy gave me runaround when I got home.

He hung up on me!! Bad way to do business!

I used my sons Uber eats app to order food and I ordered Chinese food Uber eats delivered Pizza Hut to my door. I called the help line they refused to refund me my money.

I feel like Uber eats stole my money because they dont want to refund me my money! The person I spoke to was very rude. Just because I used my sons Uber eats app doesnt mean I shouldnt be refunded on an order that I didnt place to begin with.

Yall customer support needs to be better now Im out of my food that I did order stuck with someone elses order that I dont eat and Im out of money. That is theft and I dont approve of the out come Ive sent pictures the receipt and everything and Im still being told I cant get my money back because I used my son Uber eats app

A couple weeks I ordered from IHOP and there was hair in my hashbrowns like deep in it. I asked for a refund due to me not being able to eat it.

They refused so whatever didnt trip too much even tho I was upset. Well now to today I purchased 2 sandwiches from Panera when my order arrived I sent up my 19 year old son to get the order he brought it down we checked and it was Indian food im assuming the driver had multiple orders so I tried to contact him but the information was already gone so then I contacted Uber support and they told me that I am unable to qualify for a refund at this time after sending them multiple photos of what it is that I received and what I ordered of course Im very frustrated so I try and find a customer Caroline to speak to mind you. Ive already spoke to four different people on the app, and they were very Unhelpful, so then I called the call center and they literally tell me the same exact thing that the app told me so now I am asking well why is it that I do not qualify? They wont even give me an answer they just tell me I do not qualify at this time for a refund , this is insane to me.

I spent $50 on my Panera sandwiches and they wont give me a refund. I can understand if they dont wanna refund it back to my actual card but you cant even refund it to my Uber account to re-order mind you I had to replace the order because I didnt get my order and Im at home sick and not able to drive right now . You would think after me ordering the same thing 10 minutes later they would understand that day but I probably didnt get my order. Im just very frustrated.

I asked to speak to a supervisor and they said that they would be giving me a call back. I really hope that they resolve this because if not, I am canceling my membership with Uber, which is very frustrating because I spent a lot of money with them and they really need to get it together and find a better way of being able to do refunds and make sure that people are getting the correct items because not only , did I get the wrong item but Im also a vegetarian and cant even eat this if I wanted to

Its the 2nd time I received wrong items on my delivery and reached out Ubereats. I took pictures of the wrong received items and explained customer service what happened but they replied We understand this experience has been frustrating and this is not the outcome you are looking for, however, this order is not eligible for a monetary resolution.

I feel like ubereats stealing money from the customers knowing and receiving picture proof that their customers getting wrong items. When we order something ubereats charges us not the merchant, Uber pays the merchant so I dont get it, why ubereats paying merchants for sending us wrong items and also not giving us refund or option for redelivery ? This is a horrible practice on ubereats end.

They are stealing from their customers with their bad practices. Someone should voice it out, I am 1000% sure its not only me there are others who went through the same issue.

I was a new customer at Uber eats and they sent me a promo code for two orders $20 and I got $15 off. I got my first promo then when I ordered a couple days later I used my second promo and it went through on the app but then my bank notified me that I was charged full price.

So I immediately canceled my order, less than one minute later. Then Uber tells me I was charged a cancellation fee because the food was already prepared so I was charged the full amount for my food then didnt get my money back. I called the restaurant and they said they received my cancellation and didnt get paid for the food. So Uber kept my money.

I called support 3 times and they said my order was not eligible for refund. I read the refund policy on the website and it says nothing about no refunds if canceled. It says as long as the order is canceled within a certain time but doesnt say how long that is. So I think they can see when the order is placed and when it is canceled.

So why am I not getting my money back or a credit? Because Uber eats is a scam!!!