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Ubereats - Unprofessional and unrelable

I have ordered Ubereats December 16th 10:15 pm in Johabesburg. Was advised 35 min delivery time, which was rescheduled 5 times. What was odd, is the Uber Map displyed the driver’s location very close to me, for some 15 min, but when calling him up he said he is still in the restaurant. Eventually ended up arriving after 1:15 hour, with cold food (Big MAC) which I then refused taking, leaving it in the delivery guy’s hand. Calling the complaint phone number, and talking to the agent, then to her supervisor (Tan), I was granted 50% discount. I suspect it reflects the amount they may be charging, and probably Uber has no control on the cost the restaurant charges. Bottom line - unprofessional, unreliable, and perhaps deliberately misrepresented in Ubereats advertising and promotion. Stay away !! Haim / New York
Company wrote 0 private or public responses to the review from 17 hours ago.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
#1425535
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I ordered from Ubereats and half of the order didn’t arrive so I reordered the missing items again and had to pay a separate delivery fee... not only do they not give credit for the TWO delivery fees I ended up paying but I also could not get credit for items I did NOT...
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Company wrote 0 private or public responses to the review from Nov 18.
1.3
#1403041
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Well had an issue that the ubereats system just randomly logged me out and disabled account. Note: using a real phone number not voip, ordered multiple times with no issue, and using exact same card. So literally nothing has changed, but a random log out and locked...
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Company wrote 0 private or public responses to the review from Jul 17.
2.7
#1305887
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I was charged 11 times in 2 days for over $300 by UberEats, none of them mine. I tried to find a phone number or email, and apparently the only contact one can make is a bout a failed ride, or to order a ride or food. With no way of contacting them, there’s no way to...
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Company wrote 0 private or public responses to the review from Jun 07.
1.0
#1274031
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Ubereats - On hold for 20 minuets

HORRIBLE!!!! Ordering with Uber eats charged my card and then the Oder timed out
Company wrote 0 private or public responses to the review from Feb 02.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1181878
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Ubereats - Uber EATS Theft
I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY CANNOT HELP ME WITH THE ISSUE AND IM ABOUT TO LOSE MY MIND. I CALLED THEIR LINE, THE ROBOT GAVE ME AN EMAIL. IT BOUNCED BACK. WENT ON UBER EATS...
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Company wrote 0 public responses to the review from Nov 26, 2017.
1.0
#1137318
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So, I signed up to UberEats for the first time and I got a voucher from a friend which gives my friend some UberEats money and gives me $25 off. I entered the code, it was valid, but nothing happened. I entered it again and it said it was already applied but my amount...
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Company wrote 0 public responses to the review from Nov 15, 2017.
4.2
I liked
  • Fast response
  • Food
I didn't like
  • Not getting my money back
  • Voucher codes not working like they should
#1132034
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OK. I'm sick, so I ordered Uber Eats yesterday for my daughters. First time using and it worked great. Today? Not so much. Somehow between ordering yesterday and ordering today, I appear to have moved. Not only from an apartment to a house, but from one town to...
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Company wrote 0 private or public responses to the review from Sep 26, 2017.
2.3
#1106819
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