Ubereats

My order started out with a 30-minute wait. About 20 minutes into the wait time, I noticed it had been stuck on a 15 min ETA for 10 minutes.

I reached out with a call to the driver to see if they needed assistance with directions, but no answer. I waited another 5 minutes and reached out to the driver via text and received no response. I then reached out to the help chat because there's no phone number listed in the app. The representative said I still had time left in the delivery window.

This was true; however, I'm less than 15 mins away from the restaurant and it's now pushing an hour for delivery. The app never showed the driver having a delivery before dropping off mine, so I asked about concerns of the food being cold. The rep then says that the driver has insulated bags to keep the food warm, which has never been my experience with many prior deliveries. Nevertheless, the representative said that there was nothing further to offer assistance, and I then ended the chat.

As soon as I ended the chat, the order was canceled. I then initiated another help chat with another rep asking for an explanation and a refund and was not given an explanation and told I would not receive a refund either.

After angrily searching the internet for a customer service phone number, I was able to speak via phone call. I was refunded, but no explanation of why it was canceled and no apology for all the wasted time.

I ordered dinner through Uber eats. The eta was 30 mins from the start.

I'm watching television while tracking my order i noticed the time had been on 10 min eats for 15 minutes. I initiated a chat with the driver after unsuccessfully contacting by phone call to see if possibly he needed directions. He never responded to the text either so I reached out for help via chat to uber eats customer service. There help rep says to allow another 10 mins which was putting it past an hour for a location 20 minutes away.

When I expressed concerns of the food arriving cold after a hour with the driver the representative says they still had a 10 min window and couldn't be anymore of assistance. I then ended the chat unsatisfied and the very same instance I received an order cancelation. I then opened another help chat inquiring about the reason for cancelation and for a refund.

I was told I would not receive a refund and no reason was given for cancelation. Initially the only form of help on the app was via chat, but after angrily search on the internet I was able to find a phone number and process a refund with still no explanation of why it was canceled.

I called every month to tell them that those accounts were hacked that I dont know how to get back into them. They cannot get back into them that I cannot stop it on my own that my bank asked me to have them stop any charges in my card I was told that they would stop it in February.

I was told in January they would refund my money I was sold in March they would refund my money I was told in April they would look into it and get back to me and none of the times that they not only did not get back to me. They did not refund my money. I know Im about $150. I had to file my card stolen even though my card wasnt stolen.

I had to get them to stop charging me. *** asked them again for a refund. Ive notified my bank. Im not getting any help from either one of them because somebody else thought they could use my account.

I have many many more pictures of screenshots and conversations with *** and I just wanted to make show. I will be putting other pictures on different social media platforms, and everywhere until this is resolved.

I ordered it, you buy one, get one free piece from Papa [PERSON_NAME]'s, and I placed the order through Papa [PERSON_NAME]'s. I paid $17, and the Uber brought my pizza.

He brought one pizza, so I called Papa [PERSON_NAME]'s and explained to them, but they gave me the runaround. I called today and gave them the information, and they said it was the Uber's fault because I had paid for two pizzas, but I only received one pizza. I have the text, I have the pictures, and I have the receipt.

I should have gotten two pizzas. I also called Papa [PERSON_NAME]'s a few minutes ago to verify this, and they said it's on Uber.