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Ubereats - My order is not being delivered
Ubereats - My order is not being delivered
Ubereats - My order is not being delivered
Ubereats - My order is not being delivered
Ubereats - My order is not being delivered
Ubereats - My order is not being delivered
I Placed an order for the restaurant chipotle at around 9:00 PM 09/16/2020. I waited till 9:45 PM to call chipotle to see if my order has been picked up. Because they close at 10:00pm. They told me my order has not been picked up so I decided to go to chipotle myself...
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4 comments
#2015127

Sorry

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ID
#2173966 Review #2173966 is a subjective opinion of poster.
Service
Ubereats Customer Care
Cons
  • Not able to contact
  • No one to speak with
  • Had to pick up my own order
Loss
$42
Preferred solution
Full refund

Refund

Hello. I ordered Dairy Queen on 6/19/2021 order #4959b. Did not get the 2 blizzards and couldnt get a refund. Had to reorder them. I just wanted a refund for the items I didnt get. Seems fair to me. Order food from here almost daily. Please and Thank you Wendi
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ID
#2621580 Review #2621580 is a subjective opinion of poster.
Loss
$23
Preferred solution
Partial Refund

Reimbursement for the extra trip that restaurant has caused me

OK this is a bit ridiculous you guys dont even answer your customer service line nor do you have a customer service deal on your app its just a bunch of BS stuff that doesnt pertain to every situation like the situation I am in at the moment where Im happening to backtrack back to a restaurant To go pick up the rest of this Karen ladies food this is *** in order for me to keep my good reputation or semi-decent reputation on Uber eats I have to backtrack and waste gas and time when Ive already passed up two other orders like do you guys charge the restaurant for the stuff and refund me my money or send me money for it because this is ridiculous

User's recommendation: If I had to make a recommendation for any further customers it probably be something along the lines of just don’t answer the phone because you’ll be better off I feel because now I have to backtrack from Roanoke all the way back to Fort Worth to go pick up one bag of food because the store owner restaurant owner told me yes that was everything and it was two bags.

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ID
#2621563 Review #2621563 is a subjective opinion of poster.
Location
Arlington, Texas
Loss
$8
Preferred solution
Let the company propose a solution

Being charged for nonexistent order

My checking account was 26 dollars and 8 dollars. I want these charges stopped immediately. Why am I being g charged.
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ID
#2621562 Review #2621562 is a subjective opinion of poster.
Loss
$34
Preferred solution
Full refund

My dog scratched her car.

My dog did not scratch her car.She already had the scratches on her car before my dog greeted me at home. She just wanted an insurance claim

User's recommendation: Don’t.

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ID
#2621547 Review #2621547 is a subjective opinion of poster.
Location
Altoona, Pennsylvania
Loss
$180
Preferred solution
Blah

It wasn’t no pissed customer I just needed help to set up my account so I can try to start making some money. Now the Uber driver app won’t download

There was never a complaint, I was trying to reach customer service for Uber delivery drivers. I was not able to get into the app.

User's recommendation: Be patient.

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ID
#2621544 Review #2621544 is a subjective opinion of poster.
Location
Orlando, Florida

Issue with Canceled order

Im highly upset as my order was canceled and not left at my front door as instructed. When submitting my order, I selected leave at front door because I knew I may not be available at the exact time of delivery. Because I missed the delivery person and their call they canceled my order. I even called the missed call number back and was unable to get connected to a person. However more upsettingly they did not leave my order at the door as instructed. I am requesting a full refund for my order $21.04 to Dae Nelson, email Danette.t.nelson@***.com.

User's recommendation: Do not use Uber Eats.

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ID
#2621540 Review #2621540 is a subjective opinion of poster.
Pros
  • Help me
Cons
  • Do not do as they say they will do
Loss
$21
Preferred solution
Full refund

There constantly taking money off my card

Everytime I order Uber eats they take the money off my card then a few days later they take it again why is it doing that and how can I get my money back
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ID
#2621529 Review #2621529 is a subjective opinion of poster.
Service
Ubereats Customer Care
Loss
$15
Preferred solution
Full refund

Delivery Stolen

*** never delivered the food and never answered the phone. All I want is a name. I tried to dial the 800 number and "we're not answering phone" at this time" I never used Uber for transportation, and I'll never attempt to use this trash again.

User's recommendation: Make No Attempt.

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ID
#2621493 Review #2621493 is a subjective opinion of poster.
Location
Atlanta, Georgia

Disappointed

food delivered to wrong house. had to go to every door looking for my order. when i found it, it had melted
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ID
#2621480 Review #2621480 is a subjective opinion of poster.
Loss
$8
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I did not receive an item I paid for

I requested a refund for a. Item I ordered and did not receive. I was told on the urber rats app that because of multiple requests I would not be receiving an refund. This is fraud I paid for something I did not receive. I will be cancelling your app. Extremely disappointed
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ID
#2621474 Review #2621474 is a subjective opinion of poster.
Service
Ubereats Customer Care
Loss
$4
Preferred solution
Full refund
New Reviewer

Never received my order

My order never came I am highly pissed of $56.00 dollars down the drain. The stupid *** delivery person obviously cant read my address and apartment is correct I want my money back

User's recommendation: Don’t use Uber eats.

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ID
#2621473 Review #2621473 is a subjective opinion of poster.
Loss
$58
Preferred solution
Full refund
New Reviewer

Delivery fees

Screen shows one delivery fee but when I add items to my cart and go to checkout there is a higher delivery fee
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ID
#2621472 Review #2621472 is a subjective opinion of poster.
Cons
  • High fees
Preferred solution
Let the company propose a solution
New Reviewer

Money issue

My card is being used on uber eats but I didnt order anything. This is like the 3rd time this has happened! Please contact me about this issue ASAP
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ID
#2621470 Review #2621470 is a subjective opinion of poster.
Loss
$43
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charges to my card I didn’t make

Had charges to my card and I dont have Uber eats or have I ever used Uber eatsAngryAngryaaaaAasaaaaaaaassssssss

User's recommendation: Watch your card for charges.

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ID
#2621453 Review #2621453 is a subjective opinion of poster.
Loss
$56
Preferred solution
Full refund
New Reviewer

Refund request

Bad customer service. No one answered the phone and no one was able to resolve my problem. It would be nice to speak with someone.
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ID
#2621450 Review #2621450 is a subjective opinion of poster.
Location
Katonah, New York
Loss
$20
Preferred solution
Full refund

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