New Reviewer

Someone charged 600 bucks of Uber eats and drained my bank account

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Someone hacked into my phone and changed my password and changed my phone number and used my account to send food in California and I live in Detroit Michigan
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1 comment
#2182249

This is the true story

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ID
#2614173 Review #2614173 is a subjective opinion of poster.
Service
Ubereats Customer Care
Pros
  • Food delivery
Cons
  • Theft
Loss
$614
Preferred solution
Full refund
Most helpful review

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Verified Reviewer
New Reviewer

Suddenly my address is “too far to deliver “

Ubereats - Suddenly my address is “too far to deliver “
Update by user Apr 09, 2021

The email address to Uber Eats doesn’t work. And the phone number says “no live people can take your call right now” and hangs up. I called Starbucks Corp Customer Service to complain and they said they’d look into that store’s location to see why they won’t partner...

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1 comment
#2235711

You can always get it yourself.

ID
#2495604 Review #2495604 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Preferred solution
Deliver product or service ordered

Cancelled order by driver

Spoke with customer service. The lady at customer service told me that the restaurant canceled my order due to no food. Spoke with the restaurant manager an hour and a half later after waiting on our food he said that the Uber driver picked up the food and then canceled the order. I will never use Uber eats again. The app has already been deleted. What kind of customer service do you have when your customer service agent is telling me I am wrong when in fact it was the driver who canceled the order and not the restaurant very disrespectful .

User's recommendation: Use Door Dash.

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ID
#4005631 Review #4005631 is a subjective opinion of poster.
Loss
$57
Preferred solution
Respect for the people who pay and communicate with them.

Cancelled order by driver

Spoke to customer service and she told me the restaurant cancelled our order due to NO food. When in fact I spoke to the manager at cracker barrel he put my order together personally and the Uber driver picked up my food. And then the Uber driver canceled my order an hour and a half later sitting here waiting on food unacceptable. Already deleted the app.

User's recommendation: Use Door Dash.

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ID
#4005615 Review #4005615 is a subjective opinion of poster.
Location
Cape Coral, Florida

I was passed on from one person to another befire it was resolved.

They must have better delivery protocols, and try to be accessible to customers, notvhide behind chat.

User's recommendation: Show id for delivery so it is not given to strangers.

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ID
#4005326 Review #4005326 is a subjective opinion of poster.
Location
Dearborn, Michigan

Never received food

Never received food. Did not get charged order did not go through no one to talk to no one to resolve the problem. I didnt realize any of this until almost 2 hours later when I was trying to find out why my food had not showed up. Problem not resolved but will not use you again.

User's recommendation: Only use Uber for transportation.

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ID
#4004717 Review #4004717 is a subjective opinion of poster.
Location
Marion, Ohio
New Reviewer

I was asked to leave a review

First time using Uber eats is probably the last time. After about 40 or so min they just cancelled my order for no reason. When I tried again it took way to long to get to me, so Im probably not going to be using this service again.
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ID
#4004478 Review #4004478 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Refund and cancel

My name is Reva Walker and I don't use Uber eats pass I want to cancel my subscription and I'd like a refund
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ID
#4003918 Review #4003918 is a subjective opinion of poster.
Location
Rolla, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service hung up on me

The driver took my order to the wrong jack in the box or he left with the order from the right one but either way, I need a refund

User's recommendation: Don’t do it!!!

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ID
#4003396 Review #4003396 is a subjective opinion of poster.
Location
Farmersville, California
Loss
$87
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need a refund. 87.49

Ubereats - I need a refund. 87.49
Driver left the food in front of the doors of jack in the box. He was never told to do that. The food was immediately stolen

User's recommendation: DONT USE UBER EATS.

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ID
#4003366 Review #4003366 is a subjective opinion of poster.
Location
Visalia, California
Cons
  • Are con-artists
Loss
$87
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Extra charge

I was charged for my tip twice, I need a refund because I was double charged in my order which is not what I needed
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ID
#4003287 Review #4003287 is a subjective opinion of poster.
Loss
$6
Preferred solution
Full refund
New Reviewer

Food quality

Ubereats - Food quality
Ubereats - Food quality
The lady on the phone resolved my issue very quickly and she was very nice. She helped me resolve my issue in just a few minutes.
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ID
#4003071 Review #4003071 is a subjective opinion of poster.
Location
Woodside, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Absolutely horrible customer service. Continues to pass me around to different people and still not resolved.

Ubereats - Absolutely horrible customer service. Continues to pass me around to different people and still not resolved.
I contacted customer support because a promo code didnt go through that should have. I clicked on the notification of the promo code which sent me to the app- it then directed me to eligible restaurants for that promo code. I chose a restaurant from that list, but it...
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1 comment
#2254843

Update- after over 5 chats and two email chains a supervisor finally reached out and gave a $15 credit for the hassle.

ID
#4002859 Review #4002859 is a subjective opinion of poster.
Preferred solution
Some credit/money back.
New Reviewer

Items missing and food is cold

Dissatisfied with customer service and refund policy. I have had bad Service from your company before, some were resolved to My satisfaction

User's recommendation: Use another delivery service.

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ID
#4002102 Review #4002102 is a subjective opinion of poster.
Cons
  • Not very reliable
Loss
$20
Preferred solution
Full refund

Marijuana Smoke smell on food and spilled drink

I received my order with cold items, spilled drink, and my order smelled like marijuana smoke! I was told via the app I count get a refund and Sorry! Wow! Ill never use Uber eats again and will tell everyone I know about my experience. These people clearly dont care about their customers

User's recommendation: Don’t use Ubereats!

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ID
#4001988 Review #4001988 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Did not get food. want refund

They came got here I guess not in our door where I was at I'm at a company site and texted me before I could get up there doing get the food he left never got a refund at all this was from chicken fillet and it was $22 and some sense I believe. $21and some change

User's recommendation: Make sure you make to were they have to meet you.

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ID
#4001873 Review #4001873 is a subjective opinion of poster.
Pros
  • Delivery service
Loss
$22
Preferred solution
Full refund

Order not received

Ubereats - Order not received
Ubereats - Order not received
I never received my food and I was told I wouldnt be refunded. The driver took my food to the wrong address and got very nasty with me. He told me take it up with Ubereats! I tried to explain to him that he was at the wrong address he kept telling me Im wrong. While saying my exact address aloud

User's recommendation: Don’t order! It’s not worth the headache or lost of money.

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ID
#4001778 Review #4001778 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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