Ubereats

I used the app to buy some things from Safeway. After making the order, I looked back at my phone and seen that I received an email saying it was canceled.

So I tried again, and 2 minutes later it also said canceled. So I decided to start an order at DoorDash instead since their app seems to be glitching, and I didn't want to call support service from them since it never in the past had actually helped my issue. So I seen my order now has a delivery driver at my DoorDash app and was pleased it was working fine. As I'm putting down my phone, I hear a notification ding.

I looked at my phone, and it tells me now I have 2 live orders going on the UberEats app. I was so frustrated! I cannot afford 3 dang orders that it's gotten to now. So I went straight to chat support, and as always, they have some lame excuse about why they couldn't stop the order.

They have in their system that I made 4, that's right, 4 orders with them, and only 2 were canceled. Mind you, they told me these other 2 orders were placed at 9:36 PM, and my order that I actually made was done at 8:43 PM. They said they couldn't cancel and told me it was me who made this mistake. I was so mad.

I looked at my orders on my app, and on my end, it shows 2 orders made, back to back basically, and 2 orders canceled back to back. That's the right info in my app and account. On their end, it says 4 orders were made, and 2 were canceled. I don't know if this was a glitch or if UberEats is being sneaky, trying to charge customers for double orders knowing that customer support can't or won't help you in most situations.

So today I called. I got so upset trying to explain this again and started shaking and even crying at one point. I seen that I had 3 different grocery orders charged in my bank account. So after explaining it again and him saying the same thing about their side that it says I made 4 orders, no matter what I said, he said they couldn't help me.

I have the order from DoorDash that came in fine with no issues and then 2 extras I didn't need and couldn't afford. The drivers couldn't cancel the order for me either. It said I'd still have to pay regardless.

This is robbery in my opinion. Any suggestions?

Hello,

I am writing regarding an unresolved billing issue on my Uber Eats account related to a Fiesta Mart order placed on February 7.

This order was paid using EBT SNAP. All items purchased were SNAP-eligible grocery food items only. There were no hot or prepared foods, alcohol, or non-food items. At the time of purchase, my EBT balance exceeded $1,000.

Despite this, the order was incorrectly split between my EBT card and a Visa card. EBT was charged $43.14, and Uber attempted to charge my Visa $44.37, which failed. The order remains marked as having an unfinished payment.

Uber support has already acknowledged this issue and escalated the case to a specialized team on February 7, but the balance remains unresolved several days later.

This is not an authorization hold issue. This is an EBT SNAP allocation error. I am requesting that the incorrect $44.37 balance be manually corrected and either reprocessed to EBT or removed from my account.

Please resolve this matter promptly. I am not refusing payment; I am disputing an incorrect charge for SNAP-eligible groceries.

Thank you for your attention to this matter.

This is not the first time I've had an issue with Uber Eats. I placed an order at ten o'clock this morning.

The Uber driver shows up with a safe weight order when I ordered Dunkin' Donuts, then goes back out to his car. I call, and he tells me he canceled the order. So Uber Eats decided to send him. The tip is not refunding me my nine dollars and ninety-nine cents membership fee, because they tell me that the order was placed.

It was never delivered. Can't get on the phone with anybody or I keep getting this runaround.

And here it is four thirty-two, and this happened at ten o'clock this morning. Ridiculous.

Ubereats allowed a driver to steal my groceries. They came to my house to deliver the groceries I missed the call which is my fault.

I came downstairs after 5-10 minutes passed under the impression that the order was completed. The driver took a picture of my door with no groceries in-front of the door. I got to the door and I seen there were no groceries there at all which tells me that the driver never delivered the groceries.

The app prompted them to take a picture of the groceries delivered and they did not do that. Now if I dont answer the phone shouldnt they prompt the driver to take the groceries back to the store not steal them.

I am beyond frustrated with UberEats after nearly two months of dealing with their support team regarding over $100 of my Uber Cash (from a gift card, a gift from my father) that is frozen and unusable for food orders. My account has remained active, but I'm stuck in a cycle of vague, repetitive responses and shifting excuses: first, they blame Terms of Service violations but give no details; next, it's ID verification, then technical investigation. I completed every verification step they requested, and even had my funds briefly unlocked for two orders before they froze them again with no new explanation.

Every attempt to get a clear answer or path to resolution leads to more copy-paste replies and runaround. Not once has Uber provided evidence of a policy violation or any actionable solution; they simply prioritize my case while refusing to restore my funds. This experience has wasted hours of my time, eroded my trust, and left me feeling like Uber hopes customers just give up.

For anyone considering UberEats, beware: your prepaid funds can be withheld indefinitely, and support will do nothing but apologize and stonewall you. As a California consumer, I know it's likely against state law to withhold valid gift card money this way. Uber clearly does not care about customer rights. I have filed multiple BBB complaints and escalated to state regulators as a result. This has been the most frustrating customer service nightmare I've ever dealt with. Never again!