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Verified Reviewer
New Reviewer

Extra charge

I was charged for my tip twice, I need a refund because I was double charged in my order which is not what I needed
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ID
#4003287 Review #4003287 is a subjective opinion of poster.
Loss
$6
Preferred solution
Full refund

Cardnotnworking

Found that Uber eats and drive are two deferent apps.the gift card I purchased it did not tell me anything about that

User's recommendation: Know what you're doing.

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ID
#4000874 Review #4000874 is a subjective opinion of poster.
Location
Cleveland, Ohio

Food never delivered

Called to see why driver left without delivery. Service when refunded which was great but was not helpful when I wanted to remove the tip and couldnt direct me

User's recommendation: Not hang up on people and know your platform.

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ID
#3997923 Review #3997923 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer
New Reviewer

Wrong order

Initially my drink wasn't delivered. When I started to eat my food I realized the wrappers were weird. The receipt on the bag had the right order but inside the bag were the complete wrong items. I tried to reach out via the app and couldn't find a phone number. So I found your site, made the call and my order was immediately refunded. At times you really do need to call into businesses, but it's almost as if they're scared for you to call them because you have to jump through so many Hoops to find their phone numbers. Thank you pissed consumer!
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ID
#3977548 Review #3977548 is a subjective opinion of poster.
Preferred solution
Full refund

Issue with delivery person

The driver called the cops because my children were crying and it took me too long to get to the door and Uber eats didnt even do anything about it or assure me that the driver would suffer any consequences although I have to use u we eats sometimes I really cut down on how much I use them and am currently trying to look for a new ordering service as well as letting people know not to use Uber eats

User's recommendation: Don’t use this delivering service.

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ID
#3972262 Review #3972262 is a subjective opinion of poster.
Location
Longview, Texas

Messed up order AGAIN

Placed an order which was never received. The delivery guy delivered the wrong food. Drivers who do multiple order pickups should double check before they make final delivery. Called customer service and was told I would be refunded and I am still waiting for my refund. Not happy with the overall services.

User's recommendation: Text your driver before delivery to make sure they got your order correct.

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ID
#3960702 Review #3960702 is a subjective opinion of poster.
Location
San Antonio, Texas

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Verified Reviewer
New Reviewer

*** up my *** order want refund

Ubereats - *** up my *** order want refund
Placed order kept getting notice that it would take longer so I went down and waited out side for at least 10 to 15 min then food came cold and hard I would like a refund please and thank u and Ill never u Uber eat again thank u for ya time

User's recommendation: U want it right sacrifice to get it ya self.

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ID
#3959543 Review #3959543 is a subjective opinion of poster.
Cons
  • More professional people are needed
Loss
$18
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bogus posts

Uber eats shows a reward after so many orders at O'Charleys and its bogus. I contacted O'Charleys corporate office after your company claimed your company had nothing to do with that reward offer. Corporate office pulled up their posting for fort Wayne Indiana area and that reward was not on their ubereats site. Misleading and false advertising. Very upset I gave been using uber for delivery for over a year 3 to 4 times a month and this is very disturbing.

User's recommendation: Be wary of any promotions or promise of reward after x number of orders.

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ID
#3956381 Review #3956381 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Pros
  • Convenient wide choice of restaurants and services
Cons
  • Not honoring their offered rewards
Loss
$20
Preferred solution
The rewards I'm due

Wrong address of delivery

Call got on hold forever. Never came back. Can not change address after order and before delivery starts . Every inconvenient.

User's recommendation: Customer service is bad.

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ID
#3956322 Review #3956322 is a subjective opinion of poster.
Location
Cupertino, California
New Reviewer

I’m not sure what a lot of the questions mean…

Your maps are horrible! It gives wrong directions and at times doesnt let you know where your delivery is until the last minute. It takes too long to update the information. And your apps doesnt work correctly and I cant think of my customers for their tips. Its very bad for business.
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ID
#3956175 Review #3956175 is a subjective opinion of poster.
Location
Irvine, California
New Reviewer

Wasn’t able to use coupon that was in an email

I received a coupon from UberEats & when I applied it to my order, stated that I wasnt able to use it. I called customer service, was sent through 3 different representatives & then received an email from PissedConsumer services. The email I received didnt contain any reference as to how I could apply the coupon. I highly doubt that I will use UberEats again!
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ID
#3947129 Review #3947129 is a subjective opinion of poster.
Location
Bradenton, Florida

Our order says arrived but not here

The delivery driver brought to the wrong address. I could not find a number to contact this driver. The person on the phone was very rude
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ID
#3943277 Review #3943277 is a subjective opinion of poster.
Location
Salinas, California

Unable to order food through the app

The problem wasn't resolved. Which I don't understand why. I have to wait 2 days to order. Unacceptable. However the associate was very nice.

User's recommendation: Yes,

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ID
#3941692 Review #3941692 is a subjective opinion of poster.
Location
Greenwood Village, Colorado

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Verified Reviewer
New Reviewer

Wrong order

I ordered 3 combos that were missing a patty and bacon each one,it was 3 bacon ultimate cheese burgers from Jack in the box. The pure names say "bacon ultimate cheese burger",why not add bacon?

User's recommendation: Not at all.

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ID
#3929823 Review #3929823 is a subjective opinion of poster.
Location
Mcallen, Texas
Pros
  • Drivers all great
  • Are fast
Cons
  • Hard to reach customer care
  • Food is mostly not correct
Loss
$55
Preferred solution
Full refund

Reply to you asking me

Hi! Yeah I talked to an Ubereats person through a chat. They basically told me to *** and I wasn't getting a refund. So I tweeted my issue...3 mins later was contacted by Ubereats...and I got my refund. (I deleted tweet after) Thank you!! All is good now.

User's recommendation: Learn to cook.

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ID
#3929524 Review #3929524 is a subjective opinion of poster.
Location
Winthrop, Massachusetts

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