Ubereats Reviews

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New Reviewer

Want a refund

The store was closed when my driver got there and I still got charged for my order when I didn't even get my order
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ID
#3285512 Review #3285512 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$33

My food never arrived

i have to say the driver who was supposed to bring the food came to my address and discussed the stolen food with me and customer service of uber eat. i am supposed to get a refund in 3-7 days.

User's recommendation: i would not, since it was my first experience with uber eat. its better , or at least i will go get the ffod my self.

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ID
#3284228 Review #3284228 is a subjective opinion of poster.
Location
Ballwin, Missouri
New Reviewer

Unauthorized charge

Ubereats - Unauthorized charge
Ubereats - Unauthorized charge
My debit card was charged an amount of $30.38 on January 16th. I never placed a order that day or this month.
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ID
#3281644 Review #3281644 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Loss
$30
Preferred solution
Full refund
New Reviewer

Gift card error

App said the new gift card had expired, it was brand new. Customer service was helpful but I did have to go in and reenter a lot of information after the order was completed. Im not convinced that the app works well with gift cards.

User's recommendation: Make sure the gift card has been accepted by the app.

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ID
#3279652 Review #3279652 is a subjective opinion of poster.
Location
Syosset, New York
Preferred solution
The gift card applied to the order, nothing more
New Reviewer

Can not find tab to pay with Uber Cash

There was noone there. That seems wrong as dinner time is when people need help with their orders. Why is noone there at 5:30 pm?
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ID
#3277314 Review #3277314 is a subjective opinion of poster.
Loss
$26
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Why bother sending me a promotion

Ubereats - Why bother sending me a promotion
If I can't use it, first time customer went to use $25 off first order, didn't work with my order. I changed my order to different restaurants several times to see if maybe it was the restaurants not wanting to use the offer code. But to no avail. Still ordered food and coffee at this point Without using code. Seems like false advisement to me!

User's recommendation: Be wary.

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ID
#3276740 Review #3276740 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Pros
  • Delivered on time
  • Usually prompt
  • Been good in past
Cons
  • Lack of customer service
  • Promotion code doesnt work
Preferred solution
Let the company propose a solution
New Reviewer

Promotion

I still cant use any promotion thats sent to me . Every time I click on an email that has a promotion which is sent to me it then says ineligible for promotion even though it sent it to me
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ID
#3274668 Review #3274668 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • No human to trace food
Loss
$40
Preferred solution
The promo codes to start working
New Reviewer

Ridiculous fees

Charged for fees even when they were supposed to be waived. Delivery fees, service fees, and then tips because the delivery fees arent going to the person making the delivery
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ID
#3273792 Review #3273792 is a subjective opinion of poster.
Location
Port Washington, New York

Money issue

Ubereats - Money issue
Charge of 5.00 on my debit card that just says UBER. No clue what it's for and have never seen it on previous orders .

User's recommendation: Watch your charges !

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ID
#3273786 Review #3273786 is a subjective opinion of poster.
Location
Tucson, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account ineligible for promotions

Have tried to order and each time the error comes up for promotion ineligible. I tried help but there is nothing. I tried to take out the promotion and I can't. I just tried calling and I can't do that either. At this point I'm not going to use the service. And I like to tip 20% each order.

User's recommendation: Just don't use any promotion.

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ID
#3272028 Review #3272028 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

Disappointed for waiting 1 1/2 hour

It is ridiculous how the app doesnt have any notifications or emails when the order wasnt accepted. The order was placed 7:45. I waited for an hour and half for my dinner and had to call twice to find out what was wrong with my order. The order was never delivered and I had to call another place for my dinner. There was no compensation for the wait time. I have a hungry child waiting for our food. This is not acceptable at all. Uber needs to find a way to resolve these issues to avoid further orders.

User's recommendation: Need to check email and notification to ensure the order was accepted and placed!!!

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ID
#3269774 Review #3269774 is a subjective opinion of poster.
Location
New York, New York
Service
Ubereats Delivery Service
Preferred solution
Let the company propose a solution

Food delivered cold

Ubereats - Food delivered cold
Food ended up being left outside another house on a different street. Driver came back and delivered it correctly after I messaged him. Food was cold after sitting outside. Ubereats sent a canned response to my complaint which had NOTHING to do with the reasons I left in my complaint. I messaged them again with more details and to express my displeasure with their canned response. They sent me another canned response and basically said they arent responsible for the quality or temperature of the food, even though it was their fault it was delivered cold. Completely useless customer service from them. Shows they only care about their money.

User's recommendation: Know that if you order your food may arrive late and cold and Ubereats won’t care.

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ID
#3268987 Review #3268987 is a subjective opinion of poster.
Location
Scranton, Pennsylvania

Refund

Driver delivered wrong food. Was unable to contact the store to have issue fixed. Wanted refund. However refund was issued.
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ID
#3264148 Review #3264148 is a subjective opinion of poster.
Location
Roswell, Georgia

My lack of intelligence to properly utilize the gift of a UberEats

I received a Christmas gift of a UberEats card worth $50.00. The problem is that I have no idea of how to redeem it. I mean no disrespect to you or anyone in your company. I am just at a total loss of what I need to do to order any dinner and still have enough left over to pay the Uber delivery person. Could you please advise me on the use of this $50.00 card? Thank you very much for your assistance. Very respectfully, Baron Krisher USN (Ret.)
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ID
#3262011 Review #3262011 is a subjective opinion of poster.
Location
Bartow, Florida
New Reviewer

The truth

Every order delivered is not hot. Drivers should have heating bags like dominos uses. *** food but at. Least it arrives hot

User's recommendation: Do not expect your food to be hot, because it won’t be.

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ID
#3259177 Review #3259177 is a subjective opinion of poster.
Location
Holbrook, New York
Pros
  • Delivery
  • Delivery of food
Loss
$25
Preferred solution
Let the company propose a solution

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