Missing Order And payment

After being ignored and chat ended twice on the ubereats app was able to call them and get ahold of someone that actually listened and knew I wasn't lying about the order being delivered wrongful to a different hotel and getting my full refund back

User's recommendation: If it isn't right fight for it.

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ID
#3996351 Review #3996351 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Appreciated

Actually I was can not in accounts ,so went you queens Uber office to solve this issue , just see in mail and trying sign its okay now ,thanks

User's recommendation: Appreciated.

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ID
#3963776 Review #3963776 is a subjective opinion of poster.
Location
Elmhurst, New York

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Verified Reviewer
New Reviewer

Resolved: Love their customer service!!

Update by user Sep 13, 2022

It was only an inquiry as to billing statements.

Original review updated by user Sep 13, 2022
Customer service is spot on i love their response time and helpfulness. Always ready to resolve any issue.
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Resolved
ID
#3956518 Review #3956518 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Thank you

The order at nations please deliver it not for me to pick up I'm disable and I don't have a car I made a mistake I didn't check that I usually have my stuff delivered
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ID
#3948274 Review #3948274 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Didn't get all my items

I didn't get my extra piece of fish that I paid for and part of the original combo order was not there and or a replacement that was not satisfactory in other words in other words they gave me corn instead of green beans if you actually call them they are great at helping you out!

User's recommendation: Call them because the web end doesn't always work.

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ID
#3940870 Review #3940870 is a subjective opinion of poster.
Location
Omaha, Nebraska
New Reviewer

Driver cancelled my order

Driver seemed nice and helpful until after several attempts of the messaging me and not realizing he was only attempting to contact me through message he cancelled my order with out making any other attempts of getting a hold of me. It was very upsetting waiting all that time to find out my order was canceled and no one even attempted to call me

User's recommendation: Make sure your on top of your delivery pick up and messages because they will cancel with minimum notice.

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ID
#3932908 Review #3932908 is a subjective opinion of poster.
Location
Irvine, California
New Reviewer

I had two different orders, that I had issues with, and they helped me solve them, to my complete satisfaction.

I had one order that never arrived, but it was finally taken care of today. At first they told me, that the order didn't qualify for a refund, then today everything was fixed. I had another one, that was missing 3 quarters of it. They reimbursed me for both, and handled everything to satisfaction.

User's recommendation: Check your order, and make sure you get what you paid for.

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ID
#3922051 Review #3922051 is a subjective opinion of poster.
Location
Hartford, Connecticut

Refund

I appreciate that my koney was refunded after not getting the food I ordered from Chipotle. Most of the ingredients in my burrito bowl were wrong or completely missing. I felt like I had received the wrong order.
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ID
#3919818 Review #3919818 is a subjective opinion of poster.
Location
Greenwood Village, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cuz I'm trying to order right now and I still don't have enough to process my order about the delivery fee I would like a promotion or something for the time that I wasted that would be fair

I miss the money off of my wallet and I'm trying to feed my kids and myself and nobody has respond and I had took a picture and sent it
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ID
#3919632 Review #3919632 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$15
Preferred solution
A promotion for delivery will be nice I have $20 but the delivery fee is ridiculous high I get two items and come up to $15 then when it's all said and done it's a 26 something that's crazy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Excellent Delivery Service

However how excellent a service can be there are always slip ups with the various steps they go through. Its typically human error Howe this could be fixed. I always order from the same places no matter how much trouble may occur. For instance, I order Carolyns Cafe and 2/4 times my order gets mysteriously cancelled. Im speaking about things of this nature that are not fun to deal with. I will continue to order with high hopes of tightening the reigns and because lets face it, UberEats is Awesome!?

User's recommendation: French dip, club, coffee cake, FRIES (they dip in flour before made-yummy), anything Benedict, traditional breakfasts etc. You won’t be disappointed I promise.

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ID
#3900235 Review #3900235 is a subjective opinion of poster.
Pros
  • Friendly
  • Great choices
  • Timely
Cons
  • Order cancellation
  • One time my food was cold
Preferred solution
Response to my offer.

Missing food

I ordered from postmates was missing items wasn't able to reach anyone. Had to call Uber eats to resolve the problem

User's recommendation: Don't order from postmates.

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ID
#3896136 Review #3896136 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Delivered wrong order

It was a mistake. I got my order and it was correct. Explained and everything was taken care of. The agent was very helpful
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ID
#3890053 Review #3890053 is a subjective opinion of poster.
Location
Savannah, Georgia
Preferred solution
Nothing. It was my mistake.

Billing

Uber Eats has been withdrawing funds $9.99 out my account for months. I dont use Uber Eats, Im an OTR Truck driver and dont have time to use. Only one refund of $9.99 was paid back. I think Im owed more than that $9.99.
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ID
#3886334 Review #3886334 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

Resolved: Didn't get my order

Update by user Aug 22, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Aug 22, 2022
I ubereats could find people trustworthy and honest . Last time i order i did not recieved it and the driver left it somewhere else as per the Uber customer service rep. Anyways , thanks for refunding me and acting promptly to solve the issue.Thats a plus. Thank you. Just have to say It probably will be a while for me to order again from Uber eats. Just giving it break to get rid of the not so nice experience.

User's recommendation: With caution.

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Resolved
ID
#3878035 Review #3878035 is a subjective opinion of poster.
Service
Ubereats Delivery Service
Pros
  • Customer service response
Cons
  • Poor delivery service or no show delivery
Preferred solution
Improvement in. Delivery service and delivery people choosen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was double charged when restaurant was buy one get one free

Immediately was able to speak to a person, who acknowledged and was super nice. I just have to call back once food is delivered to put extra charge on my credit card. To date, the process was amazing given the original error. Great work!
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ID
#3877080 Review #3877080 is a subjective opinion of poster.
Location
Matawan, New Jersey
Pros
  • Being able to see your delivery in realtime
Cons
  • Feea
Preferred solution
Price reduction

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