Ubereats Reviews

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order food eats refund driver money service account delivery card
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New Reviewer

You took money for taco bell I did not order

You took 57 dollars of my card and i dont live at that address i want to dispute that because for one...i dont even eat taco bell
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ID
#3128924 Review #3128924 is a subjective opinion of poster.
Loss
$57
Preferred solution
Full refund
New Reviewer

Complaint about a charge. I will never use them again. A charge that was not identified

A fee of over $3 that they claim was for driver but at end of order there was a request for a tip so in effect I double tipped. Never will I use them again

User's recommendation: Don’t use Uber Eats.

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ID
#3128859 Review #3128859 is a subjective opinion of poster.
Location
Pasadena, California
Loss
$3
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Didn’t received any food

Ubereats - Didn’t received any food
I placed an order of lamb chops they processed the order and took the money out of my account then called an hour later and told me they didnt have the lamb chops and I couldnt receive a refund unless I went through Uber eats but was unable to contact Uber eats. This is not the first time this has happened

User's recommendation: Use DoorDash or Grubhub.

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ID
#3128728 Review #3128728 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Loss
$58
Preferred solution
Full refund

Customer service not helpful with issue!

On Sunday 11/28 I ordered a digital ubereats gift card for a friend to be sent via email. Once sent I was informed that the email was incorrect I called the service line to no avail. The service rep didnt understand what I was saying, she could speak English clearly but had a problem comprehending what I was trying to explain so instead we kept going in circles. All I wanted to do was send the card to a new / correct email or send via text message. Please help!
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ID
#3128666 Review #3128666 is a subjective opinion of poster.
New Reviewer

Not delivered food

Angry that didnt get food and still being charged poor service and blocked our number so we could call

User's recommendation: Do not use Uber eats.

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ID
#3128505 Review #3128505 is a subjective opinion of poster.
Loss
$23
Preferred solution
Deliver product or service ordered

No customer service

My food was delivered to the wrong door, by the time i found it it was cold as ice, and nowhere to complain i lost my money.

User's recommendation: DO NOT USE THIS COMPANY!!

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ID
#3128498 Review #3128498 is a subjective opinion of poster.
Location
Cleveland, Ohio

Order was terrible

Uber eats chat was very helpful. Ready to navigate. They reviewed my order.. agreed with mr and refunded my $$ for a God awful meal While i often *** about bad service Cant complain here mH
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ID
#3128428 Review #3128428 is a subjective opinion of poster.
Location
Fairfield, Connecticut

Cannot log in to account

Tried to chat with a customer service agent but she wanted to direct me to email specialist by taking 1 dollar and entering my card details just for that knowing it might not be safe. Ridiculous!
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ID
#3128407 Review #3128407 is a subjective opinion of poster.
Location
Camp Hill, Pennsylvania
New Reviewer

It's been 3 weeks since I can't cash out

I just need my money it's been 3 weeks I t keeps saying do different weeks and different days and I drove and I just need my money I appreciate the company but I just need to cash out my money I also have bills I Uber eat to pay my bills so can I please just get to cash out somehow somewhere
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ID
#3128405 Review #3128405 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

I need help with an order that i did not receive

I placed an order on the app and my money was taken from my account and then i got notified that my order will not be processed so my money was taken and I don't get my order
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ID
#3128028 Review #3128028 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
New Reviewer

I WANT A REFUND

I ordered Red Robins I had text the driver to let him know that I have a leg injury and if he could bring to my apartment. When the driver got here he didnt bring it to me he left it at the front desk. The security guard said that he said he didnt know who it was for so it sat there for about 30 minutes. My food was cold and the ice cream with the cake melted all over the place. I have never had a problem with you guys I would like a refund I am thinking about not using you guys anymore. Please give me a call 1-22*-***-**** Chester Coburn

User's recommendation: Use the other delivery services.

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ID
#3127969 Review #3127969 is a subjective opinion of poster.
Location
Waukegan, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad order

Ubereats - Bad order
Ubereats - Bad order
I did order 2 wet burritos from Taco Factory In Hawaiian gardens California and I given directions how to make, however I got the worst food ever. This not a way steeling money from people. I dont want want pay for Taco Factory Garbage.
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ID
#3127874 Review #3127874 is a subjective opinion of poster.
Loss
$14
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint about orders

Ubereats - Complaint about orders
Ubereats - Complaint about orders
Ubereats - Complaint about orders
Ubereats - Complaint about orders
Ubereats - Complaint about orders
I ordered 5 meals from Red Robin in Puyallup WA. All my hamburgers were ordered well done, no pink. However every burger was extremely under cooked and very pink. I also ordered the burgers to be made without certain toppings. However the ingredients that I requested taken off, were not. I also ordered an Ensanada Chicken platter/salad and the chicken had so much sauce on it that I could not eat it because it was way to spicy.
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ID
#3127806 Review #3127806 is a subjective opinion of poster.
Product
Red Robin Burger
Pros
  • Usually quick
Cons
  • Got ripped off and still hungry
Loss
$100
Preferred solution
Full refund
New Reviewer

Never received food

I ordered my food off the app from domino's pizza. I made sure to double check everything with our hotel to insure our food was delivered to the right place. I placed the order at 5:45pm it is now 8:30pm and still no food. I would like to speak with someone about a refund for the cost of the food never delivered. Thanks

User's recommendation: Do not use! No communication.

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ID
#3127771 Review #3127771 is a subjective opinion of poster.
Product
Dominos Pizza Pizza
Loss
$27
Preferred solution
Full refund
New Reviewer

Food order issue

I sent photos of my order from 12/4 at 2:20 am. Yes its late, I work late so I didnt get to eat. My panini was hard as a rock and I sent pictures of my order through the Uber eats app. All I got back was a customer support message. Its unfair to make someone pay for food they couldnt even eat. Ive had more issues with Uber Eats this last two weeks than ever before, and I order take out a lot considering my work hours. I would just like to talk to a person about this. Please.
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ID
#3127765 Review #3127765 is a subjective opinion of poster.
Location
Apollo Beach, Florida
Pros
  • Great for bartenders and servers who work late
Cons
  • Unable to talk to a customer service rep
  • This is not the first time
  • Bad customer service experience
Loss
$38
Preferred solution
Price reduction