Marco S Wqe

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Horrible customer support

Horrible, incredible lack of attention

I placed a large order of 500 USD (10,000 Pesos more or less). The delivery man couldn't find any product even though everything was there (my friend also bought me something at the same time and found everything...he didn't even find tomatoes, onions, olives, capers) this carrier didn't have any will to work properly just wanted to finish without following any of the item I asked, I explained to him that I also made the I asked for water because I was going to have surgery and for a month or more I won't be able to go out and he was trying to buy only 6 liters.

It took 2 hours more than the estimated time as each single stuff he asked me a replace (my phone was ringing every minute...) and in the end he deleted the order because realized that didn't want to take everything I ordered. I contacted the support and they did not support me, they just said that they were very sorry but they did not block the deliver, they did not place a new order, they did not refund me anything for my time or my purchase and the money is still not in my account. Very unprofessional since they bought Cornershop, the quality went really down, there were issues also with Cornershop but at least their customer support help you or give you voucher and refund if the situation was unprofessional (never like today). I do not recommend at all ubereats better you delete your accounts and use other more professional apps.

PS Update, I contacted them other 2 times.

The second agent just closed the communication. The third one escalated to a manager whom didn't contact me yet.

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Preferred solution: Price reduction

User's recommendation: avoid it as plague

Jaymi R

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Double charged my card causing overdraft to my bank account.

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Ubereats - Double charged my card causing overdraft to my bank account.
Ubereats - Double charged my card causing overdraft to my bank account. - Image 2
Original review Feb 08, 2024

Uber eats double charged my card and stated that it was standard practice but I have ordered from them several times and it has never been standard practice before! The lady working with me in chat did not want to help Me so she put me in a queue to be responded back to in 6-12 hours.

They only talked me in circles on the phone stating it was my bank holding the funds to make sure it would clear but that couldnt be further from the truth because of it wasnt then my bank would have known that double charging me would overdraft my account. They offered no help through chat or over the phone and kinda just acted as if I was a burden.

If you only have a few dollars and think ordering from here would be the answerDONT! You will end up with fees above what you agreed to when placing your order!

View full review
Loss:
$31
Pros:
  • Deliver
Cons:
  • Will double charge your card and not offer any help

Preferred solution: Full refund

User's recommendation: Order from DOORDASH! Or directly from place of business if they offer delivery.

Dorene D Egf

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Had Enough

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Ubereats - Had Enough
Ubereats - Had Enough - Image 2

Ok. I am actually tired of all the wrong orders being received.

As the issue should be with the individual merchant this complaint against Uber Eats is because they penalize customers when merchants get something wrong. To elaborate, recently, Jan 6, 2024 order placed, and one item was not received, but rather a completely different item. A picture was taken and sent to UE. 1- not only did they NOT respond within the 48 hrs but instead, 13 days later!, they said the food was picked up, and no refund will be given.

First, 13 days later is unacceptable. Second, the order was NEVER picked up it was delivered. Third, how dare you penalize the customer and let the merchant just get away with getting the order wrong. This is wrong and flat out an unacceptable business model.

I assure you if you punish the merchant when appropriate like getting orders wrong, then I'm sure they will start reading the orders correctly. Keep my money that you stole from me and other customers, Mr Merchant and Uber Eats. I'm not in need of that, you are. I am happy to continue to post everywhere I can about your flawed business and lack of respect for customers.

Go ahead and stand by your merchants when they continuously get orders wrong and ignore your customers. Without customers there would be no need for merchants and Uber Eats.

Taking my business elsewhere. Goodbye.

View full review
Loss:
$6
Cons:
  • Do not care
  • Penalize the customer not the merchant

User's recommendation: Use another service

Weston B Mih

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Food from hour away when they are around the block

Ubereats - Food from hour away when they are around the block
Ubereats - Food from hour away when they are around the block - Image 2
Ubereats - Food from hour away when they are around the block - Image 3
Under cooked wings. Everyone is super sick and throwing up. Ordered from new native New Yorker .2 miles away. Got a delivery from a native New Yorker over 25 miles away. Food showed up cold soggy undercooked with what we think has salmonella poisoning.
View full review
Loss:
$66
Cons:
  • Lack of customer service and lack of public health awareness

Preferred solution: Full refund

Saomone H

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Food was cold and steak

Ubereats - Food was cold and steak
Ubereats - Food was cold and steak - Image 2
Last night I ordered 2 whoppers a drink and halvsies everything was stale and cold and the halvies didnt have onion rings
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Loss:
$21

Preferred solution: Full refund

Nora D Chf

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Mistakes

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Ubereats - Mistakes
Ubereats - Mistakes - Image 2
My order had the wrong drink. Was supposed to be Doctor Pepper and was diet Doctor Pepper. It does not taste good. I had an issue with my drink the last time I ordered a meal
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Pros:
  • Usually very good with time
Cons:
  • Sometimes deliver wrong items

Preferred solution: Full refund

User's recommendation: Usually no issues

Denise A Njn

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I had a promo code for $25 that was supposed to expire in March, but instead it deactivated as soon as I hit the pay button so I lost my money. And if you try to cancel you lose your food and the mone

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Ubereats - I had a promo code for $25 that was supposed to expire in March, but instead it...
Ubereats - I had a promo code for $25 that was supposed to expire in March, but instead... - Image 2
I explained this to about 6 different customer service agents to no avail. And to top it off they wouldn't allow me to speak to a supervisor.
View full review
Loss:
$18
Pros:
  • Pros they are fast
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don't trust Uber eats promotions

steven h Kro

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Was over charged

Ubereats - Was over charged
Ubereats - Was over charged - Image 2
Was charged 32.13 and the The receipt says $17.62. I was overcharged in order and only got one order. I only supposed to get one order but they charge me for two.
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Loss:
$18

Preferred solution: Full refund

User's recommendation: None not recommended for uber eats ro steal

Jay J Eca

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Poor customer Service delivers the wrong food and doesn’t make good on the order

Ubereats - Poor customer Service delivers the wrong food and doesn’t make good on the order
Ubereats - Poor customer Service delivers the wrong food and doesn’t make good on the... - Image 2

I ordered priority delivery, and it took the driver longer than necessary to get to my house. The order order she dropped off was entirely the incorrect order that I had ordered from Uber eats was included in the order I called Uber eats and reached an offshore operator.

Raja was her name who didnt have complete commanded the English language. I asked to speak to a supervisor and none was available. Nothing was done about correcting my order or reaching the driver so she could deliver the correct order she indicated I get a refund in 3 to 5 days.

If I can believe her, your company is deplorable and I intend to file claim for damages and small claims court. Im sure the publicity with the people I know will not be good for your company.

View full review
Loss:
$32
Cons:
  • Drivers do not read english
  • Offshore customer service
  • Incompetent

Preferred solution: Full refund apology and compensation for damages.

User's recommendation: Do not choose uber eats.

steven h Kro

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No stars wont order from them ever

Ubereats - No stars wont order from them ever
Ubereats - No stars wont order from them ever - Image 2
No help as a cutomer with customer service skills the customer is always right if it was not for customer how would you get paid
View full review
Loss:
$18

User's recommendation: Dont order from Uber eats at all that thieves

Tabbitha L

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Wrong items, rude customer servicd, over charged, didnt get promo

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Ubereats - Wrong items, rude customer servicd, over charged, didnt get promo
Ubereats - Wrong items, rude customer servicd, over charged, didnt get promo - Image 2
Ubereats - Wrong items, rude customer servicd, over charged, didnt get promo - Image 3
Ubereats - Wrong items, rude customer servicd, over charged, didnt get promo - Image 4
Totally wd avoid these ppl, their customer service skills are trash. Its like they take a class on how to be *** to customers.
View full review
Loss:
$17
Pros:
  • Free meal for ur first order
Cons:
  • It will be wrong and they will do nothing to compansate
  • Rude and bad service
  • Stupid policies

Preferred solution: Full refund

Farah D Fwt

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Missing items/ Can't access uber cash credit

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Ubereats - Missing items/ Can't access uber cash credit
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Ubereats - Missing items/ Can't access uber cash credit - Image 4
It started off when I ordered over $200 of food from crazy crab. When my order arrived I only got two things out of 8 different things I ordered for the family for dinner. After calling uber and finally getting them to credit me my money back they only refunded $186 and then I have been trying to use that credit to buy groceries and it will not let me make a purchase so basically I got my funds credited back to me but can't actually use my own money. Very disturbing, I'm very disappointed. See attached everything it kept saying every time I tried to proceed at checkout
View full review
Loss:
$117

Preferred solution: I would like to be able to use my uber cash credit.

User's recommendation: Be careful when ordering from Uber Eats

Athena W Usb

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Promotion

Ubereats - Promotion
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Ubereats - Promotion - Image 3
Well today is a new day and I thought I would give ubereats another chance well they ruined it again they took my money again and the promotion didn't work the promotion deactivated and I didn't get my Uber one membership discount I'm never ordering from there again it's over and no one said it's it's a scam picture
View full review
Loss:
$31
Pros:
  • There are no pros
Cons:
  • Scam people to thinking theyre getting a promotion

Preferred solution: Full refund

User's recommendation: Never order hoping to get the promo

1 comment
Guest

I had the same issue.

BRIDGET S Pcn

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TOTAL REFUND ON THIS ORDER #6FF19

Ubereats - TOTAL REFUND ON THIS ORDER #6FF19
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Ubereats - TOTAL REFUND ON THIS ORDER #6FF19 - Image 5
MY NAME IS BRIDGET SYKES, I JUST ORDERED FOOD FROM THOMAS RESTAURANT AND BOTH OF MY ORDERS WERE BURNT. I'M REQUESTING A REFUND. TICKET #6FF19
View full review
Loss:
$47

Preferred solution: Full refund

Shari H Ifr

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Driver needs to be investigated/Refund

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Ubereats - Driver needs to be investigated/Refund
Ubereats - Driver needs to be investigated/Refund - Image 2
Ubereats - Driver needs to be investigated/Refund - Image 3

I was debating on if I should continue to press the issue. I put put a complaint in the day of me not receiving my order.

The order came up to $70.11 the driver was late. Called my fiancé he walked out side flagged the driver down, he kept driving passed him. The man came to a full stop looked and kept going with my order. This has happened with Uber eats in so many different situations.

Uber eats need to be shut down completely. The customer is always right!!! The driver name was BAMIDELE. With todays economy who can afford to lose money like that.

You will never ever get any more services from me. Boycott you!!! Real people need to respond to these type of issues not rude and impolite and inconsiderate entities.

The driver rating dont matter I never received what I paid for. He did not show proof of a service that never happened.

View full review
Loss:
$70
Pros:
  • When you get a good responsible driver they really come through
Cons:
  • Driver that lies
  • When my order is not right i pay the price

Preferred solution: Full refund

User's recommendation: Don’t use Uber eats they are so disappointing