Ubereats
Reviews and Complaints
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Verified Reviewer |Resolved: Uber driver stole my food
- - Driver took a picture, then grabbed the food and returned it to his car.
- - Help did not resolve the issue and the driver did not answer.
Uber driver delivered my food took a picture then grabbed food and took it back to his car, I hit help but all it did was try and call driver, and driver was not answering, 1st time I have ever had an issue like this, sucks that it's all automated
Preferred solution: Apology
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Verified ReviewerTo become a Uber eat Drive
I called this number and it told me that you'll not taking any calls at this number! I need to talk to someone about how to become a Uber eat Drive
Being denied a refund due to cancellation
- - The order sat at the store and wasn’t picked up.
- - I canceled the order.
- - I was told I would not be charged for the cancellation.
My order was just sitting at the store, and no one was picking it up. I decided to cancel the order.
This morning, I saw a notification that I would not be charged for the cancellation. I contacted Uber Eats just to find out when I would be receiving the refund, and they told me that I would not be getting one.
Preferred solution: Full refund
User's recommendation: If cancelling an order call customer service and don’t do it through the chat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUber eats complaint
- - Driver couldn't reach apartment.
- - No response; no contact options.
- - Had to pick up in lobby; want tip back and won't use that driver.
Driver did enter the building but could not reach my apartment. I sent two sets of instructions on how to reach me, but he wanted to meet me at the balcony; I think he meant the lobby.
I told him I was handicapped and not to force me to walk to the lobby. He never answered any of my messages or confirmed my instructions. Frankly, I don't think he could operate the app very well or maybe could not read very well. In the end, I had to take my walker to the lobby and get my food from the driver.
He had no answer when I told him that I sent him directions. I would like the tip I provided him with and not to have that driver again; it was too stressful. I am on a 4-week trial, and I want to cancel this account if it is not worth the stress.
I can't reach anybody; no phone number, no chat, and no email avenues to resolve my issue, so unfortunately for Uber, no more new customers. I'm done with *** service in 2026.
- Easy to order delivery fairly quick
- Impossible to reach cust serv
User's recommendation: If you want to be a customer that just takes awful customer service well, then this is the place for you, Uber Eats will not disappoint.
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Verified ReviewerOrder wrong
Got the wrong sandwich with my meal. I cannot eat because I am diabetic. I am angry I can't get this matter resolved, and it's not the first time.
- Promotions
- Longer wait times
- Food was late
- Food arrived cold
Preferred solution: Full refund
User's recommendation: Use DoorDash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized orders made on my account
- - Unauthorized debit card charges reported; requests a full refund.
- - Uber Eats orders from Spice in Houston; first incomplete, second order delivered.
I have been trying to get in touch with you all for sometime now. I have unauthorized charges that need to be taken off and for me a full refund.
I am calling you to help me with this situation. I ordered Uber Eats and did not get my full order. The second time I ordered through Uber eats and received a second order But there are several other charges to my debit card that I did not make
The orders are from Spice here in Houston tx
I would really appreciate you if you can take care of this message.
My name is Sonia Ahlschier at 832216****. Please help me.
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Verified ReviewerIssue with my order, I’ve been waiting on them to call me back
- - Couldn't reach anyone after they promised to call back.
- - They want issue resolved and a refund; food was seasoned and chicken strips were hard.
Why should we use a service when you cannot reach anyone once they tell you they will call you back? This is fair to us, the consumers.
I just want to get this issue resolved and my money back.
My food had seasoning on it, and I asked them not to do that due to my allergy, and the French fries were at the bottom of the bag, and the chicken strips were hard. Corn had Cajun seasoning on it, and my fries had seasoning as well.
- Act if there concerned with the service
- Do not care
Preferred solution: Full refund
User's recommendation: If we stop using the service they will do better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Payment methods in Uber Eats not working
Payment methods in Uber Eats are not working. I am unable to add the credit card details in the payment method and also cannot use the cash method.
Preferred solution: Deliver product or service ordered
An unauthorized charge
- - Unauthorized charge appeared on my card.
- - The notes after my call were incorrect.
- - My girlfriend's card was used, and I want it investigated.
I don’t have any experiences with the company due to the fact that I don’t use the company and my card has been scammed using payments for your company. I just have to contact you guys to let my car services know, and no one has resolved my issue from your company, nor from my Car member services so now as being a victim of fraud and theft, I am not pleased at all.
Someone has charged my card for an order I did not make. Even after calling the notes transcribed were not correct.
I did not authorize a charge on my card at all. And I was charged. It is even more frustrating that it seems I didnt realize a charge. When in fact I called because I did see the charge.
I dont use Uber Eats only used the app when I was out of town on a delayed flight.
And my girlfriends card was used for that transaction. So I hope these charges will be investigated and returned sooner than later.
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Verified ReviewerI did not receive my dairy queen order from April 29 2026 and I need a refund
I did not receive my dairy queen order from April 28 2026 and I need a refund I need a full refund thank you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompensate me for an order
- - Restaurant was closed at pickup.
- - The owner said weather caused the closure.
- - I took a picture to show the store was closed.
The restaurant was closed when I picked up the order. I called the owner of the establishment and she told me that she had been closed because of the weather. I took a picture to show that the store was closed.
- Sometimes convenient when order is correct
- Duplicate orders that has been giving to multiple orders
Preferred solution: Full refund
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Verified ReviewerRefund
- - Wings were dry and not saucy despite a special request, and my children liked them.
- - Refund offered was two dollars and not a full refund.
I ordered some chicken wings, buy one get one free. I had a special request and it wasn't meant my wings could be dry.
They weren't saucy at all. My children liked them, and they fought with me and gave me only a two-dollar refund and not my money back so I could buy some more food for my children. I'm really disappointed.
A two-dollar refund doesn't cover the cost for a family of three. *** out of here.
User's recommendation: They do what they wanna do with your money once they got it they don’t care about your family eating or you eating No
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Verified Reviewer |Refund
I tried to get a refund for my food and can not seem to do so.I called the restaurant and they told me the nachos came with everything separate so I ordered it then when it got here it had meat and cheese on the chips no jalapeños,cilantro,pico,and extra meat and sour cream I paid extra for the chips was soggy cheese and meat was cold
Preferred solution: Full refund
User's recommendation: Don't order the nachos for delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn happy
Because I was charged a $20 fee when I canceled an order, it didn't give me an option to say no. I don't want to do it now that I'm getting charged. I called the restaurant first so they didn't cook it, so I don't understand why I'm not getting.
Preferred solution: Full refund
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You did not leave a $12 tip.