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Food was delivered to the wrong address. I tried contacting the driver and was disconnected 5 times before she answered.

I told her she delivered to the wrong address and I described our house. The house numbers are above the front door. (We were not home.). She had delivered the food to the house across the street.

My neighbor supplied me video of her leaving the food and then taking it. This video is through Facebook messenger, and I cannot upload it, but I can supply it upon request. She did not deliver the food to our house. We never received what we ordered, even though I explained that we were right across the street.

We ordered the food for our son; if we had been home, we would have walked across the street to get it. I do not understand why Ines, delivery person, did not bring the food to us after the phone conversation we had.

User's recommendation: Not with Ines as the delivery driver.

Product or Service Mentioned: Ubereats Customer Care.

Monetary Loss: $38.

Preferred solution: Full refund.

Ubereats Cons: Driver took my food.

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