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Hi,

I use to use Uber at least 4 times a week, but last time they just charge me for a meal I never had.

We ordered the meal as usual but that time we decide to pay in cash (since we were a bunch of friends to split). However after 30min on waiting the preparation of the order, Uber delivery tracking was not able to progress and was stuck with this line: <;;;;;;;;;We are not able to find a delivery partner to deliver your food>.

We call the restaurant to know what happened and they confirmed that food was ready by 20 min and no one was coming to pick it up. Based on that, and after other 1.30h passed without any update on the app and wi No dinner, we just went home and finished our night.

Few days after, Uber decide to take the payment for that meal, because according to them they find a delivery guy and they came to us. Unfortunately we were not updated for 2 hours so we just gave up our cold meal.

Preferred solution: Full refund.

Ubereats Cons: All.

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